Tokyo

Comprehensive Guide to Mobile and Internet in Tokyo, Japan

Tokyo, as one of the most technologically advanced cities in the world, offers excellent mobile and internet services. However, navigating the options can be complex due to language barriers, cultural nuances, and the variety of providers. Below is a detailed guide to help both tourists and long-term residents understand and access mobile and internet services in Tokyo.

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1. Mobile Networks in Tokyo

Major Mobile Network Providers

Tokyo has three major mobile network operators (MNOs) and several Mobile Virtual Network Operators (MVNOs) that offer competitive pricing and plans. The major providers are:

1. NTT Docomo

   • Japan’s largest and most reliable network with extensive coverage, including rural areas.
   • Known for its high-quality service but tends to be more expensive.

2. SoftBank

   • Offers competitive pricing and good coverage in urban areas.
   • Popular among younger users and foreigners due to English-language support.

3. au by KDDI

   • Strong network coverage and competitive pricing.
   • Offers a variety of plans, including family discounts.

4. Rakuten Mobile (Newer Player)

   • A newer provider with affordable unlimited data plans.
   • Coverage is improving but may rely on partner networks in rural areas.

MVNOs (Budget-Friendly Options)

MVNOs lease network space from the major providers and offer cheaper plans. Popular MVNOs include:

• IIJmio
• Y! Mobile (SoftBank subsidiary)
• UQ Mobile (au subsidiary)
• LINE Mobile
• BIC SIM (offered through Bic Camera stores)

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2. Internet Providers in Tokyo

Home Internet Options

Tokyo offers high-speed internet through fiber-optic, cable, and mobile broadband. The most common types are:

1. Fiber-Optic Internet (Hikari)

   • Providers: NTT FLET’S Hikari, au Hikari, SoftBank Hikari.
   • Speeds: Up to 1 Gbps or higher.
   • Cost: ¥4,000–¥6,000/month (installation fees may apply).

2. Cable Internet

   • Providers: J:COM, other regional providers.
   • Speeds: Up to 1 Gbps.
   • Cost: ¥3,000–¥5,000/month.

3. Pocket Wi-Fi (Mobile Hotspots)

   • Ideal for those who don’t want a fixed contract.
   • Providers: SoftBank, WiMAX, Sakura Mobile.
   • Cost: ¥3,000–¥5,000/month.

4. 5G Home Internet

   • Providers: SoftBank Air, Rakuten Mobile.
   • Speeds: Comparable to fiber-optic in urban areas.
   • Cost: ¥4,000–¥6,000/month.

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3. Costs and Plans

Mobile Plans

• Postpaid Plans:

  • Monthly contracts with data, calls, and SMS included.
  • Cost: ¥3,000–¥8,000/month depending on data usage and provider.
  • Requires a Japanese bank account or credit card for payment.

• Prepaid SIM Cards:

  • Ideal for tourists or those without a long-term visa.
  • Cost: ¥2,000–¥5,000 for 7–30 days, depending on data allowance.
  • Available at airports, electronics stores, and online.

Internet Plans

• Fiber-Optic: ¥4,000–¥6,000/month.
• Pocket Wi-Fi: ¥3,000–¥5,000/month.
• Installation Fees: ¥10,000–¥20,000 (often waived during promotions).

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4. Procedures to Acquire a SIM Card or Mobile Contract

For Tourists

1. Prepaid SIM Cards:

   • Purchase at Narita or Haneda Airport, convenience stores, or electronics retailers like Bic Camera or Yodobashi Camera.
   • Providers: Sakura Mobile, Mobal, Japan Wireless.
   • Documents: Passport.

2. Pocket Wi-Fi Rental:

   • Book online before arrival or rent at the airport.
   • Providers: Ninja Wi-Fi, Global Advanced Communications.

For Long-Term Residents

1. Postpaid SIM Cards:

   • Visit a mobile carrier store (Docomo, SoftBank, au).
   • Documents: Residence card, Japanese bank account/credit card, passport.
   • Contract: Typically 1–2 years (early termination fees may apply).

2. MVNO SIM Cards:

   • Purchase online or at electronics stores.
   • Documents: Residence card, credit card.

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5. Wi-Fi Accessibility in Tokyo

Public Wi-Fi

• Free Wi-Fi:

  • Available in major train stations, airports, cafes (e.g., Starbucks), and convenience stores (e.g., 7-Eleven, Lawson).
  • Networks: “Japan Connected-Free Wi-Fi” app helps locate and connect to free Wi-Fi spots.

• Limitations:

  • Speeds may be slow, and connections are not always reliable.
  • Public Wi-Fi is not as widespread as in some other countries.

Pocket Wi-Fi

• A great option for tourists or those without a fixed address.
• Portable and provides reliable internet on the go.

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6. Cultural Practices Regarding Mobile Usage

1. Quiet Zones:

   • Avoid talking on the phone in trains or buses. Use messaging apps instead.
   • Set your phone to silent mode (known as “manner mode”) in public spaces.

2. Data Usage:

   • Many locals rely on messaging apps like LINE for communication rather than traditional SMS.

3. Privacy:

   • Avoid taking photos or videos of strangers without permission.

4. Etiquette in Stores:

   • Avoid using your phone while interacting with cashiers or service staff.

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7. Recommendations for Navigating Mobile and Internet Services

1. For Tourists:

   • Opt for a prepaid SIM card or pocket Wi-Fi for convenience.
   • Use apps like “Japan Connected-Free Wi-Fi” to find free Wi-Fi hotspots.

2. For Long-Term Residents:

   • Compare MVNOs for affordable plans if you don’t need unlimited data.
   • Consider major providers (Docomo, SoftBank, au) for better coverage and support.

3. Language Support:

   • Some providers, like SoftBank and Rakuten Mobile, offer English-language support.
   • Use translation apps like Google Translate if needed.

4. Plan Selection:

   • Assess your data needs carefully. Unlimited data plans are available but can be costly.
   • MVNOs are ideal for budget-conscious users with moderate data needs.

5. Wi-Fi Backup:

   • Keep a pocket Wi-Fi device as a backup if you rely heavily on internet access.

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By understanding the options and processes outlined above, you can easily stay connected in Tokyo, whether you’re visiting for a short time or planning to live there long-term.