The Hague

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Emergency Services

Sections

Emergency Contact Numbers

In The Hague, as in the rest of the Netherlands, the emergency contact number for police, fire, and medical emergencies is 112. This number is free to call from any phone, including mobile phones.

Categories of Emergency Services

  1. Police (Politie)

    • Contact Number: 112 for emergencies; 0900-8844 for non-emergencies.
    • Services Provided: Crime reporting, public safety, traffic incidents, and assistance in emergencies.
    • Procedure: If you witness a crime or are in danger, call 112. Provide your location, the nature of the emergency, and any other relevant details.

  2. Fire Department (Brandweer)

    • Contact Number: 112 for emergencies.
    • Services Provided: Fire suppression, rescue operations, and fire safety education.
    • Procedure: In case of a fire or smoke, evacuate the area and call 112. Provide details about the location and nature of the fire.

  3. Medical Emergency Services (Ambulance)

    • Contact Number: 112 for emergencies.
    • Services Provided: Emergency medical assistance, transportation to hospitals.
    • Procedure: If someone is seriously ill or injured, call 112. Describe the situation clearly, including the patient's condition and location.

  4. Poison Control (Nederlands Vergiftigingen Informatie Centrum)

    • Contact Number: 030-2748888 (for non-emergencies).
    • Services Provided: Information and assistance in cases of poisoning.
    • Procedure: If you suspect poisoning, call the poison control center for advice.

Costs

  • Emergency Services: Calling 112 is free of charge. However, if you require ambulance transport, there may be costs associated with the service, which can vary based on your health insurance coverage. It’s advisable to check with your health insurance provider regarding coverage for ambulance services.
  • Police and Fire Services: Generally, there are no direct costs for police and fire services in emergencies.

Procedures to Follow in Case of an Emergency

  1. Stay Calm: Try to remain as calm as possible to communicate effectively.
  2. Call 112: Use your mobile or a landline to call the emergency number.
  3. Provide Information: Clearly state your location, the nature of the emergency, and any other relevant details (e.g., number of people involved, injuries).
  4. Follow Instructions: Listen carefully to the operator and follow any instructions given.
  5. Stay on the Line: Keep the line open until the operator tells you to hang up.

Local Considerations and Cultural Aspects

  • Language: While many emergency operators speak English, it can be helpful to know some basic Dutch phrases or have someone who speaks Dutch assist you if needed.
  • Cultural Sensitivity: The Dutch value directness and clarity. When reporting an emergency, be straightforward and concise in your communication.
  • Emergency Services Awareness: Familiarize yourself with the locations of local hospitals and police stations. The Hague has several hospitals, including HMC Westeinde and HMC Bronovo.
  • Community Support: The Hague has a strong community network. In non-emergency situations, local community centers and expat groups can provide support and guidance.

Conclusion

Understanding how to access emergency services in The Hague is crucial for your safety and well-being. Familiarize yourself with the contact numbers, procedures, and local nuances to ensure you can respond effectively in an emergency. Always prioritize your safety and the safety of others, and don’t hesitate to reach out for help when needed.