Christchurch

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Emergency Communication

Key information about contacting emergency services and hotlines in Christchurch.

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Emergency Communication in Christchurch, New Zealand

Christchurch, like the rest of New Zealand, has a well-organized and efficient emergency response system. Whether you are a visitor or an immigrant, it is essential to understand how to access emergency services, what to expect, and how to navigate the system effectively. Below is a detailed guide to emergency communication in Christchurch.

1. How to Contact Emergency Services

In New Zealand, including Christchurch, the universal emergency number is 111. This number connects you to the following emergency services:

  • Police (for crimes, safety concerns, or immediate threats)
  • Fire and Emergency New Zealand (for fires, rescues, or hazardous material incidents)
  • Ambulance Services (for medical emergencies)

Steps to Contact Emergency Services:

  1. Dial 111 from any phone (landline, mobile, or payphone). The call is free of charge.
  2. When prompted, state the service you need: "Police," "Fire," or "Ambulance."
  3. Provide your location clearly and accurately. If you are unsure of your exact address, describe nearby landmarks or street names.
  4. Answer the operatorโ€™s questions calmly and follow their instructions.

Important Notes:

  • If you do not speak English fluently, interpreters are available. Inform the operator of your language, and they will connect you to a translator.
  • If you are hearing or speech impaired, you can use the 111 TXT service (see below for details).

2. Types of Emergency Services Available

Police

  • For crimes in progress, threats to safety, or suspicious activities.
  • Non-emergency police assistance (e.g., reporting theft or lost property) can be accessed by calling 105 or visiting a local police station.

Fire and Emergency New Zealand

  • For fires, vehicle accidents, chemical spills, or rescue situations.
  • Fire services also provide community education on fire safety and disaster preparedness.

Ambulance Services

  • For life-threatening medical emergencies such as heart attacks, severe injuries, or unconsciousness.
  • St John Ambulance is the primary provider in Christchurch.

Civil Defence and Emergency Management

  • In large-scale emergencies (e.g., earthquakes, floods), Civil Defence coordinates disaster response and provides updates via radio, social media, and official websites.

3. Costs Associated with Emergency Services

  • Police and Fire Services: Free of charge.
  • Ambulance Services:
    • Emergency ambulance services are not free in New Zealand.
    • As of 2023, the cost for an emergency ambulance call-out is approximately NZD $98 for New Zealand residents and visitors alike.
    • If you have travel insurance or health insurance, check whether ambulance costs are covered.
    • For non-emergency medical transport, higher fees may apply.

4. Local Procedures and Cultural Considerations

Emergency Preparedness

  • Christchurch is located in a seismically active region, so earthquake preparedness is crucial. Familiarize yourself with the "Drop, Cover, and Hold" technique and know the location of Civil Defence shelters in your area.
  • Keep a basic emergency kit with water, food, a flashlight, and a first-aid kit.

111 TXT Service

  • If you are hearing or speech impaired, you can register for the 111 TXT service before an emergency occurs. This allows you to text emergency services instead of calling.
  • Registration is free and can be done online at www.police.govt.nz/111-txt.

Cultural Sensitivity

  • New Zealand emergency responders are professional and culturally aware. They are trained to assist people from diverse backgrounds.
  • If you are unsure about how to interact with emergency personnel, remain calm, polite, and cooperative. They will guide you through the process.

Emergency Alerts

  • New Zealand has an Emergency Mobile Alert system that sends notifications to mobile phones in the event of a natural disaster or other large-scale emergencies. Ensure your phone is capable of receiving these alerts and is set to receive notifications.

5. Tips for Visitors and Immigrants

  1. Save Key Numbers:

    • Save 111 for emergencies and 105 for non-urgent police matters in your phone.
    • If you are staying in Christchurch long-term, also save the contact details of your local embassy or consulate.

  2. Know Your Location:

    • Always be aware of your surroundings and know the address of your accommodation or workplace. This is crucial for providing accurate information during an emergency.

  3. Travel Insurance:

    • Ensure you have comprehensive travel insurance that covers medical emergencies, including ambulance costs.

  4. Language Assistance:

    • If English is not your first language, learn basic emergency phrases or carry a card with translations. Alternatively, rely on the interpreter services provided by emergency operators.

  5. Stay Informed:

    • Follow local news and weather updates, especially during severe weather events or natural disasters. Radio New Zealand (RNZ) and local stations are reliable sources.

  6. First Aid Knowledge:

    • Consider taking a basic first aid course, especially if you plan to stay in Christchurch long-term. St John offers first aid training courses.

6. Additional Resources

By understanding and preparing for emergency communication in Christchurch, you can ensure your safety and the safety of those around you. Whether you are a visitor or a new resident, being informed and proactive is key to navigating emergencies effectively.