Tauranga

🚨

Emergency Services

Information on contacting police, fire, and ambulance services in Tauranga.

Sections

1. Emergency Numbers in Tauranga

New Zealand has a centralized emergency number for all critical services:

  • 111: This is the number to call for Fire, Police, and Ambulance services in any emergency.

When you call 111, an operator will ask which service you need and your location. If you are unsure, explain the situation, and they will direct your call to the appropriate service.

2. Fire Services

Overview

  • The Fire and Emergency New Zealand (FENZ) is responsible for fire-related emergencies in Tauranga. They handle not only fires but also motor vehicle accidents, hazardous material incidents, and natural disaster responses.
  • Tauranga has several fire stations strategically located to ensure quick response times.

How to Access Fire Services

  • Dial 111 and request "Fire" if you are reporting a fire or related emergency.
  • Provide clear details about the location and nature of the emergency.

Costs

  • Fire services are generally free of charge for emergencies. However:
    • If the fire service is called out for non-emergency situations (e.g., false alarms or non-essential assistance), there may be a charge.
    • Businesses may incur costs for fire safety inspections or false alarms triggered by faulty systems.

Local Considerations

  • Tauranga is prone to dry conditions during summer, increasing the risk of wildfires. Always adhere to fire bans and restrictions during high-risk periods.
  • If you live in or visit rural areas, ensure you know the nearest fire station and have an emergency plan in place.

3. Police Services

Overview

  • The New Zealand Police are responsible for maintaining law and order, preventing crime, and ensuring public safety.
  • Tauranga has a central police station located at 11 Monmouth Street, with additional stations in nearby suburbs.

How to Access Police Services

  • For emergencies (e.g., crimes in progress, immediate danger), dial 111 and request "Police."
  • For non-urgent matters (e.g., reporting a theft or lost property), call the non-emergency number: 105 or visit the local police station.
  • You can also report non-urgent incidents online via the New Zealand Police website.

Costs

  • Police services are free of charge for all residents and visitors, including emergency responses and investigations.

Local Considerations

  • Tauranga is a relatively safe city, but like any urban area, petty crimes such as theft can occur. Always secure your belongings and avoid leaving valuables in parked cars.
  • If you are a victim of crime, the police will provide support and may connect you with victim support services.

4. Medical Services

Overview

  • Medical emergencies in Tauranga are handled by St John Ambulance, which provides ambulance services across New Zealand.
  • Tauranga Hospital, located at 829 Cameron Road, is the main public hospital in the city and offers 24/7 emergency care.

How to Access Medical Services

  • Dial 111 and request "Ambulance" for life-threatening medical emergencies.
  • For non-urgent medical issues, visit a local general practitioner (GP) or an urgent care clinic. Some options include:
    • Accident & Healthcare Tauranga (19 Second Avenue) – open extended hours for urgent care.
    • The Doctors Tauranga (160 Devonport Road).

Costs

  • Ambulance Services:
    • Ambulance callouts are not free in New Zealand. St John Ambulance charges a fee for emergency transport:
      • Approximately NZD $98 for residents.
      • Visitors may be charged higher rates (around NZD $800 or more) if they do not have travel insurance.
    • If you have travel insurance, check whether ambulance services are covered.
  • Hospital Emergency Care:
    • Emergency care at public hospitals is free for New Zealand residents and citizens.
    • Visitors may be charged for hospital services unless they are from a country with a reciprocal healthcare agreement (e.g., the UK or Australia).
  • GP and Urgent Care Clinics:
    • GP visits typically cost NZD $50–$70 for adults without subsidies.
    • Urgent care clinics may charge higher fees, especially after hours.

Local Considerations

  • Always carry identification and any relevant medical information (e.g., allergies, medications) in case of an emergency.
  • Pharmacies are widely available in Tauranga for non-emergency medical needs, and many offer after-hours services.

5. Procedures During Emergencies

  1. Stay Calm: Take a deep breath and assess the situation.
  2. Call 111: Clearly state the service you need (Fire, Police, or Ambulance) and provide your location.
  3. Follow Instructions: The operator will guide you on what to do until help arrives.
  4. Assist First Responders: If safe, provide any additional information or assistance to emergency personnel.

6. Additional Emergency Services

Civil Defence and Natural Disasters

  • Tauranga is located in a seismically active region and is also vulnerable to tsunamis and severe weather events.
  • The Bay of Plenty Civil Defence Emergency Management Group coordinates disaster responses. They provide alerts and updates via:
    • The Emergency Mobile Alert system (automatic notifications to mobile phones).
    • Their website and social media channels.
  • In case of a natural disaster:
    • Follow evacuation orders immediately.
    • Know the location of your nearest Civil Defence Centre (temporary shelters set up during emergencies).

Coastguard Services

  • Tauranga is a coastal city, and the Coastguard New Zealand provides marine rescue services.
  • For emergencies at sea, dial 111 or use marine VHF Channel 16 to contact the Coastguard.

7. Financial and Practical Tips

  • Travel Insurance: If you are a visitor, ensure you have comprehensive travel insurance that covers medical emergencies, ambulance services, and repatriation.
  • Emergency Kit: Keep an emergency kit at home, including water, non-perishable food, a flashlight, a first aid kit, and a portable phone charger.
  • Language: Emergency operators and responders speak English. If you are not fluent, try to learn basic emergency phrases or carry a translation app.

8. Cultural Considerations

  • New Zealanders are generally friendly and helpful. If you are in distress, locals are likely to assist you or call emergency services on your behalf.
  • Respect the instructions of emergency personnelβ€”they are highly trained and experienced.

By understanding how Tauranga’s emergency services operate, you can feel confident and prepared to handle any unexpected situations during your time in this vibrant city.