Auckland

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Emergency Contacts

Key emergency communication resources such as phone numbers for police, fire, and medical assistance.

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Emergency Services in Auckland, New Zealand

New Zealand has a well-organized and efficient emergency response system. In Auckland, as in the rest of the country, emergency services include Police, Fire and Rescue, and Ambulance. These services are accessible through a single emergency number.

1. Emergency Contact Number: 111

The universal emergency number in New Zealand is 111. This number connects you to all major emergency services:

  • Police: For crimes, threats to safety, or situations requiring law enforcement.
  • Fire and Rescue: For fires, hazardous material incidents, or other fire-related emergencies.
  • Ambulance: For medical emergencies requiring immediate attention.

How to Call:

  • Dial 111 from any phone (landline, mobile, or payphone).
  • The call is free of charge.
  • You will be connected to an operator who will ask which service you need (Police, Fire, or Ambulance).
  • Speak clearly and provide the following:
    • Your location (address or landmarks).
    • The nature of the emergency.
    • Your phone number (in case they need to call you back).

Language Support:

  • If English is not your first language, interpreters are available. Let the operator know your preferred language.

2. Non-Emergency Contacts

For situations that are not life-threatening but still require assistance, Auckland has specific non-emergency numbers:

Police Non-Emergency: 105

  • Use this number for non-urgent police matters, such as reporting theft, property damage, or lost items.
  • You can also report incidents online at police.govt.nz/105.

Health Advice: Healthline - 0800 611 116

  • For non-urgent medical advice, call Healthline, a free 24/7 service staffed by registered nurses.
  • This is ideal for minor illnesses, injuries, or general health concerns.

Fire Safety Advice: 0800 693 473

  • For fire safety advice or to report fire hazards, contact Fire and Emergency New Zealand.

Poison Control: 0800 764 766 (0800 POISON)

  • For advice on poisoning or chemical exposure, call the National Poisons Centre.

Mental Health Crisis: 1737

  • If you or someone you know is experiencing a mental health crisis, call or text 1737 to speak with a trained counselor. This service is free and available 24/7.

3. Costs Associated with Emergency Services

  • Police and Fire Services: Free of charge.
  • Ambulance Services:
    • Emergency ambulance services are not entirely free in New Zealand. In Auckland, St John Ambulance provides these services, and there is a cost of NZD $98 for emergency callouts.
    • If you have health insurance, check if ambulance costs are covered.
    • For frequent users, St John offers an Ambulance Membership for NZD $55 per year (individual) or NZD $75 per year (family), which covers unlimited emergency callouts.

4. Important Procedures to Follow in an Emergency

  1. Stay Calm: Take a deep breath and focus on the situation.
  2. Call 111 Immediately: Do not delay if the situation is life-threatening.
  3. Provide Clear Information:
    • State the type of emergency (e.g., fire, medical, crime).
    • Give your exact location, including street name, number, and nearby landmarks.
    • Answer all questions from the operator.
  4. Follow Instructions: The operator may provide instructions to keep you safe or assist the person in need until help arrives.
  5. Stay on the Line: Do not hang up until the operator tells you to.

5. Advice and Considerations Specific to Auckland

  • Mobile Coverage: Auckland has good mobile network coverage, but in remote areas (e.g., the Waitฤkere Ranges or Hauraki Gulf islands), reception may be limited. If youโ€™re in a remote area, consider carrying a personal locator beacon (PLB) for emergencies.
  • Natural Disasters: Auckland is located on a volcanic field and is prone to earthquakes, tsunamis, and severe weather events. Familiarize yourself with local emergency preparedness guidelines:
  • Road Accidents: If youโ€™re involved in a car accident, call 111 if there are injuries or hazards. For minor accidents, exchange details with the other driver and report the incident to the police if necessary.
  • Cultural Sensitivity: New Zealanders value politeness and respect. When interacting with emergency personnel, remain calm and cooperative.

6. Emergency Preparedness Tips

  • Save Key Numbers: Program emergency and non-emergency numbers into your phone.
  • Know Your Location: Always be aware of your address or surroundings, especially when visiting new places.
  • First Aid Kit: Keep a basic first aid kit at home or in your car.
  • Emergency Kit: Prepare an emergency kit with essentials like water, food, a flashlight, and a radio in case of natural disasters.

Summary of Key Contacts

| Service | Number | Notes | |-----------------------------|----------------|-----------------------------------------| | Emergency (Police, Fire, Ambulance) | 111 | Free, 24/7 | | Police Non-Emergency | 105 | For non-urgent police matters | | Healthline | 0800 611 116 | Free medical advice | | Fire Safety Advice | 0800 693 473 | Non-emergency fire-related inquiries | | Poison Control | 0800 764 766 | Free advice on poisoning | | Mental Health Crisis | 1737 | Free, 24/7 support |

By familiarizing yourself with these emergency contacts and procedures, youโ€™ll be well-prepared to handle any situation during your time in Auckland. Stay safe!