Kota Kinabalu

Types of Utilities Available

1. Electricity

   • Provider: Sabah Electricity Sdn Bhd (SESB)
   • Service: Residential and commercial electricity supply.

2. Water Supply

   • Provider: Sabah Water Department
   • Service: Potable water supply for residential and commercial use.

3. Sewage Services

   • Provider: Local authorities (e.g., Kota Kinabalu City Hall)
   • Service: Wastewater management and sewage disposal.

4. Telecommunications

   • Providers: Various companies including Maxis, Digi, Celcom, and Unifi.
   • Service: Mobile and internet services.

Costs

1. Electricity

   • Tariff Rates: Vary based on usage. As of the latest data, residential rates can range from RM 0.218 to RM 0.578 per kWh, depending on consumption levels.
   • Monthly Average: A typical household may spend between RM 100 to RM 300, depending on usage.

2. Water Supply

   • Tariff Rates: Generally, the first 20 cubic meters is charged at RM 0.50 per cubic meter, with increasing rates for higher usage.
   • Monthly Average: Average monthly bills can range from RM 30 to RM 100.

3. Sewage Services

   • Cost: Typically included in the water bill, with a nominal fee based on water consumption.

4. Telecommunications

   • Mobile Plans: Range from RM 30 to RM 150 per month, depending on data and call packages.
   • Internet Services: Broadband packages can range from RM 100 to RM 200 per month.

Payment Methods

1. Electricity and Water Bills

   • Online Payment: Via SESB and Sabah Water Department websites or mobile apps.
   • Bank Payment: Through local banks (e.g., Maybank, CIMB) using online banking or at branches.
   • Payment Kiosks: Available in various locations throughout the city.
   • Post Offices: Bills can be paid at local post offices.

2. Sewage Services

   • Payment is typically included with the water bill, so the same methods apply.

3. Telecommunications

   • Payments can be made online, via bank transfer, or at retail outlets of the service providers.

Setting Up Accounts

1. Electricity (SESB)

   • Documents Required:
     • Copy of your identity card or passport.
     • Proof of residence (e.g., rental agreement).
   • Procedure:
     • Visit the nearest SESB office or apply online through their website.
     • Pay a deposit (usually RM 100 to RM 300, depending on the type of service).

2. Water Supply

   • Documents Required:
     • Copy of your identity card or passport.
     • Proof of residence.
   • Procedure:
     • Visit the Sabah Water Department office or apply online.
     • A deposit is usually required (around RM 100).

3. Sewage Services

   • Automatically set up when you register for water services.

4. Telecommunications

   • Documents Required:
     • Identity card or passport.
   • Procedure:
     • Visit a service provider’s outlet to choose a plan and complete the registration.

Local Considerations

• Language: Malay is the official language, but English is widely spoken, especially in urban areas.
• Cultural Norms: Be respectful of local customs and practices, especially when dealing with service providers.
• Service Availability: Some areas may experience intermittent service interruptions, especially during heavy rains or storms.
• Customer Service: Be prepared for longer wait times during peak hours at service offices. It’s advisable to visit during weekdays.

Conclusion

Navigating public utilities in Kota Kinabalu is relatively straightforward, with several options for setting up accounts and making payments. Understanding the costs and procedures will help you manage your utilities effectively. If you have any specific questions or need further assistance, feel free to ask!