Maastricht

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Emergency Services

Sections

Types of Emergency Services in Maastricht

  1. Police Services

    • Role: The police handle crime, public safety, and emergencies.
    • Contact Number: Dial 112 for emergencies or 0900-8844 for non-urgent police matters.
    • Local Police Station:
      • Address: Kesselskade 1, 6211 EN Maastricht
      • Phone: +31 45 574 1111

  2. Fire Services

    • Role: The fire department responds to fires, rescues, and hazardous material incidents.
    • Contact Number: Dial 112 for emergencies.
    • Local Fire Station:
      • Address: Houtmaekerstraat 1, 6221 AG Maastricht
      • Phone: +31 43 350 2000

  3. Medical Services

    • Role: Emergency medical services (ambulance) provide urgent medical care and transport.
    • Contact Number: Dial 112 for emergencies.
    • Local Hospital:
      • Zuyderland Medical Center (Maastricht location)
      • Address: Dr. L. E. E. van der Laanstraat 1, 6226 PG Maastricht
      • Phone: +31 43 387 7777

How to Contact Emergency Services

  • Emergency Number: For all emergencies (police, fire, medical), dial 112. This number is free of charge and available 24/7.
  • Non-Emergency Police: For non-urgent matters, call 0900-8844. This service is also available 24/7 but may incur a small fee.

Associated Costs

  • Emergency Services: Calling 112 is free of charge. However, if you require ambulance services, there may be costs associated with transport and treatment, depending on your health insurance coverage.
  • Non-Emergency Services: Calling 0900-8844 may incur a small fee, typically around €0.10 per minute.

Procedures to Follow in an Emergency

  1. Assess the Situation: Determine if the situation is life-threatening or requires immediate assistance.
  2. Call 112: Provide clear and concise information:
    • Your location (address or landmarks)
    • Nature of the emergency (fire, medical, crime)
    • Any immediate dangers (e.g., fire spreading, injuries)
  3. Stay on the Line: Follow the operator's instructions and do not hang up until told to do so.
  4. Provide Assistance: If safe, assist others until help arrives, but do not put yourself in danger.

Local Considerations and Tips

  • Language: While many emergency service personnel speak English, it’s helpful to know basic Dutch phrases or have a translation app ready.
  • Cultural Sensitivity: Be respectful and calm when communicating with emergency services. They are trained to handle stressful situations.
  • Health Insurance: Ensure you have adequate health insurance that covers emergency medical services, as costs can be significant without coverage.
  • Emergency Drills: Familiarize yourself with local emergency procedures, especially in public buildings or workplaces, as they may have specific protocols.
  • Local Resources: Keep a list of local emergency contacts, including your nearest hospital and police station, for quick access.

Conclusion

Being prepared and informed about emergency services in Maastricht can significantly enhance your safety and response in critical situations. Always remember to stay calm, provide clear information, and follow the instructions of emergency personnel.