Osaka

1. Communication Style

• Politeness and Formality: Like the rest of Japan, communication in Osaka workplaces is generally polite and respectful. However, Osaka people are known for being more direct, friendly, and humorous compared to Tokyo. This doesn’t mean you should abandon formality, but you may notice a slightly more relaxed tone in conversations.
• Hierarchy and Respect: Japanese workplaces are hierarchical, and it’s important to show respect to senior colleagues and superiors. Use honorifics like “-san” (e.g., Tanaka-san) when addressing others, and avoid first names unless invited to do so.
• Nonverbal Communication: Pay attention to nonverbal cues such as body language, tone, and pauses. Silence is often used to reflect on what has been said, so avoid interrupting or rushing to fill gaps in conversation.
• Osaka Dialect (Osaka-ben): People in Osaka often speak in a regional dialect called Osaka-ben, which is more casual and expressive than standard Japanese. While you’re not expected to use it, understanding a few phrases can help you connect with locals. For example:
  • “Ookini” (Thank you)
  • “Nandeyanen!” (A humorous way to say “What are you talking about?”)

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2. Meeting Etiquette

• Punctuality: Being on time is critical in Japan, and this is no different in Osaka. Arrive at least 5–10 minutes early for meetings to show respect for others’ time.
• Exchanging Business Cards (Meishi):
  • Always carry a sufficient number of business cards.
  • Present your card with both hands, with the text facing the recipient, and bow slightly.
  • When receiving a card, take it with both hands, read it carefully, and place it in a cardholder or on the table in front of you. Never put it in your pocket or write on it in front of the giver.
• Seating Arrangements: In formal meetings, seating is determined by hierarchy. The most senior person sits at the head of the table or farthest from the door. Wait to be directed to your seat.
• Agenda and Decision-Making: Meetings in Japan are often used to discuss and build consensus rather than make immediate decisions. Be patient and prepared for follow-up discussions.

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3. Dress Code

• Conservative and Professional: Business attire in Osaka is formal and conservative, similar to the rest of Japan. Men typically wear dark suits (navy, black, or gray) with a white shirt and tie. Women often wear tailored suits or dresses in neutral colors.
• Seasonal Adjustments: During summer, the government promotes a “Cool Biz” campaign, allowing lighter clothing such as short-sleeved shirts and no ties. However, confirm with your workplace before dressing more casually.
• Attention to Detail: Ensure your clothing is clean, pressed, and well-fitted. Accessories should be minimal and understated.

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4. Gift-Giving Traditions

• Omiyage (Souvenirs): Gift-giving is an important part of Japanese business culture. When visiting a client or partner, it’s customary to bring a small gift, often food or sweets from your hometown or a recent trip.
• Presentation Matters: Gifts should be wrapped neatly, as presentation is just as important as the gift itself. Avoid giving items in sets of four, as the number four (shi) is associated with death.
• Timing: Present the gift at the beginning or end of a meeting, using both hands. Politely say, “Tsumaranai mono desu ga…” (This is just a small token…).
• Reciprocity: If you receive a gift, it’s polite to reciprocate with a gift of similar value.

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5. Dining Customs

• Business Meals: Business meals are common in Osaka, and they are an opportunity to build relationships rather than discuss work. Expect to be invited to izakayas (Japanese pubs) or restaurants serving local specialties like takoyaki (octopus balls) and okonomiyaki (savory pancakes).
• Seating: Similar to meetings, seating at a dining table is based on hierarchy. Wait to be directed to your seat.
• Drinking Etiquette:
  • If alcohol is served, wait for the host to make a toast (usually “Kanpai!”) before drinking.
  • Pour drinks for others, especially senior colleagues, and let them pour for you. Never pour your own drink.
• Chopstick Etiquette: Avoid sticking chopsticks upright in rice (a gesture associated with funerals) or passing food from chopstick to chopstick (also linked to funeral rituals).
• Paying the Bill: The host typically pays for the meal, but it’s polite to offer to contribute. If you’re hosting, discreetly settle the bill in advance to avoid awkwardness.

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6. Unique Aspects of Osaka’s Business Culture

• Warmth and Humor: Osaka people are known for their friendliness and sense of humor. Don’t be surprised if jokes or lighthearted comments are part of the conversation. While maintaining professionalism, showing a sense of humor can help you build rapport.
• Focus on Relationships: Building trust and long-term relationships is key to doing business in Osaka. Take time to get to know your colleagues and clients on a personal level.
• Local Pride: Osaka residents are proud of their city’s culture and cuisine. Showing an interest in local food, festivals, or landmarks can help you connect with people.

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7. Additional Tips for Success

• Learn Basic Japanese: While many businesspeople in Osaka speak some English, learning basic Japanese phrases can go a long way in showing respect and effort.
• Be Patient: Decision-making in Japan can be slow, as it often involves consultation and consensus-building. Avoid pushing for quick answers.
• Adapt to Group Culture: Japanese workplaces value teamwork and harmony. Be mindful of group dynamics and avoid standing out too much or being overly assertive.

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By understanding and respecting these cultural norms, you’ll be well-prepared to integrate into Osaka’s workplace and business environment. The city’s unique blend of professionalism and warmth makes it an exciting and rewarding place to work.