Malacca City

Government Offices in Malacca City

1. Malacca State Government Office (Pejabat Setiausaha Kerajaan Negeri Melaka)

• Services Offered: Administrative services, public inquiries, state policy information, and coordination of state departments.
• Location: Jalan Hang Tuah, 75300 Malacca City, Malacca, Malaysia.
• Operating Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday, Sunday & Public Holidays: Closed
• Costs: Generally free for public inquiries; specific services may have associated fees.
• Procedure: Walk-in for general inquiries; appointments may be required for specific services. Bring necessary identification and documents.
• Local Considerations: It’s advisable to arrive early to avoid long queues, especially on Mondays.

2. Malacca City Council (Majlis Bandaraya Melaka Bersejarah)

• Services Offered: Local governance, business licenses, property assessments, waste management, and public health services.
• Location: Jalan Tun Abdul Razak, 75000 Malacca City, Malacca, Malaysia.
• Operating Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday, Sunday & Public Holidays: Closed
• Costs: Varies by service (e.g., business licenses may have fees).
• Procedure: For business licenses, submit an application form along with required documents. For other services, walk-in or check the website for specific forms.
• Local Considerations: Check the council’s website for online services to save time. Bring copies of all necessary documents.

3. Immigration Department of Malaysia (Jabatan Imigresen Malaysia)

• Services Offered: Passport applications, visa services, residency permits, and immigration inquiries.
• Location: Jalan Taman Asean, 75400 Malacca City, Malacca, Malaysia.
• Operating Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday & Public Holidays: Closed
• Costs: Passport application fees vary (approximately RM 200 for a 5-year passport).
• Procedure: Fill out the application form, provide necessary documents (e.g., photos, identification), and pay the fee. It’s advisable to make an appointment online if possible.
• Local Considerations: Expect longer wait times during peak hours. Bring all required documents to avoid multiple trips.

4. Land Office (Pejabat Tanah dan Galian)

• Services Offered: Land registration, property transfers, land surveys, and title applications.
• Location: Jalan Tun Ali, 75000 Malacca City, Malacca, Malaysia.
• Operating Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday, Sunday & Public Holidays: Closed
• Costs: Fees vary based on the service (e.g., land transfer fees).
• Procedure: Submit the required forms and documents for land transactions. It’s advisable to consult with a local lawyer for complex transactions.
• Local Considerations: Ensure you have all necessary documents, including identification and proof of ownership, to expedite the process.

5. Social Welfare Department (Jabatan Kebajikan Masyarakat)

• Services Offered: Assistance for the elderly, disabled, and low-income families; social services and community programs.
• Location: Jalan Hang Tuah, 75300 Malacca City, Malacca, Malaysia.
• Operating Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday, Sunday & Public Holidays: Closed
• Costs: Generally free services; some programs may have fees.
• Procedure: Walk-in for inquiries or assistance; documentation may be required for specific services.
• Local Considerations: Be prepared to explain your situation clearly to receive appropriate assistance.

Tips for Navigating Government Offices in Malacca City

• Documentation: Always carry multiple copies of important documents (ID, application forms, etc.).
• Language: While Malay is the official language, many staff members may understand English. However, having a Malay-speaking friend can be helpful.
• Patience: Government offices can be busy, especially at the beginning of the week. Be prepared for potential wait times.
• Online Services: Check if the service you need is available online to save time.
• Local Holidays: Be aware of local public holidays, as they may affect operating hours.

This guide should help you navigate the various government offices in Malacca City effectively. If you have any specific questions or need further assistance, feel free to ask!