Dunedin

1. Rates (Property Taxes)

Rates are a key source of funding for local government services in Dunedin, including infrastructure, public facilities, and community programs.

Key Services:

• Rates Assessment and Payment: Property owners are required to pay rates, which are calculated based on the property’s value and the services provided in the area.
• Rates Rebates: Low-income households may qualify for a rebate under the national Rates Rebate Scheme.

Costs:

• Rates vary depending on the property’s location, size, and value. The DCC website provides a Rates Calculator to estimate costs.
• Late payment penalties may apply if rates are not paid by the due date.

Procedures:

1. Assessment: Property owners receive a rates invoice quarterly.
2. Payment Options:
   • Online via the DCC website.
   • In-person at the Dunedin City Council Customer Service Centre.
   • By direct debit, internet banking, or credit card.
3. Rates Rebates:
   • Apply online or in person at the DCC Customer Service Centre.
   • Provide proof of income and rates notice.

Site-Specific Information:

• DCC Customer Service Centre: Located at 50 The Octagon, Dunedin. Open Monday to Friday, 8:30 AM to 5:00 PM.

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2. Water and Wastewater Services

The DCC manages water supply, wastewater, and stormwater systems for the city.

Key Services:

• Water Billing: Residential and commercial properties are charged for water usage.
• Connection and Disconnection: Services for new or existing properties.
• Leak Repairs and Maintenance: Assistance with water infrastructure issues.

Costs:

• Water charges are based on metered usage for commercial properties, while residential properties typically pay through rates.
• Connection fees vary depending on the property and scope of work.

Procedures:

1. Billing: Water charges are included in rates for most residential properties.
2. Connection/Disconnection:
   • Submit an application form via the DCC website or in person.
   • Pay the applicable connection fee.
3. Reporting Issues:
   • Call the DCC on 03 477 4000 for urgent repairs.
   • Use the online reporting tool for non-urgent issues.

Site-Specific Information:

• Customer Service Centre: Same as above.
• Online Portal: Visit the DCC website for forms and payment options.

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3. Parking and Transport Services

The DCC oversees parking management and public transport infrastructure in Dunedin.

Key Services:

• Parking Permits: For residents, businesses, and mobility cardholders.
• Parking Fines: Payment and dispute resolution.
• Public Transport Subsidies: Coordination with the Otago Regional Council for bus services.

Costs:

• Parking permits: Fees vary by zone and type of permit.
• Parking fines: Range from NZD 12 to NZD 57, depending on the violation.

Procedures:

1. Parking Permits:
   • Apply online or in person at the DCC Customer Service Centre.
   • Provide proof of residence or business location.
2. Fines:
   • Pay online, by phone, or in person.
   • Dispute fines by submitting a written appeal to the DCC.
3. Public Transport:
   • Use the Bee Card for discounted bus fares. Cards can be topped up online or at designated locations.

Site-Specific Information:

• Parking Services Office: Located at 50 The Octagon, Dunedin.
• Bee Card Top-Up Locations: Available at the Dunedin Public Library and selected retailers.

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4. Building and Resource Consents

The DCC manages building permits and resource consents for construction and land use.

Key Services:

• Building Consents: Required for most construction projects.
• Resource Consents: Needed for activities that may impact the environment or community.

Costs:

• Fees depend on the scope and complexity of the project. A detailed fee schedule is available on the DCC website.
• Additional charges may apply for inspections or amendments.

Procedures:

1. Application:
   • Submit applications online via the DCC eServices Portal or in person.
   • Include detailed plans and supporting documents.
2. Processing:
   • The DCC reviews applications and may request additional information.
   • Approval timelines vary based on the project’s complexity.
3. Inspections:
   • Book inspections through the DCC once construction begins.

Site-Specific Information:

• Building Services Office: Located at 50 The Octagon, Dunedin.

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5. Waste Management and Recycling

The DCC provides kerbside collection services for rubbish, recycling, and green waste.

Key Services:

• Kerbside Collection: Weekly or fortnightly collection of rubbish and recycling.
• Transfer Stations: Facilities for disposing of larger items or hazardous waste.

Costs:

• Rubbish bags: NZD 3.50 per bag (available at supermarkets and convenience stores).
• Recycling: Included in rates.
• Transfer station fees: Vary by item type and weight.

Procedures:

1. Kerbside Collection:
   • Place rubbish and recycling bins at the kerb by 7:00 AM on collection day.
   • Check the DCC website for the collection schedule.
2. Transfer Stations:
   • Visit the Green Island Landfill and Transfer Station for larger disposals.
   • Pay fees on-site based on the type and volume of waste.

Site-Specific Information:

• Green Island Landfill: Located at 50 Brighton Road, Green Island, Dunedin.

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6. Community Grants and Funding

The DCC offers financial support for community projects, events, and initiatives.

Key Services:

• Community Grants: Funding for non-profit organizations and community groups.
• Creative Communities Scheme: Support for local arts and cultural projects.

Costs:

• No application fees, but funding is competitive and subject to availability.

Procedures:

1. Application:
   • Submit an application form online or in person.
   • Provide a detailed project plan and budget.
2. Approval:
   • Applications are reviewed by a committee, and decisions are communicated within a few weeks.

Site-Specific Information:

• Community Development Office: Located at 50 The Octagon, Dunedin.

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Additional Resources:

• Dunedin City Council Website: www.dunedin.govt.nz
• Contact Centre: Call 03 477 4000 for general inquiries.
• Dunedin Public Library: Offers free internet access to explore DCC services online.

By understanding these services and their associated costs and procedures, residents and visitors can effectively navigate Dunedin’s local government systems. Let me know if you need further assistance!