Tauranga

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Emergency Numbers

Essential emergency contact numbers for police, fire, ambulance, and other critical services in Tauranga.

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Emergency Numbers in Tauranga, New Zealand

New Zealand has a centralized emergency response system, and Tauranga, as part of the country, follows the same structure. The primary emergency number is 111, which connects you to all major emergency services.

1. Emergency Number: 111

  • What it Covers:

    • Police: For crimes in progress, threats to personal safety, or any situation requiring immediate police intervention.
    • Fire and Emergency New Zealand: For fires, hazardous material incidents, or rescue situations.
    • Ambulance: For medical emergencies requiring immediate attention, such as accidents, heart attacks, or severe injuries.
    • Maritime Rescue: For emergencies at sea, such as capsized boats or people in distress in the water.

  • Cost:

    • Dialing 111 is free from any phone, including mobile phones, landlines, and payphones.

  • How to Use It:

    1. Dial 111.
    2. An operator will answer and ask, "What service do you require?" (Police, Fire, Ambulance, or Maritime Rescue).
    3. Clearly state the service you need.
    4. Provide your location and a brief description of the emergency.
    5. Follow the operator’s instructions and stay on the line until help arrives or you are told to hang up.

  • Local Considerations:

    • If you are unsure which service to request, explain the situation to the operator, and they will guide you.
    • English is the primary language used, but interpreters are available for non-English speakers.
    • If you are deaf, hard of hearing, or speech-impaired, you can use the 111 TXT service (registration required in advance at www.police.govt.nz/111-txt).

2. Non-Urgent Police Assistance: 105

  • What it Covers:

    • Reporting non-urgent crimes, such as theft, property damage, or lost property.
    • Providing information about previously reported incidents.
    • General inquiries about police services.

  • Cost: Free to call.

  • How to Use It:

    • Dial 105 from any phone.
    • Alternatively, you can report non-urgent matters online at www.police.govt.nz/105.

  • Local Considerations:

    • Use this number for situations that do not require immediate police presence.
    • If you are unsure whether your situation is urgent, err on the side of caution and call 111.

3. Healthline: 0800 611 116

  • What it Covers:

    • Non-emergency medical advice.
    • Guidance on whether you need to see a doctor or visit a hospital.
    • Information about local health services.

  • Cost: Free to call.

  • How to Use It:

    • Dial 0800 611 116 from any phone.
    • Speak to a registered nurse who will assess your situation and provide advice.

  • Local Considerations:

    • This service is available 24/7.
    • It is ideal for minor illnesses or injuries, or if you are unsure whether to seek medical attention.

4. Poisons Centre: 0800 764 766 (0800 POISON)

  • What it Covers:

    • Advice on poisoning, chemical exposure, or overdoses.
    • Information on how to manage exposure to toxic substances.

  • Cost: Free to call.

  • How to Use It:

    • Dial 0800 764 766.
    • Provide details about the substance involved and the affected person’s condition.

  • Local Considerations:

    • Keep this number handy if you have children or work with hazardous materials.
    • The service is available 24/7.

5. Civil Defence Emergency Information

  • What it Covers:

    • Updates and instructions during natural disasters, such as earthquakes, tsunamis, or severe weather events.
    • Information on evacuation procedures and emergency shelters.

  • How to Access:

    • Visit the Bay of Plenty Civil Defence website: www.bopcivildefence.govt.nz.
    • Follow local radio stations (e.g., 1XX 90.5FM or Newstalk ZB) for real-time updates.
    • Download the Emergency Mobile Alert app for notifications.

  • Local Considerations:

    • Tauranga is located in a seismically active region and is vulnerable to tsunamis. Familiarize yourself with evacuation routes and safe zones.
    • In case of a natural disaster, listen to official instructions and avoid unnecessary travel.

6. Mental Health Crisis: 1737

  • What it Covers:

    • Free support for anyone experiencing mental health distress or needing to talk to a counselor.
    • Available for individuals feeling anxious, depressed, or overwhelmed.

  • Cost: Free to call or text.

  • How to Use It:

    • Dial or text 1737.
    • Speak to a trained counselor who will provide support and guidance.

  • Local Considerations:

    • This service is confidential and available 24/7.
    • It is suitable for both residents and visitors.

Additional Tips for Using Emergency Services in Tauranga

  1. Mobile Phone Coverage:

    • Mobile coverage is generally reliable in Tauranga, but some rural or remote areas may have limited reception. If you cannot connect, try moving to higher ground or an open area.

  2. Emergency Preparedness:

    • Keep a list of emergency numbers saved in your phone and written down in case your phone battery dies.
    • Familiarize yourself with local evacuation routes, especially if you are staying near the coast.

  3. Cultural Considerations:

    • New Zealanders are generally calm and composed in emergencies. Try to remain calm and provide clear, concise information when calling for help.
    • Emergency responders are highly trained and will prioritize life-threatening situations.

  4. Tourist Assistance:

    • If you are a visitor and need help but it is not an emergency, contact the i-SITE Visitor Information Centre in Tauranga for guidance. They can assist with local information and resources.

  5. Emergency Apps:

    • Download the NZ Red Cross Hazard App for alerts and advice on natural disasters.
    • Use the What3Words app to provide precise location information to emergency services if you are in an unfamiliar area.

By keeping this information in mind, you can ensure that you are well-prepared to handle any emergencies during your time in Tauranga, New Zealand. Stay safe!