Tokyo

1. General Emergency Numbers

• Police (Crime or Traffic Accidents): Dial 110
• Fire Department and Ambulance (Fire, Medical Emergencies, or Rescue): Dial 119
• English-Speaking Emergency Assistance (Tokyo English Lifeline - TELL): Dial 03-5774-0992
  • Available for emotional support and guidance in English.

Important Notes:

• When calling 110 or 119, you can request an English-speaking operator, though it may take a moment to connect.
• If you don’t speak Japanese, try to remain calm and provide basic information like your location and the nature of the emergency.

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2. Medical Emergencies

What to Do in a Medical Emergency:

1. Dial 119 and request an ambulance (kyūkyūsha in Japanese).
2. Clearly state your location and the nature of the emergency. If you don’t know your exact address, describe nearby landmarks or use your phone’s GPS.
3. If you can, have someone who speaks Japanese assist you, as not all operators are fluent in English.

Hospitals and Clinics:

• Many hospitals in Tokyo have English-speaking staff. Some notable ones include:
  • Tokyo Medical University Hospital (Shinjuku): +81-3-3342-6111
  • St. Luke’s International Hospital (Chuo): +81-3-3541-5151
  • Keio University Hospital (Shinjuku): +81-3-3353-1211
• For minor issues, you can visit clinics that cater to foreigners. Use the Tokyo Metropolitan Medical Institution Information Service (Himawari) to find English-speaking doctors: +81-3-5285-8181 or visit their website.

Costs:

• Ambulance services are free in Japan.
• Medical treatment costs vary depending on the hospital and the severity of the issue. Without insurance, expect to pay:
  • Consultation: ¥5,000–¥10,000
  • Emergency treatment: ¥10,000–¥50,000 or more
• If you have Japanese health insurance, 70% of the cost is covered. Foreigners are encouraged to have travel or health insurance to avoid high out-of-pocket expenses.

Cultural Tips:

• Japanese hospitals may require upfront payment for treatment.
• Always carry your passport and insurance details, as they may be required for registration.

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3. Fire Emergencies

What to Do in Case of Fire:

1. Dial 119 and say “Fire” (kaji in Japanese).
2. Provide your location and describe the situation.
3. Evacuate the building immediately and follow the instructions of emergency personnel.

Fire Safety in Tokyo:

• Tokyo’s buildings are designed to withstand earthquakes and fires, but always familiarize yourself with fire exits in hotels, apartments, and public spaces.
• Smoke alarms are mandatory in residences, so ensure your accommodation has them installed.

Costs:

• Firefighting services are free.

Cultural Tips:

• Japanese fire drills are common in schools and workplaces. Pay attention to evacuation routes and procedures.

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4. Crimes and Police Assistance

What to Do in Case of a Crime:

1. Dial 110 and say “Help” (tasukete in Japanese) or “Police” (keisatsu).
2. Provide your location and describe the incident.
3. If you lose your belongings, visit the nearest kōban (police box). These are small police stations located throughout Tokyo and are very helpful for minor issues like lost items or directions.

Costs:

• Police assistance is free.

Cultural Tips:

• Police officers in Tokyo are approachable and professional. Don’t hesitate to ask for help, even for non-emergencies.
• If you’re involved in a traffic accident, remain at the scene until the police arrive, as leaving could be considered a crime.

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5. Natural Disasters (Earthquakes, Typhoons, etc.)

Tokyo is prone to natural disasters, particularly earthquakes and typhoons. The city is well-prepared, but it’s crucial to know what to do.

Earthquakes:

1. If indoors, stay away from windows and heavy furniture. Take cover under a sturdy table.
2. If outdoors, move to an open area away from buildings and power lines.
3. After the shaking stops, check for injuries and damages, and follow evacuation instructions if necessary.

Typhoons:

1. Stay indoors and avoid traveling during typhoons.
2. Stock up on essentials like water, food, and batteries.
3. Monitor weather updates through the Japan Meteorological Agency (JMA) website or app.

Emergency Alerts:

• Japan has an emergency alert system that sends warnings to your phone in case of earthquakes, tsunamis, or other disasters. These alerts are in Japanese, but the sound is distinct and unmistakable.

Evacuation Centers:

• Tokyo has designated evacuation centers in case of major disasters. These are usually schools or community centers. Maps and signs are available in English.

Cultural Tips:

• Earthquake drills are common in Japan. Participate if you have the opportunity, as they provide valuable experience.
• Always carry a small emergency kit with water, snacks, a flashlight, and a phone charger.

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6. Additional Resources for Foreigners

• Tokyo English Lifeline (TELL): +81-3-5774-0992
  • Offers mental health support and guidance in English.
• Japan Helpline: +81-570-000-911
  • 24/7 assistance for foreigners in Japan.
• Embassy Assistance:
  • Keep the contact information of your country’s embassy in Tokyo. They can assist in emergencies like lost passports or legal issues.

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7. Key Cultural Considerations

• Language Barrier: While many emergency responders have basic English skills, learning a few key phrases in Japanese can be helpful:
  • Help: Tasukete
  • Fire: Kaji
  • Ambulance: Kyūkyūsha
  • Police: Keisatsu
• Politeness: Japanese culture values calmness and politeness, even in emergencies. Try to remain composed and respectful when interacting with emergency personnel.
• Preparedness: Many Tokyo residents carry small emergency kits due to the risk of earthquakes. Consider doing the same.

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8. Summary of Key Emergency Numbers

| Service | Number | |------------------------------|------------------| | Police (Crime/Accidents) | 110 | | Fire/Ambulance | 119 | | Tokyo English Lifeline (TELL)| 03-5774-0992 | | Tokyo Medical Info (Himawari)| 03-5285-8181 | | Japan Helpline | 0570-000-911 |

By familiarizing yourself with these procedures and resources, you’ll be well-prepared to handle emergencies in Tokyo. Stay safe and enjoy your time in this incredible city!