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How to communicate during emergencies, including emergency numbers and alert systems in Sendai.

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Comprehensive Guide to Emergency Communication in Sendai, Japan

Sendai, the largest city in the Tohoku region of Japan, is well-prepared for emergencies, particularly due to its experience with natural disasters such as the 2011 Great East Japan Earthquake. Understanding how to communicate effectively during an emergency in Sendai is crucial for both visitors and residents. Below is a detailed guide to help you navigate emergency communication in the city.

1. Emergency Numbers in Sendai

Japan has a standardized emergency number system, and these numbers are free to call from any phone, including mobile phones and public payphones.

Police (for crimes, accidents, or suspicious activity): Dial 110
- When calling, state your location clearly and describe the situation.
- English-speaking operators may be available, but it’s best to speak slowly and clearly.
Fire Department and Ambulance (for fires, medical emergencies, or rescue): Dial 119
- Specify whether you need a fire truck, ambulance, or both.
- Some operators may speak English, but it’s helpful to know basic Japanese phrases or have a translation app ready.

2. Emergency Communication Methods

In an emergency, communication can be challenging due to network congestion or language barriers. Here are the most effective methods to stay connected:

a) Mobile Phones

Mobile Network Providers: Major providers like NTT Docomo, SoftBank, and au have robust networks in Sendai. In emergencies, they prioritize emergency calls.
Emergency Alerts: Phones in Japan automatically receive emergency alerts (J-Alert) for earthquakes, tsunamis, and other disasters. These alerts are sent in Japanese but may include English translations depending on your phone settings.
SIM Cards and Pocket Wi-Fi: If you’re a visitor, ensure you have a local SIM card or pocket Wi-Fi for internet access. These can be purchased at Sendai Airport or major electronics stores like Bic Camera or Yodobashi Camera.

b) Public Payphones

Public payphones are reliable during emergencies when mobile networks are congested. They are located in train stations, convenience stores, and public areas.
- Green Payphones: Accept coins and prepaid phone cards.
- Gray Payphones: Allow international calls.
- To make a free emergency call, simply pick up the receiver and dial 110 or 119.

c) Internet Communication

Use messaging apps like LINE, WhatsApp, or Facebook Messenger to communicate with family and friends if phone lines are busy.
Free Wi-Fi is available in many public areas, including Sendai Station, libraries, and evacuation centers.

d) Local Radio and TV

Tune in to local radio stations like NHK Radio or FM Sendai (Date FM) for real-time updates. These stations may provide emergency information in English during major disasters.
NHK World TV broadcasts emergency information in multiple languages, including English.

3. Emergency Procedures

In case of an emergency, follow these steps to ensure effective communication and safety:

a) Stay Calm and Assess the Situation

Identify the type of emergency (e.g., earthquake, fire, medical issue) and your immediate needs.
If you are in a public place, follow the instructions of local authorities or staff.

b) Contact Emergency Services

Use the emergency numbers (110 or 119) to report the situation.
If you don’t speak Japanese, say “Eigo o hanasemasu ka?” (Do you speak English?) or use a translation app to explain your situation.

c) Notify Your Embassy or Consulate

Contact your country’s embassy or consulate in Japan for assistance. The nearest consulates are in Sendai or Tokyo, depending on your nationality.
Keep a list of your embassy’s contact details handy.

d) Use Evacuation Centers

In the event of a large-scale disaster, evacuation centers (避難所, hinanjo) will be set up in schools, community centers, and public buildings.
These centers provide shelter, food, and information. Staff may not speak English, so use translation apps or ask for help from bilingual volunteers.

4. Costs of Emergency Communication

Emergency Calls: Free of charge from any phone.
Public Payphones: Local calls cost ¥10 per minute; international rates vary.
Translation Apps: Free apps like Google Translate or paid services like Pocketalk can be invaluable.
SIM Cards and Wi-Fi: Prepaid SIM cards cost around ¥3,000–¥5,000 for 7–30 days of data, while pocket Wi-Fi rentals start at ¥500 per day.

5. Local Practices and Considerations

Language Barriers: While some emergency operators and officials may speak English, most communication will be in Japanese. Learn basic phrases like:
- “Tasukete kudasai” (Help me, please).
- “Watashi wa nihongo ga hanasemasen” (I don’t speak Japanese).
Cultural Sensitivity: Japanese people are generally calm and orderly during emergencies. Follow their lead and avoid panicking.
Community Support: Neighbors and local volunteers often assist during disasters. Don’t hesitate to ask for help.

6. Key Resources in Sendai

Sendai City Disaster Prevention Website: Provides real-time updates and multilingual resources. https://www.city.sendai.jp/
Miyagi Prefecture Disaster Information: Offers information on evacuation centers and safety tips.
Japan Meteorological Agency (JMA): Monitors earthquakes, tsunamis, and weather conditions. https://www.jma.go.jp/
NHK World App: Download this app for emergency news in English and other languages.

7. Practical Tips

Prepare an Emergency Kit: Include a flashlight, portable charger, water, snacks, and a list of emergency contacts.
Download Useful Apps:
- Safety Tips App: Provides emergency alerts and guidance in English and other languages.
- Google Maps: Mark evacuation centers and hospitals in advance.
Learn Local Landmarks: Familiarize yourself with key locations like Sendai Station, hospitals, and large parks that may serve as gathering points.

By understanding these emergency communication methods and procedures, you’ll be better equipped to handle any situation in Sendai. Stay informed, stay calm, and prioritize safety.