Global Major Cities Guide

Sections

1. General Emergency Numbers in Sapporo

Japan has a nationwide emergency number system, and the same applies to Sapporo. These numbers are toll-free and can be dialed from any phone, including mobile phones and public payphones.

Police (for crimes, accidents, or other law enforcement issues): Dial 110
Fire and Ambulance (for fires, medical emergencies, or rescue situations): Dial 119

Language Support

Operators may not always speak English fluently, but many emergency call centers in Japan, including those in Sapporo, have access to interpreters for English, Chinese, Korean, and other languages. Be patient and speak clearly.
If you don’t speak Japanese, start the call by saying “English, please” (or your preferred language).

2. Police Services in Sapporo

The police in Sapporo are part of the Hokkaido Prefectural Police, which is responsible for maintaining law and order in the region.

When to Contact the Police

To report a crime (e.g., theft, assault, or suspicious activity).
To report a traffic accident.
If you are lost or need assistance finding your way.
For lost and found items (Japan has an excellent lost-and-found system).

How to Contact the Police

Dial 110 for emergencies.
For non-emergency inquiries, you can visit the nearest Koban (police box). Koban are small police stations located throughout the city, often near train stations or busy areas. Officers at Koban are approachable and can assist with directions, lost items, or minor issues.

Unique Considerations

Police officers in Japan are generally polite and helpful. If you are reporting a crime or incident, try to provide as much detail as possible, including the location, time, and description of the event.
If you lose your passport or other important documents, report it to the police immediately. They will issue a report that you can use for replacement or insurance purposes.

3. Fire Services in Sapporo

The Sapporo Fire Department is responsible for fire prevention, firefighting, and rescue operations. They are highly trained and equipped to handle emergencies efficiently.

When to Contact the Fire Department

To report a fire.
For rescue operations (e.g., being trapped in a building or vehicle).
For hazardous material incidents.

How to Contact the Fire Department

Dial 119 for emergencies.
When calling, state whether you need a fire response or an ambulance. For example, say “Fire” or “Ambulance” in English or “Kaji” (fire) or “Kyūkyūsha” (ambulance) in Japanese.

Unique Considerations

Fire alarms in buildings are common, and evacuation procedures are well-organized. Familiarize yourself with the nearest exits and assembly points in your accommodation or workplace.
Fire drills are a regular part of life in Japan, so don’t be alarmed if you encounter one.

4. Ambulance Services in Sapporo

Ambulance services in Sapporo are also managed by the Sapporo Fire Department. They provide emergency medical transportation to hospitals.

When to Contact an Ambulance

For serious medical emergencies, such as heart attacks, strokes, severe injuries, or unconsciousness.
If someone is in critical condition and requires immediate medical attention.

How to Contact an Ambulance

Dial 119 and request an ambulance. Clearly state the nature of the emergency and the location.
If you don’t speak Japanese, say “Ambulance, please” in English or “Kyūkyūsha, onegaishimasu” in Japanese.

Costs

Ambulance services in Japan are free of charge, but you will need to pay for any medical treatment or hospitalization you receive after being transported to the hospital.
Japan has a universal healthcare system, so if you have Japanese health insurance, your medical costs will be partially covered. If you are a visitor, ensure you have travel insurance to cover medical expenses.

Unique Considerations

Ambulances in Japan do not use sirens unless absolutely necessary, so they may not arrive as quickly as in some other countries. However, they are still very reliable.
Be prepared to provide your health insurance information or travel insurance details at the hospital.

5. Practical Tips for Navigating Emergency Services in Sapporo

Learn Basic Japanese Phrases: While interpreters are available, knowing a few key phrases can be helpful. For example:
- “Tasukete kudasai” (Please help me).
- “Watashi wa byōki desu” (I am sick).
- “Jiko desu” (There is an accident).
Know Your Location: Always be aware of your surroundings and know the address of your accommodation. If you’re unsure, look for landmarks or use your phone’s GPS to provide your location.
Carry Identification: Always carry your passport or residence card (if you’re an immigrant) and health insurance card. These will be required in case of a medical emergency or police inquiry.
Emergency Apps: Download apps like the Japan Official Travel App or Safety Tips (by the Japan Tourism Agency), which provide real-time emergency alerts and guidance in multiple languages.
Earthquake Preparedness: Sapporo, like the rest of Japan, is prone to earthquakes. Familiarize yourself with earthquake safety procedures, such as taking cover under sturdy furniture and knowing evacuation routes. The city has designated evacuation centers, which are usually schools or community centers.
Emergency Translation Services: If you need language assistance during an emergency, you can contact the Japan Helpline at 0570-000-911 or the Tokyo English Lifeline (TELL) at 03-5774-0992 for support.

6. Additional Resources

Sapporo Fire Department Website: Provides information on fire safety and disaster preparedness (Japanese only, but can be translated using online tools).
Hokkaido Prefectural Police Website: Offers guidance on crime prevention and safety tips.
Embassy or Consulate: If you are a foreign national, your country’s embassy or consulate in Japan can provide assistance in emergencies.

By understanding how to access and use emergency services in Sapporo, you can feel more confident and prepared during your stay. The city’s emergency response system is reliable, and with the right knowledge, you can navigate it effectively in any situation.