Lisbon

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Postal Services

Sections

Postal Services in Lisbon, Portugal

Types of Services Offered

  1. Mail Delivery: Standard letters, registered mail, and express services.
  2. Package Shipping: Domestic and international parcel services.
  3. International Services: Options for sending mail and packages abroad, including express and economy services.
  4. Additional Services: Insurance for valuable items, tracking services, and postal banking services.

Costs

  • Standard Letter (up to 20g): Approximately €0.70 (domestic), €1.50 (international).
  • Registered Mail: Additional €2.50 on top of standard postage.
  • Parcel Shipping:
    • Domestic (up to 2kg): Starting at €3.50.
    • International (up to 2kg): Starting at €15.00, varies by destination.
  • Express Services: Prices vary based on weight and destination; typically higher than standard rates.

Procedures for Sending Mail or Packages

  1. Prepare Your Item: Ensure it is properly packaged. Use a padded envelope or box for fragile items.
  2. Labeling: Clearly write the recipient's address, including postal code. Include your return address.
  3. Post Office Visit: Take your item to the nearest post office.
  4. Payment: Pay for postage at the counter. Keep the receipt for tracking purposes if applicable.
  5. Drop-off: For smaller items, you can use mailboxes located throughout the city.

Receiving Mail or Packages

  • Home Delivery: Standard mail is delivered to your address. Packages may require a signature.
  • Post Office Pickup: If a package cannot be delivered, a notification will be left, and you can pick it up at the designated post office.
  • Identification: Bring a valid ID and the notification slip when picking up packages.

Operating Hours

  • Post Offices: Generally open Monday to Friday, 9:00 AM to 6:00 PM. Some locations may open on Saturday mornings.
  • Mail Collection: Mailboxes are accessible 24/7, but collection times vary by location.

Locations of Post Offices

  • Main Post Office:
    • Address: Praça dos Restauradores 1, 1250-188 Lisbon
    • Metro: Restauradores (Blue Line)
  • Other Locations: Numerous post offices are scattered throughout the city. Use the CTT (Correios de Portugal) website or app to find the nearest one.

Local Considerations and Tips

  • Language: Most postal staff speak basic English, but knowing some Portuguese phrases can be helpful.
  • Peak Times: Avoid visiting post offices during lunch hours (12:30 PM - 2:00 PM) and the end of the month when many people send bills.
  • Tracking: Use the CTT website to track your mail and packages using the tracking number provided at the time of shipping.
  • Public Holidays: Be aware of public holidays when post offices may be closed, affecting mail delivery times.

Useful Contacts

  • CTT Customer Service: Call 707 26 26 26 for assistance or visit the CTT website for more information.

This guide provides essential information for navigating postal services in Lisbon, ensuring a smooth experience for sending and receiving mail and packages.