Auckland

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Emergency Accommodation

Resources and services available for those who require urgent or transitional housing in Auckland.

Sections

1. Overview of Emergency Accommodation in Auckland

Emergency accommodation is typically short-term housing provided by government agencies, non-profit organizations, and community groups. It is intended to help people in urgent need of shelter while they work toward more stable, long-term housing solutions.

2. Key Providers of Emergency Accommodation in Auckland

a. Ministry of Social Development (MSD) / Work and Income

  • Services Offered: The New Zealand government, through Work and Income (a branch of MSD), provides emergency housing assistance for individuals and families in crisis. This includes funding for temporary accommodation in motels, hostels, or other facilities.
  • Locations: Work and Income offices are located throughout Auckland. Key offices include:
    • Auckland Central Service Centre: 450 Queen Street, Auckland CBD
    • Manukau Service Centre: 6 Osterley Way, Manukau
    • Henderson Service Centre: 36 Sel Peacock Drive, Henderson
  • Costs: Emergency housing costs are typically covered by the government, but you may need to contribute a portion of your income (if applicable). This is assessed on a case-by-case basis.
  • How to Access:
    1. Contact Work and Income by calling 0800 559 009 or visiting a local office.
    2. Explain your situation and request emergency housing assistance.
    3. Provide necessary documentation (e.g., ID, proof of income, and details of your housing crisis).
  • Eligibility: You must be a New Zealand citizen, permanent resident, or hold a valid visa. You also need to demonstrate an urgent need for housing.

b. Auckland City Mission

  • Services Offered: The Auckland City Mission provides emergency housing, food, and support services for individuals and families in need. They also offer transitional housing programs to help people move toward long-term stability.
  • Location: 23 Union Street, Auckland CBD
  • Costs: Services are often free or low-cost, depending on your financial situation.
  • How to Access:
    1. Visit the Auckland City Mission in person or call 09 303 9200.
    2. Speak with a caseworker who will assess your needs and connect you with available resources.
  • Eligibility: Open to anyone in need, regardless of immigration status.

c. Salvation Army

  • Services Offered: The Salvation Army provides emergency housing, food parcels, and support services. They also run transitional housing programs.
  • Locations:
    • Auckland Central: 18 Allright Place, Mount Wellington
    • West Auckland: 7 View Road, Henderson
    • South Auckland: 16 Bakerfield Place, Manukau
  • Costs: Costs vary but are often subsidized or free for those in financial hardship.
  • How to Access:
    1. Contact the Salvation Army by calling 0800 53 00 00 or visiting a local branch.
    2. Request emergency housing assistance and provide details about your situation.
  • Eligibility: Open to anyone in need, with priority given to those in urgent situations.

d. Monte Cecilia Housing Trust

  • Services Offered: Monte Cecilia specializes in emergency and transitional housing for families. They also provide advocacy and support services to help families secure long-term housing.
  • Location: 30 Windrush Close, Mangere, Auckland
  • Costs: Costs are income-based and often subsidized.
  • How to Access:
    1. Call Monte Cecilia at 09 275 6661 or visit their office.
    2. Speak with a caseworker to determine your eligibility and housing options.
  • Eligibility: Primarily for families with children who are experiencing homelessness or housing insecurity.

e. Womenโ€™s Refuge

  • Services Offered: Womenโ€™s Refuge provides safe emergency accommodation for women and children escaping domestic violence. They also offer counseling and support services.
  • Location: Multiple safe houses across Auckland (locations are confidential for safety reasons).
  • Costs: Free for those in need.
  • How to Access:
    1. Call the 24/7 crisis line at 0800 733 843.
    2. Speak with a support worker who will arrange safe accommodation and other services.
  • Eligibility: Women and children experiencing domestic violence.

3. Costs and Financial Assistance

  • Government Assistance: If you qualify for emergency housing through Work and Income, the government will cover most or all of the costs. You may need to contribute a portion of your income if you are earning.
  • Charitable Organizations: Many non-profits and community groups provide free or low-cost emergency accommodation. Donations and government funding often subsidize these services.
  • Private Options: If you do not qualify for government or charitable assistance, you may need to pay for temporary accommodation in motels or hostels. Costs can range from NZD 80โ€“150 per night for a basic motel room.

4. Procedures for Accessing Emergency Accommodation

  1. Assess Your Situation: Determine whether you need immediate shelter or can wait for a few days. If you are in immediate danger (e.g., domestic violence), call 111 for emergency services.
  2. Contact Providers: Reach out to Work and Income, Auckland City Mission, or other organizations listed above. Be prepared to explain your situation and provide documentation.
  3. Follow Up: Stay in touch with the organization to ensure your application is processed quickly. Emergency housing is in high demand, so persistence is key.
  4. Explore Long-Term Options: While in emergency accommodation, work with caseworkers to find more permanent housing solutions.

5. Cultural and Local Considerations

  • High Demand: Auckland has a housing shortage, and emergency accommodation is often in high demand. Be prepared for potential delays and limited availability.
  • Respect for Privacy: Many emergency housing providers prioritize privacy and confidentiality, especially for vulnerable groups like women and children.
  • Community Support: Auckland has a strong sense of community, and many organizations rely on volunteers and donations. Be respectful and grateful for the assistance you receive.
  • Cultural Sensitivity: Auckland is a multicultural city, and many organizations are experienced in working with people from diverse backgrounds. Donโ€™t hesitate to ask for culturally appropriate support if needed.

6. Additional Resources

  • Citizens Advice Bureau (CAB): CAB can provide free advice and connect you with local services. Visit their website at www.cab.org.nz or call 0800 367 222.
  • Housing New Zealand (Kฤinga Ora): For long-term public housing options, contact Kฤinga Ora at 0800 801 601.
  • Auckland Council: The council can provide information on local shelters and support services. Visit www.aucklandcouncil.govt.nz.

7. Final Tips

  • Act quickly if you need emergency accommodation, as availability can change rapidly.
  • Keep important documents (e.g., ID, visa, proof of income) ready to speed up the application process.
  • Be open to working with caseworkers and support services to find long-term solutions.

By following this guide, you should be able to navigate the emergency accommodation system in Auckland and access the support you need.