Kyoto

☎️

Emergency Communication

Details on emergency hotlines, public telephones, and communication protocols in Kyoto.

Sections

1. Emergency Hotlines in Kyoto

Japan has a standardized emergency hotline system that is accessible nationwide, including in Kyoto. Here are the key numbers to remember:

  • 110 (Police): For crimes, accidents, or any situation requiring police assistance.
  • 119 (Fire and Ambulance): For fires, medical emergencies, or rescue situations.
  • 118 (Maritime Emergencies): For emergencies at sea (less relevant in Kyoto but useful if traveling to coastal areas).

Key Points:

  • These numbers are toll-free and can be dialed from any phone, including public payphones and mobile phones.
  • Public payphones in Japan have a red emergency button that allows you to call 110 or 119 without inserting coins.

2. Multilingual Emergency Services

Kyoto is a popular tourist destination, and the city has made efforts to accommodate non-Japanese speakers in emergencies. Here are the multilingual resources available:

Police (110)

  • The Kyoto Prefectural Police offer interpretation services in multiple languages, including English, Chinese, and Korean, when you call 110.
  • If you cannot communicate in Japanese, say "English, please" (or your language) when the operator answers.

Fire and Ambulance (119)

  • The Kyoto City Fire Department provides interpretation services for emergency calls in English, Chinese, Korean, Spanish, and Portuguese.
  • When calling 119, state your language (e.g., "English, please") to be connected to an interpreter.

Tourist Assistance

  • Japan Visitor Hotline: Dial 050-3816-2787 for 24/7 multilingual support in English, Chinese, Korean, and Japanese. This service is provided by the Japan National Tourism Organization (JNTO) and can assist with emergency guidance, including natural disasters or medical issues.
  • Kyoto Tourist Information Center: Located at Kyoto Station, this center can provide assistance during business hours if you need help navigating emergency services.

3. Procedures to Follow in Emergencies

In the event of an emergency, follow these steps:

A. Medical Emergency

  1. Dial 119 and request an ambulance by saying "Kyūkyūsha onegaishimasu" (Ambulance, please) or "English, please" for interpretation.
  2. Provide your location. Use landmarks or your phone's GPS to give accurate details.
  3. Describe the situation briefly (e.g., "Someone is unconscious" or "I have chest pain").
  4. Stay on the line until the operator confirms the ambulance is on its way.

B. Fire

  1. Dial 119 and say "Kaji desu" (There is a fire) or request interpretation.
  2. Provide your location and describe the fire (e.g., "Building fire" or "Kitchen fire").
  3. Evacuate the area and wait for emergency responders.

C. Crime or Accident

  1. Dial 110 and say "Jiko desu" (There is an accident) or "Hanzai desu" (There is a crime).
  2. Provide your location and describe the situation.
  3. Follow police instructions and remain calm.

D. Natural Disasters (Earthquakes, Typhoons, etc.)

  • Kyoto is prone to earthquakes and typhoons. In such cases:
    • Seek shelter immediately.
    • Tune in to local emergency broadcasts on TV or radio. NHK (Japan's national broadcaster) provides emergency updates in English.
    • Use the Japan Visitor Hotline (050-3816-2787) for guidance.

4. Emergency Communication Apps and Tools

Several apps and tools can assist you during emergencies in Kyoto:

  • Safety Tips App: A free app provided by the Japan Tourism Agency that sends real-time alerts about earthquakes, tsunamis, and other disasters. It supports multiple languages, including English, Chinese, and Korean.
  • Google Translate: Useful for translating emergency instructions or communicating with locals.
  • LINE: A popular messaging app in Japan that can be used to contact friends or family during emergencies.

5. Costs Associated with Emergency Services

  • Police and Fire Services: Free of charge.
  • Ambulance Services: Free to call and use, but you will be charged for medical treatment and transportation to the hospital. Ensure you have travel insurance to cover these costs.
  • Interpretation Services: Free when provided through official emergency hotlines.

6. Cultural Considerations

Understanding cultural norms can help you navigate emergencies more effectively:

  • Calmness and Politeness: Japanese culture values calm and polite communication, even in emergencies. Speak clearly and avoid raising your voice.
  • Respect for Authority: Follow instructions from emergency personnel without hesitation.
  • Preparedness: Many Japanese people carry small emergency kits, especially during typhoon or earthquake seasons. Consider carrying basic supplies, such as a flashlight, water, and a portable phone charger.
  • Community Spirit: In times of disaster, Japanese communities often come together to help one another. Don’t hesitate to ask locals for assistance if needed.

7. Local Emergency Resources in Kyoto

  • Kyoto City Disaster Prevention Center: Offers disaster preparedness training and information. Located at 1-1 Higashikujo Nishisannocho, Minami Ward, Kyoto.
  • Kyoto International Community House (Kokoka): Provides multilingual support and disaster preparedness workshops for foreigners. Located in Sakyo Ward, Kyoto.

8. Tips for Staying Safe in Kyoto

  • Know Your Location: Always carry a map or have GPS enabled on your phone. Familiarize yourself with the nearest police station, hospital, and evacuation sites.
  • Learn Basic Japanese Phrases: Knowing a few emergency-related phrases can be helpful. For example:
    • "Tasukete kudasai" (Please help me).
    • "Watashi wa byōki desu" (I am sick).
    • "Watashi wa mayotte imasu" (I am lost).
  • Stay Informed: Check weather forecasts and local news, especially during typhoon season (June to October).

By understanding Kyoto’s emergency communication systems and cultural nuances, you can navigate emergencies with confidence and ease. Always prioritize your safety and don’t hesitate to seek help when needed.