Rotterdam

Emergency Services Overview in Rotterdam

1. Emergency Contact Numbers

• General Emergency Number: 112
  • This number is used for all emergencies requiring police, fire, or medical assistance.
• Non-Emergency Police Number: 0900-8844
  • For reporting non-urgent incidents or seeking police assistance that does not require immediate response.

2. Police Services

• Role: The police in Rotterdam handle crime prevention, investigation, and public safety.
• Local Police Stations:
  • Rotterdam Central Police Station
    • Address: Coolsingel 40, 3011 AD Rotterdam
    • Phone: +31 10 217 1000
  • Other Stations: There are several local stations throughout the city for community policing.
• Cultural Considerations:
  • The police are generally approachable. It’s advisable to communicate in English if you’re not fluent in Dutch, as many officers speak English.

3. Fire Services

• Role: The Rotterdam Fire Department (Brandweer Rotterdam) responds to fires, rescues, and other emergencies.
• Emergency Response:
  • Firefighters can be reached through the general emergency number 112.
• Fire Stations:
  • There are multiple fire stations across the city. The main station is located at:
    • Brandweer Rotterdam
      • Address: Waalhaven Zuidzijde 1, 3087 BM Rotterdam
• Cultural Considerations:
  • In case of a fire, evacuate the area immediately and call 112. Firefighters are trained to handle emergencies efficiently.

4. Medical Services

• Emergency Medical Services (EMS):
  • Ambulances can be summoned via 112 for urgent medical situations.
• Hospitals:
  • Erasmus Medical Center
    • Address: Dr. Molewaterplein 40, 3015 GD Rotterdam
    • Phone: +31 10 704 0704
  • Franciscus Gasthuis & Vlietland
    • Address: Kleiweg 500, 3055 AB Rotterdam
    • Phone: +31 10 893 2000
• Costs:
  • Emergency medical services are covered by health insurance for residents. Visitors should have travel insurance that covers medical emergencies.
• Cultural Considerations:
  • In case of a medical emergency, provide clear information about the situation and your location. English is widely spoken in medical facilities.

5. Procedures to Follow in Emergencies

• In Case of Fire:
  • Evacuate the building immediately, use stairs instead of elevators, and call 112.
• In Case of Medical Emergency:
  • Call 112, provide your location, and describe the medical issue clearly.
• In Case of Crime:
  • For emergencies, call 112. For non-urgent matters, use 0900-8844. If you are a victim of crime, report it to the police as soon as possible.

6. Local Considerations

• Language: While many emergency personnel speak English, knowing basic Dutch phrases can be helpful.
• Cultural Sensitivity:
  • The Dutch value direct communication. Be clear and concise when explaining your situation.
• Emergency Preparedness:
  • Familiarize yourself with the nearest hospitals and police stations. Keep emergency contact numbers handy.

Conclusion

Rotterdam has a well-structured emergency service system that is accessible and efficient. Understanding how to navigate these services can significantly enhance your safety and security while in the city. Always remember to stay calm during emergencies and provide as much information as possible to the responders.