Johor Bahru

1. Johor Bahru City Council (Majlis Bandaraya Johor Bahru)

Services Offered:

• Business licensing
• Property assessment and tax
• Waste management services
• Public health and safety inspections
• Building permits

Location:

• Address: Jalan Datin Halimah, 80300 Johor Bahru, Johor, Malaysia

Operating Hours:

• Monday to Friday: 8:00 AM - 5:00 PM
• Saturday, Sunday, and Public Holidays: Closed

Costs:

• Varies depending on the service (e.g., business licenses, property taxes). Check the official website or inquire directly for specific fees.

Procedures:

• For business licenses, submit the application form along with required documents (e.g., identification, business plan).
• For property-related services, visit the office with relevant property documents.

Local Considerations:

• It’s advisable to visit early in the day to avoid long queues.
• Bring all necessary documents to avoid multiple trips.

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2. Immigration Department of Malaysia (Jabatan Imigresen Malaysia)

Services Offered:

• Passport applications and renewals
• Visa applications and renewals
• Immigration status inquiries
• Work permits

Location:

• Address: No. 1, Jalan Tanjung Puteri, 80300 Johor Bahru, Johor, Malaysia

Operating Hours:

• Monday to Friday: 8:00 AM - 5:00 PM
• Saturday: 8:00 AM - 12:00 PM
• Sunday and Public Holidays: Closed

Costs:

• Passport application: RM 200 (for 5 years)
• Visa fees vary based on the type of visa.

Procedures:

• For passport applications, fill out the form online or at the office, provide photographs, and pay the fee.
• For visas, check the specific requirements based on your nationality and purpose of visit.

Local Considerations:

• Online appointments can help reduce waiting times.
• Bring photocopies of all documents to expedite the process.

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3. Land Office (Pejabat Tanah dan Galian)

Services Offered:

• Land title applications and transfers
• Land surveys
• Land lease applications
• Land-related inquiries

Location:

• Address: Jalan Persiaran Perbandaran, 80300 Johor Bahru, Johor, Malaysia

Operating Hours:

• Monday to Friday: 8:00 AM - 5:00 PM
• Saturday, Sunday, and Public Holidays: Closed

Costs:

• Fees vary based on the service (e.g., land transfer fees are based on the property value).

Procedures:

• Submit the application form with required documents (e.g., identity card, land title).
• For land surveys, you may need to hire a licensed surveyor.

Local Considerations:

• Ensure you have the correct land documents to avoid delays.
• It’s beneficial to consult with a local lawyer for complex transactions.

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4. Social Welfare Department (Jabatan Kebajikan Masyarakat)

Services Offered:

• Financial assistance programs
• Child protection services
• Elderly care services
• Disability services

Location:

• Address: Jalan Sulaiman, 80300 Johor Bahru, Johor, Malaysia

Operating Hours:

• Monday to Friday: 8:00 AM - 5:00 PM
• Saturday, Sunday, and Public Holidays: Closed

Costs:

• Most services are free, but some programs may have associated costs.

Procedures:

• Applications for assistance can be made in person or online, depending on the program.
• Bring necessary documentation, such as identification and proof of income.

Local Considerations:

• Be prepared for possible waiting times, especially for consultations.
• It’s helpful to have a local contact or community leader assist with the process.

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Tips for Accessing Government Services Efficiently:

1. Research Online: Many services can be initiated online. Check the respective department's website for forms and requirements.
2. Prepare Documents: Ensure you have all necessary documents ready before your visit to avoid delays.
3. Visit Early: Arriving early can help you avoid long queues, especially on Mondays.
4. Local Language: While English is widely understood, having basic Malay phrases can be helpful.
5. Public Transport: Use local public transport options like buses or taxis to reach government offices easily.

By following this guide, you should be well-equipped to navigate the public services available in Johor Bahru. If you have any specific questions or need further assistance, feel free to ask!