Sendai

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Internet and Communication Services

Details on setting up internet, mobile phone contracts, and accessing SIM cards or Wi-Fi solutions.

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Comprehensive Guide to Internet and Communication Services in Sendai, Japan

Sendai, the largest city in the Tohoku region of Japan, is a modern and well-connected city with a variety of Internet and communication services available. Whether you are a visitor or a new resident, this guide will help you navigate the options, costs, setup procedures, and local considerations.

1. Internet Services in Sendai

Types of Internet Services

  1. Fiber-Optic Internet (ๅ…‰ๅ›ž็ทš, Hikari Kaisen)

    • The most common and reliable option in Japan, offering high-speed connections (up to 1 Gbps or more).
    • Ideal for heavy users, such as those who stream, game, or work remotely.
    • Providers often bundle fiber-optic Internet with TV and phone services.

  2. Mobile Internet (Pocket Wi-Fi)

    • Portable Wi-Fi devices that provide Internet access via cellular networks.
    • Suitable for short-term visitors or those who need Internet on the go.
    • Speeds and data limits depend on the provider and plan.

  3. Home Wi-Fi via Mobile Networks (Fixed Wireless)

    • A good alternative for those who cannot install fiber-optic Internet (e.g., in older buildings or temporary housing).
    • Uses 4G/5G networks to provide home Internet.

  4. ADSL or Cable Internet

    • Less common but still available in some areas.
    • Slower than fiber-optic but may be cheaper.

  5. Free Public Wi-Fi

    • Available in some public areas, cafes, and train stations.
    • Not reliable for heavy or secure usage.

Costs of Internet Services

  • Fiber-Optic Internet: ยฅ4,000โ€“ยฅ6,000 per month (depending on speed and provider).
  • Pocket Wi-Fi: ยฅ3,000โ€“ยฅ5,000 per month (rental plans for visitors may cost ยฅ500โ€“ยฅ1,000 per day).
  • Home Wi-Fi via Mobile Networks: ยฅ3,500โ€“ยฅ6,000 per month.
  • Installation Fees: ยฅ10,000โ€“ยฅ20,000 (often waived during promotions).
  • Contract Length: Typically 1โ€“2 years for fiber-optic plans; early termination fees may apply.

How to Set Up Internet Services

  1. Choose a Provider

    • Research providers based on your location, budget, and Internet needs.
    • Popular providers in Sendai include NTT East, SoftBank, au Hikari, and Rakuten Hikari.

  2. Check Availability

    • Use the providerโ€™s website or contact their customer service to confirm service availability at your address.

  3. Submit an Application

    • Applications can be made online, in-store, or via phone.
    • Required documents:
      • Residence card (ๅœจ็•™ใ‚ซใƒผใƒ‰, Zairyลซ Kฤdo) for foreigners.
      • Proof of address (e.g., utility bill or lease agreement).
      • Bank account details or credit card for payment.

  4. Schedule Installation

    • For fiber-optic Internet, a technician will visit your home to install the necessary equipment.
    • Installation can take 1โ€“2 weeks after application.

  5. Set Up Your Router

    • Most providers supply a router, but you can also use your own.
    • Follow the instructions provided or contact customer support for assistance.

Recommended Internet Providers in Sendai

  1. NTT East (FLETโ€™S Hikari)

    • Reliable and widely available.
    • Offers speeds up to 1 Gbps.
    • Website: NTT East

  2. SoftBank Hikari

    • Competitive pricing and good customer service.
    • Often bundled with mobile phone plans for discounts.
    • Website: SoftBank Hikari

  3. au Hikari

    • High-speed plans with good coverage.
    • Discounts available for au mobile users.
    • Website: au Hikari

  4. Rakuten Hikari

    • Affordable plans with no data caps.
    • Discounts for Rakuten Mobile users.
    • Website: Rakuten Hikari

  5. Pocket Wi-Fi Providers

    • Sakura Mobile, Japan Wireless, and Ninja Wi-Fi are popular for short-term rentals.
    • Long-term users can consider SoftBank Air or WiMAX.

2. Mobile Communication Services

Types of Mobile Plans

  1. Postpaid Plans

    • Monthly contracts with major carriers like NTT Docomo, au, and SoftBank.
    • Offers better coverage and speeds but requires a long-term commitment.

  2. Prepaid SIM Cards

    • Ideal for short-term visitors or those without a residence card.
    • Available at airports, electronics stores, and online.

  3. MVNOs (Budget Carriers)

    • Affordable alternatives to major carriers.
    • Examples: Rakuten Mobile, Y!Mobile, UQ Mobile, and IIJmio.
    • Plans start at ยฅ1,000 per month for light users.

Costs of Mobile Services

  • Postpaid Plans: ยฅ3,000โ€“ยฅ8,000 per month (depending on data and call allowances).
  • Prepaid SIM Cards: ยฅ2,000โ€“ยฅ5,000 for 7โ€“30 days (depending on data).
  • MVNO Plans: ยฅ1,000โ€“ยฅ3,000 per month for basic plans.

How to Set Up Mobile Services

  1. Choose a Carrier

    • Consider your budget, data needs, and whether you need international calling.
    • Major carriers offer better coverage in rural areas.

  2. Visit a Store or Apply Online

    • Required documents:
      • Residence card or passport.
      • Proof of address.
      • Bank account or credit card for payment.

  3. SIM Card Activation

    • Insert the SIM card into your phone and follow the activation instructions.
    • Ensure your phone is unlocked and compatible with Japanese networks.

Recommended Mobile Providers in Sendai

  1. NTT Docomo

    • Best coverage and reliability.
    • Website: NTT Docomo

  2. au by KDDI

    • Competitive pricing and good rural coverage.
    • Website: au

  3. SoftBank

    • Great for international users due to English support.
    • Website: SoftBank

  4. Rakuten Mobile

  5. MVNOs

    • IIJmio, Y!Mobile, and UQ Mobile offer budget-friendly options.

3. Local Considerations

Language Barriers

  • Most major providers have English-speaking staff or websites.
  • MVNOs may have limited English support, so consider using translation apps like Google Translate.

Contract Terms

  • Long-term contracts often have early termination fees.
  • Check for promotions offering free installation or discounts for new users.
  • Some providers offer no-contract plans for flexibility.

Where to Get Assistance

  1. Electronics Stores

    • Stores like Yodobashi Camera and Bic Camera in Sendai have staff who can assist with Internet and mobile services.
    • Many stores have English-speaking staff.

  2. Provider Customer Support

    • Major providers like SoftBank and Rakuten Mobile offer English support via phone or chat.

  3. Local Expat Communities

    • Online forums and Facebook groups for expats in Sendai can provide recommendations and advice.

4. Tips for Visitors and New Residents

  • Short-Term Visitors: Rent a pocket Wi-Fi or buy a prepaid SIM card at the airport.
  • Long-Term Residents: Opt for fiber-optic Internet and a postpaid mobile plan for better value.
  • Payment Methods: Credit cards are widely accepted, but some providers allow bank transfers.
  • Stay Informed: Check for seasonal promotions and discounts.

By following this guide, youโ€™ll be well-equipped to set up Internet and communication services in Sendai, ensuring a smooth and connected experience in this vibrant city.