George Town

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Government Services

Sections

1. Finance Services

A. Income Tax Services

  • Type of Service: Filing income tax returns, tax payments, and inquiries.
  • Office Location:
    • LHDN (Lembaga Hasil Dalam Negeri Malaysia) Penang Branch
    • Address: No. 1, Jalan Perak, 10400 George Town, Penang.
  • Operating Hours:
    • Monday to Friday: 8:00 AM - 4:30 PM
    • Closed on weekends and public holidays.
  • Required Documents:
    • MyKad (National Identity Card)
    • Income statements (e.g., payslips, business income)
    • Bank statements
    • Previous tax returns (if applicable)
  • Costs: Generally, there are no fees for filing tax returns, but penalties may apply for late submissions.
  • Procedure:
    1. Register for a tax file number if you are a first-time taxpayer.
    2. Gather necessary documents.
    3. Complete the tax return form (available online or at the office).
    4. Submit the form either online via the LHDN portal or in person at the office.

B. Business Registration

  • Type of Service: Registering a new business, renewing business licenses.
  • Office Location:
    • Suruhanjaya Syarikat Malaysia (SSM)
    • Address: No. 1, Jalan Tanjung Tokong, 10470 George Town, Penang.
  • Operating Hours:
    • Monday to Friday: 8:30 AM - 4:30 PM
    • Closed on weekends and public holidays.
  • Required Documents:
    • MyKad (for individuals) or company registration documents (for corporations)
    • Business name application form
    • Payment receipt for registration fees
  • Costs: Registration fees vary based on business type; typically, it ranges from RM 60 to RM 1,000.
  • Procedure:
    1. Choose a business name and ensure itโ€™s available.
    2. Complete the registration form.
    3. Submit the form along with required documents and payment at the SSM office or online via the SSM e-portal.

2. Local Services

A. Local Council Services

  • Type of Service: Property assessment, waste management, and local permits.
  • Office Location:
    • Majlis Perbandaran Pulau Pinang (MPPP)
    • Address: 1, Jalan Perak, 10460 George Town, Penang.
  • Operating Hours:
    • Monday to Friday: 8:00 AM - 5:00 PM
    • Closed on weekends and public holidays.
  • Required Documents:
    • MyKad
    • Property ownership documents
    • Application forms for specific services (available at the office or online)
  • Costs: Varies based on the service; for example, property assessment fees are based on property value.
  • Procedure:
    1. Visit the MPPP office or their website to find the specific service you need.
    2. Complete the necessary application forms.
    3. Submit the forms along with required documents and payment.

B. Utility Services (Water and Electricity)

  • Type of Service: Setting up new accounts, bill payments, and inquiries.
  • Office Locations:
    • Pengurusan Air Pahang Berhad (PAIP) for water services
    • Tenaga Nasional Berhad (TNB) for electricity services
  • Operating Hours:
    • Monday to Friday: 8:30 AM - 4:30 PM
    • Closed on weekends and public holidays.
  • Required Documents:
    • MyKad
    • Proof of property ownership or tenancy agreement
  • Costs: Initial deposit for water and electricity services varies; typically around RM 100-300.
  • Procedure:
    1. Visit the respective utility office or their websites.
    2. Fill out the application form for new service.
    3. Submit the form along with required documents and deposit.

Local Considerations and Tips

  • Language: While Malay is the official language, English is widely spoken, especially in government offices.
  • Payment Methods: Many services accept cash, credit/debit cards, and online payments. Check in advance for specific payment methods accepted.
  • Public Transport: Use local buses or ride-sharing services to reach government offices, as parking can be limited in George Town.
  • Timing: Itโ€™s advisable to visit government offices early in the morning to avoid long queues, especially during tax season or business registration periods.

By following this guide, you should be able to navigate the finance and local services in George Town, Malaysia, efficiently. If you have any specific questions or need further assistance, feel free to ask!