Shah Alam

1. Electricity Services

Provider: Tenaga Nasional Berhad (TNB)

Application Procedure:

• New Connection: To apply for a new electricity connection, visit the nearest TNB office or apply online through the TNB website. You will need to provide identification (MyKad), proof of property ownership or tenancy agreement, and a completed application form.
• Documents Required: MyKad, property documents, and a completed application form.

Costs:

• Tariff Rates: Electricity tariffs vary based on usage. As of 2023, the rates are approximately:
  • 0-200 kWh: RM 0.218/kWh
  • 201-300 kWh: RM 0.334/kWh
  • 301-600 kWh: RM 0.516/kWh
  • Above 600 kWh: RM 0.546/kWh
• Deposit: A security deposit is required, typically RM 100 for residential connections.

Payment Methods:

• Online payment via TNB’s website or mobile app.
• Payment at TNB offices, banks, or authorized payment agents.

Local Considerations:

• Ensure to check your monthly usage to avoid high bills, especially during peak usage months.
• TNB offers various payment plans and discounts for early payments.

2. Water Services

Provider: Syarikat Bekalan Air Selangor (SYABAS)

Application Procedure:

• New Connection: To apply for a new water supply, visit the nearest SYABAS office or apply online. You will need to provide identification, proof of property ownership or tenancy agreement, and a completed application form.
• Documents Required: MyKad, property documents, and a completed application form.

Costs:

• Tariff Rates: Water tariffs are tiered based on consumption:
  • 0-20 m³: RM 0.57/m³
  • 21-35 m³: RM 1.00/m³
  • 36-50 m³: RM 1.50/m³
  • Above 50 m³: RM 2.00/m³
• Deposit: A security deposit is required, typically RM 100 for residential connections.

Payment Methods:

• Online payment via SYABAS’s website.
• Payment at SYABAS offices, banks, or authorized payment agents.

Local Considerations:

• Regularly check for leaks to avoid unnecessary charges.
• SYABAS provides a customer service hotline for inquiries and complaints.

3. Gas Services

Provider: Gas Malaysia

Application Procedure:

• New Connection: To apply for a new gas connection, contact Gas Malaysia directly or visit their website. You will need to provide identification and property details.
• Documents Required: MyKad, property documents, and a completed application form.

Costs:

• Tariff Rates: Gas tariffs are generally around RM 2.52 per m³ for residential users.
• Deposit: A security deposit may be required, typically RM 100.

Payment Methods:

• Payment can be made through Gas Malaysia’s website or at authorized payment centers.

Local Considerations:

• Ensure proper installation by certified technicians to avoid safety hazards.
• Regularly check gas appliances for leaks and maintenance.

4. Internet Services

Providers: Various providers including Maxis, Digi, Celcom, and Unifi.

Application Procedure:

• New Connection: Visit the provider’s website or a local store to apply for internet services. You will need to provide identification and proof of residence.
• Documents Required: MyKad and proof of residence.

Costs:

• Monthly Plans: Prices vary by provider and plan, typically ranging from RM 89 to RM 199 per month for broadband services.
• Installation Fees: Some providers may charge a one-time installation fee, usually around RM 100.

Payment Methods:

• Online payment through the provider’s website or app.
• Payment at retail outlets or authorized agents.

Local Considerations:

• Check for coverage in your area before selecting a provider.
• Many providers offer promotional packages, so compare options for the best deal.

Practical Tips for Accessing Utility Services in Shah Alam

• Documentation: Always keep copies of your identification and property documents handy when applying for services.
• Customer Service: Utilize customer service hotlines for any issues or inquiries. Most providers have dedicated support teams.
• Local Knowledge: Engage with local community groups or forums for recommendations on the best service providers and tips on managing utility costs.
• Payment Reminders: Set reminders for bill payments to avoid late fees and service interruptions.

By following this guide, you should be well-equipped to navigate the utility services in Shah Alam, ensuring a smooth transition and efficient management of your household needs.