Lisbon

Emergency Services in Lisbon, Portugal

1. Emergency Contact Numbers

• Police: 112 (general emergency number)
• Fire Department: 112 (same as police)
• Medical Services: 112 (same as police)
• Non-Emergency Police: 808 200 520

2. Categories of Emergency Services

A. Police

• Role: Respond to crimes, public disturbances, and emergencies.
• Response Time: Typically within 10-15 minutes for urgent calls.
• Procedure: Call 112 and provide your location, nature of the emergency, and any relevant details.

B. Fire Services

• Role: Respond to fires, rescue operations, and hazardous material incidents.
• Procedure: Call 112 for fire emergencies. Firefighters are trained for various emergencies, including medical assistance.

C. Medical Services

• Role: Emergency medical response and transport to hospitals.
• Procedure: Call 112 for medical emergencies. Paramedics will assess and provide care on-site or transport to the nearest hospital.

3. Costs for Non-Residents

• Police and Fire Services: Generally free of charge for emergency responses.
• Medical Services:
  • Emergency medical care is free for EU citizens with a European Health Insurance Card (EHIC).
  • Non-EU residents may incur costs; typical ambulance transport fees can range from €200 to €500, depending on the service required.
  • Hospital treatment costs vary; it is advisable to have travel insurance.

4. Procedures for Accessing Services

• Calling 112:
  • Clearly state the nature of the emergency.
  • Provide your exact location (street name, landmarks).
  • Stay on the line until instructed to hang up.
• In-Person Assistance:
  • Visit the nearest police station or hospital for non-emergency situations.
  • Hospitals: Major hospitals include Hospital de Santa Maria and Hospital de São José.

5. Local Considerations and Tips

• Language: Emergency operators may speak English, but it’s helpful to know basic Portuguese phrases.
• Documentation: Carry identification and any relevant medical information (e.g., allergies, pre-existing conditions).
• Safety Precautions:
  • Avoid confrontations; call the police for assistance.
  • In case of fire, use stairs instead of elevators and follow emergency exit signs.
• Emergency Drills: Familiarize yourself with emergency exits and procedures in your accommodation.

6. Additional Resources

• Tourist Police: Special units available in tourist areas for assistance.
• Local Hospitals: Research nearby hospitals and their services in advance.

By understanding these emergency services and procedures, you can navigate potential emergencies in Lisbon with greater confidence.