Yokohama

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Safety and Emergency

Guidance on staying safe, emergency services, and disaster preparedness in Yokohama.

Sections

1. Emergency Contact Numbers

In Japan, emergency services are highly efficient and accessible. Here are the key numbers to remember:

  • Police (for crimes or accidents): Dial 110
    • English-speaking operators are available, but itโ€™s helpful to speak slowly and clearly.
  • Fire and Ambulance (for medical emergencies or fires): Dial 119
    • You can request an ambulance or fire service. English-speaking assistance is available, but it may take a moment to connect.
  • Japan Helpline (24/7 support for foreigners): Dial 0570-000-911
    • Offers assistance in English for various emergencies, including legal, medical, and personal crises.
  • Yokohama City Emergency Medical Information Center: Dial 045-201-1199
    • Provides information on nearby medical facilities and services in English.

2. Healthcare Facilities

Yokohama has excellent healthcare facilities, including hospitals and clinics that cater to foreigners. Here are some key options:

English-Speaking Hospitals and Clinics

  1. Yokohama City Minato Red Cross Hospital

    • Address: 3-12-1 Shinyamashita, Naka-ku, Yokohama
    • Phone: +81-45-628-6100
    • Services: General medicine, emergency care, and specialized treatments.
    • English-speaking staff available.

  2. Yokohama Rosai Hospital

    • Address: 3211 Kozukue-cho, Kohoku-ku, Yokohama
    • Phone: +81-45-474-8111
    • Services: Comprehensive medical care, including emergency services.
    • English assistance is limited but available.

  3. St. Lukeโ€™s International Hospital (Tokyo, nearby)

    • Address: 9-1 Akashi-cho, Chuo-ku, Tokyo (approx. 30 minutes from Yokohama)
    • Phone: +81-3-3541-5151
    • Services: Renowned for its English-speaking staff and international patient services.

Costs

  • Medical care in Japan is not free. Visitors are advised to have travel insurance that covers medical emergencies.
  • Without insurance, a basic consultation can cost around ยฅ5,000โ€“ยฅ10,000, and emergency care can be significantly higher.
  • Japanโ€™s National Health Insurance (NHI) is available for residents and covers 70% of medical costs.

3. Availability of English-Speaking Assistance

  • Yokohama International Association (YOKE):
    • Offers multilingual support, including English, for foreigners living in or visiting Yokohama.
    • Website: YOKE
    • Phone: +81-45-222-1171
  • Tokyo English Lifeline (TELL):
    • Provides mental health support and crisis counseling in English.
    • Phone: 03-5774-0992 (Lifeline)

4. Local Safety Tips

Yokohama is one of the safest cities in Japan, but itโ€™s always good to stay vigilant. Here are some tips:

  • Crime: Crime rates are very low, but petty theft can occur in crowded areas. Keep your belongings secure.
  • Transportation: Public transport is extremely safe, even late at night. However, avoid sleeping on trains to prevent theft.
  • Scams: Be cautious of unsolicited offers or overly friendly strangers in tourist-heavy areas.
  • Cultural Considerations:
    • In emergencies, remain calm and polite. Japanese people value composure and respect.
    • Bowing is a common gesture of gratitude or apology.

5. Evacuation Procedures During Natural Disasters

Japan, including Yokohama, is prone to natural disasters such as earthquakes and typhoons. The city is well-prepared, and residents are trained to respond effectively.

Earthquakes

  • Before:
    • Familiarize yourself with the nearest evacuation center (้ฟ้›ฃๆ‰€, hinanjo). These are often schools or community centers.
    • Keep an emergency kit with water, food, flashlight, and first aid supplies.
  • During:
    • If indoors, take cover under a sturdy table or doorway.
    • If outdoors, move away from buildings, trees, and power lines.
  • After:
    • Follow local authoritiesโ€™ instructions via TV, radio, or smartphone apps like NHK World or Yurekuru Call (earthquake alert app).
    • Evacuate to the nearest hinanjo if your residence is unsafe.

Typhoons

  • Before:
    • Monitor weather updates via the Japan Meteorological Agency (JMA) website or apps.
    • Secure outdoor items and stock up on essentials.
  • During:
    • Stay indoors and away from windows.
    • Avoid traveling unless absolutely necessary.
  • After:
    • Check for flooding or structural damage before venturing outside.

Evacuation Centers in Yokohama

  • Evacuation centers are clearly marked and equipped with basic supplies.
  • Use the Yokohama Disaster Prevention Information Portal to locate the nearest center: Yokohama Disaster Portal

6. Relevant Costs

  • Emergency Services: Ambulance services are free, but you will be charged for medical treatment upon arrival at the hospital.
  • Evacuation Centers: Free to use during emergencies. Basic supplies like water and food are provided.
  • Disaster Kits: Pre-made kits can be purchased for around ยฅ5,000โ€“ยฅ10,000 at stores like Don Quijote or online.

7. Cultural Considerations

  • Communication: Japanese people may not speak fluent English, but they are generally helpful. Use translation apps like Google Translate or carry a phrasebook.
  • Behavior in Emergencies:
    • Follow instructions from authorities without hesitation.
    • Avoid panicking, as this can cause confusion.
  • Community Spirit: Japanese culture emphasizes collective well-being. In evacuation centers, be mindful of others and share resources.

8. Additional Resources

  • Japan Meteorological Agency (JMA): JMA Website
    • Provides real-time updates on weather, earthquakes, and tsunamis.
  • NHK World App: Offers English news and emergency updates.
  • Yokohama City Official Website: Yokohama City
    • Includes disaster preparedness guides and multilingual resources.

By staying informed and prepared, you can navigate Yokohama safely and confidently, even during emergencies. Let me know if you need further assistance!