Global Major Cities Guide

Overview of payment systems, such as transport cards and ticketing options for public transportation in Wellington.

Wellington’s public transport system is operated by Metlink and includes:

Buses: The primary mode of transport, with extensive coverage across the city and suburbs.
Trains: Servicing the wider Wellington region, including the Kapiti Coast, Hutt Valley, and Wairarapa.
Ferries: Operating between Wellington City and Days Bay (Eastbourne) or Matiu/Somes Island.

Metlink offers several ticketing options to suit different travel needs:

What is it? A reusable smart card used for contactless payments on buses and some trains.
Cost:
- The card itself costs NZD $10 (non-refundable).
- You can top up with a minimum of NZD $1 and a maximum of NZD $300.
Discounts: Snapper card users enjoy cheaper fares compared to cash payments.
Where to Use:
- Accepted on most Metlink buses.
- Not currently accepted on trains or ferries (you’ll need paper tickets for these).

What is it? Single-use tickets purchased for one-way trips.
Cost: Varies depending on the number of fare zones traveled. For example:
- 1 zone: NZD $2.50 (adult), NZD $1.50 (child).
- 2 zones: NZD $4.00 (adult), NZD $2.00 (child).
Where to Use: Available for buses, trains, and ferries.

Day Pass: Unlimited travel on Metlink trains and buses for a day.
- Cost: NZD $10 (adult), NZD $5 (child).
Monthly Pass: Ideal for long-term visitors or residents.
- Cost: Varies by zones; inquire at ticket offices for details.

Ferry tickets are purchased separately and are not integrated with Snapper cards or other Metlink passes.
Cost:
- Adult one-way: NZD $9.50–$13.50 (depending on the route).
- Child one-way: NZD $5.50–$7.50.

Where to Buy:
- Snapper kiosks and retailers (e.g., convenience stores, supermarkets).
- Wellington i-SITE Visitor Information Centre.
How to Top Up:
- Online via the Snapper app or website.
- At Snapper kiosks and retailers.
- Onboard buses (cash only, exact change required).

Where to Buy:
- Onboard buses (cash only, exact change required).
- At train stations for train tickets.
- At ferry terminals or onboard ferries.

Where to Buy:
- Train stations.
- Metlink service centers.
- Some retailers.

Boarding: Enter through the front door and either:
- Tap your Snapper card on the reader.
- Pay the driver in cash for a paper ticket (exact change required).
Exiting: Tap your Snapper card again when you exit to ensure the correct fare is deducted.

Buying Tickets: Purchase a paper ticket at the station before boarding.
Onboard: Keep your ticket handy as conductors may check it during the journey.

Plan Your Journey: Use the Metlink website or app to plan your trip, check schedules, and calculate fares. The app also provides real-time updates on bus and train arrivals.
Peak Hours: Public transport can get crowded during peak hours (7:00–9:00 AM and 4:30–6:30 PM). Plan accordingly if you want a more comfortable ride.
Weather: Wellington is known for its windy weather, so dress appropriately, especially if you’re taking the ferry.
Accessibility: Most buses and trains are wheelchair accessible. If you have specific needs, contact Metlink in advance for assistance.
Snapper Card Refunds: Snapper cards are non-refundable, so only load as much money as you think you’ll need during your visit.
Public Holidays: Transport services may operate on a reduced schedule during public holidays. Check the Metlink website for updates.

Metlink Website: www.metlink.org.nz
Customer Service: Call 0800 801 700 for assistance with routes, schedules, or ticketing.
Snapper Card Support: Visit www.snapper.co.nz for card-related inquiries.

By following this guide, you’ll find it easy to navigate Wellington’s public transport system and enjoy your time in the city. Safe travels!