Malacca City

1. Electricity

Provider: The main electricity provider in Malacca is Tenaga Nasional Berhad (TNB).

Setting Up Service:

• Application Process: To set up an electricity account, you need to visit the nearest TNB office or apply online through their website. Bring along your identification (IC or passport), proof of residence (such as a rental agreement), and any other relevant documents.
• Deposit: A security deposit is usually required, which varies based on the estimated monthly usage. For residential customers, it typically ranges from RM 100 to RM 300.

Costs:

• Tariff Rates: The electricity tariff is tiered based on usage. As of 2023, the rates are approximately:
  • 0-200 kWh: RM 0.218/kWh
  • 201-300 kWh: RM 0.334/kWh
  • 301-600 kWh: RM 0.516/kWh
  • Above 600 kWh: RM 0.546/kWh
• Monthly Bills: Average monthly bills for a small apartment can range from RM 50 to RM 150, depending on usage.

Payment Methods:

• Payments can be made via online banking, at TNB offices, post offices, or through authorized payment agents. TNB also offers a mobile app for bill payments.

2. Water Supply

Provider: The water supply in Malacca is managed by Syarikat Air Melaka Berhad (SAMB).

Setting Up Service:

• Application Process: To apply for a water supply connection, visit the nearest SAMB office or their website. You will need to provide identification, proof of residence, and a completed application form.
• Deposit: A deposit is required, typically around RM 100 for residential connections.

Costs:

• Tariff Rates: Water tariffs are generally low, with rates around RM 0.50 to RM 2.00 per cubic meter, depending on usage. The average monthly bill for a household can range from RM 30 to RM 80.

Payment Methods:

• Payments can be made at SAMB offices, online through their website, or via bank transfers. Some convenience stores also accept water bill payments.

3. Waste Management

Service Provider: The waste management services in Malacca are provided by the Malacca City Council (Majlis Bandaraya Melaka Bersejarah).

Waste Collection:

• Schedule: Waste collection is typically conducted daily, but it may vary based on the area. Check with the local council for specific schedules.
• Types of Waste: Separate your waste into general waste and recyclable materials. Recyclables include paper, plastic, and glass.

Local Considerations:

• Disposal of Bulky Items: For large items like furniture, you may need to arrange a special collection with the council. Contact them in advance to schedule a pickup.

4. Internet Services

Providers: Several internet service providers operate in Malacca, including:

• TM Unifi
• Maxis
• Celcom
• Digi

Setting Up Service:

• Application Process: You can apply for internet services online or at the provider’s retail outlets. Bring your identification and proof of residence.
• Installation Fee: An installation fee may apply, typically around RM 100 to RM 200, depending on the provider and package.

Costs:

• Monthly Plans: Internet plans vary widely, with prices starting from RM 89 for basic packages (up to 100 Mbps) to RM 200+ for higher speeds (up to 1 Gbps). Check each provider for specific packages and promotions.

Payment Methods:

• Payments can be made via online banking, at retail outlets, or through the provider’s mobile app.

Local Tips for New Residents

• Language: While Malay is the official language, English is widely spoken, especially in urban areas. Familiarize yourself with basic Malay phrases to ease communication.
• Cultural Considerations: Malacca is rich in history and culture. Respect local customs, especially in religious sites. Dress modestly when visiting places of worship.
• Community Engagement: Join local community groups or social media pages to connect with other residents and get updates on local events and services.

By following this guide, you should be well-equipped to navigate the utility services in Malacca City. If you have any further questions or need assistance, feel free to ask!