Tauranga

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Community Support

Resources and organizations that provide support in times of crisis for newcomers and residents.

Sections

1. Emergency Services in Tauranga

New Zealand has a well-organized emergency response system. In Tauranga, you can access the following services:

Police, Fire, and Ambulance

  • Emergency Number: Dial 111 for immediate assistance in life-threatening situations.
  • Non-Emergency Police Assistance: Dial 105 for non-urgent matters such as reporting theft or property damage.
  • Cost: Free to call and access these services.
  • Process: When calling 111, you will be asked which service you need (Police, Fire, or Ambulance). Provide clear details about your location and the nature of the emergency.

Local Police Stations

  • Tauranga Central Police Station: Located at 11 Monmouth Street, Tauranga.
  • Hours: Open 24/7 for emergencies; non-urgent inquiries are best handled during business hours.
  • Cultural Consideration: Police in New Zealand are approachable and community-focused. Do not hesitate to contact them for help or advice.

2. Community Support Services

Tauranga has several organizations and community groups that provide safety, security, and support services for residents and newcomers.

Citizens Advice Bureau (CAB) Tauranga

  • Services: Free advice and information on a wide range of topics, including legal rights, housing, employment, and safety concerns.
  • Location: 38 Hamilton Street, Tauranga.
  • Contact: Phone 07 578 1592 or visit their website at www.cab.org.nz.
  • Cost: Free.
  • Process: Walk in or call for assistance. They can also connect you with other local support services.
  • Cultural Consideration: CAB is a trusted resource for immigrants and locals alike. Staff are friendly and trained to assist people from diverse backgrounds.

Bay of Plenty Migrant Centre

  • Services: Support for migrants, including settlement advice, cultural orientation, and referrals to safety and legal services.
  • Location: 148 Durham Street, Tauranga.
  • Contact: Phone 07 571 6419 or email [email protected].
  • Cost: Free or low-cost services.
  • Process: Contact them to book an appointment or attend one of their workshops or events.
  • Cultural Consideration: The centre is a hub for migrants and offers a welcoming environment to help you integrate into the community.

Shakti Ethnic Women’s Support Group

  • Services: Support for women from ethnic communities facing domestic violence or abuse. They provide counseling, legal advice, and safe housing.
  • Contact: Phone 0800 742 584 (24/7 helpline).
  • Cost: Free.
  • Process: Call their helpline for immediate assistance or to discuss your situation confidentially.
  • Cultural Consideration: Shakti is culturally sensitive and understands the unique challenges faced by women from diverse ethnic backgrounds.

3. Health and Mental Health Support

Safety and security also include access to health and mental health services. Tauranga has several resources to ensure your well-being.

Tauranga Hospital

  • Services: Emergency medical care, general health services, and mental health support.
  • Location: 829 Cameron Road, Tauranga.
  • Contact: Phone 07 579 8000.
  • Cost: Emergency care is free for New Zealand residents and citizens. Visitors may incur costs unless covered by travel insurance.
  • Process: For emergencies, go directly to the Emergency Department. For non-urgent care, book an appointment with a general practitioner (GP).

Mental Health Crisis Line

  • Contact: Phone 0800 800 508 (24/7).
  • Cost: Free.
  • Process: Call the helpline for immediate support if you or someone you know is experiencing a mental health crisis.

Local GPs and Clinics

  • Tauranga has numerous general practitioners (GPs) and medical clinics. You can register with a GP for ongoing health care.
  • Cost: Fees vary but typically range from NZD $19–$60 per visit for residents. Visitors may pay higher fees.
  • Process: Search for a GP near your location and call to register or book an appointment.

4. Housing and Homelessness Support

If you face housing insecurity, there are organizations in Tauranga that can help.

The Salvation Army Tauranga

  • Services: Emergency housing, food assistance, and support for individuals and families in need.
  • Location: 51 Fifth Avenue, Tauranga.
  • Contact: Phone 07 578 4264.
  • Cost: Free or low-cost services.
  • Process: Contact them directly to discuss your situation and access support.

Tauranga Moana Night Shelter

  • Services: Temporary accommodation and support for homeless men.
  • Location: 14 Elizabeth Street, Tauranga.
  • Contact: Phone 07 578 8096.
  • Cost: Low-cost accommodation.
  • Process: Call or visit to inquire about availability and requirements.

5. Legal and Advocacy Support

If you need legal assistance or advocacy, Tauranga has resources to help you navigate the system.

Community Law Bay of Plenty

  • Services: Free legal advice and assistance for low-income individuals.
  • Location: 63 Willow Street, Tauranga.
  • Contact: Phone 07 571 6812 or visit www.communitylaw.org.nz.
  • Cost: Free.
  • Process: Call to book an appointment or attend a drop-in session.
  • Cultural Consideration: Lawyers are trained to work with people from diverse cultural backgrounds.

Victim Support

  • Services: Emotional and practical support for victims of crime and trauma.
  • Contact: Phone 0800 842 846 (24/7 helpline).
  • Cost: Free.
  • Process: Call their helpline for immediate support or to arrange ongoing assistance.

6. Cultural Considerations

  • Māori Culture: Tauranga is part of the Bay of Plenty region, which has a rich Māori heritage. Respect for Māori customs and traditions (tikanga) is important. For example, when visiting marae (Māori meeting grounds), follow local protocols and ask for guidance if unsure.
  • Community Spirit: New Zealanders (Kiwis) are generally friendly and helpful. Don’t hesitate to ask for assistance if you’re lost or need help.
  • Language: English is the primary language, but you may also encounter te reo Māori (the Māori language). Learning a few basic Māori phrases can be appreciated.

7. Practical Tips for Staying Safe

  • Emergency Preparedness: Tauranga is in a seismically active region. Familiarize yourself with earthquake safety measures and tsunami evacuation routes.
  • Personal Safety: Tauranga is generally safe, but take standard precautions such as locking your doors and not leaving valuables in your car.
  • Road Safety: If driving, remember that New Zealanders drive on the left side of the road. Be cautious on rural roads and watch for cyclists and pedestrians.

By utilizing these resources and understanding local practices, you can ensure a safe and secure experience in Tauranga. If you have specific concerns or need further assistance, feel free to ask!