Porto

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Emergency Contacts

Sections

Emergency Contacts in Porto, Portugal

1. Emergency Numbers

  • General Emergency Number: 112
    • This number connects you to police, medical, and fire services. It is free of charge.

2. Police

  • Contact: Polícia de Segurança Pública (PSP)
  • Emergency: 112
  • Non-Emergency: +351 22 205 2000
  • Local Police Stations:
    • PSP Station - Rua de Camões: Rua de Camões 1, 4000-144 Porto
    • PSP Station - Rua de Passos Manuel: Rua de Passos Manuel 220, 4000-382 Porto
  • Procedure: For emergencies, call 112. For non-urgent matters, visit a local station or call the non-emergency number.

3. Medical Services

  • Emergency Medical Services: INEM (Instituto Nacional de Emergência Médica)
  • Emergency: 112
  • Hospital:
    • Hospital de São João: Rua Dr. António Bernardino de Almeida, 4200-072 Porto
    • Hospital de Santo António: Largo do Prof. Abel Salazar, 4000-240 Porto
  • Procedure: In a medical emergency, call 112. If you need to visit a hospital, bring your health insurance card or European Health Insurance Card (EHIC) if applicable.

4. Fire Services

  • Contact: Corpo de Bombeiros
  • Emergency: 112
  • Local Fire Station:
    • Bombeiros Voluntários do Porto: Rua de São Lázaro, 4000-000 Porto
  • Procedure: For fire emergencies, call 112. Evacuate the area and wait for assistance.

5. Other Essential Services

  • Gas Leak:
    • Contact: Efacec (Gas Emergency)
    • Phone: +351 800 200 200
  • Electricity Emergency:
    • Contact: EDP
    • Phone: +351 800 506 506
  • Water Supply Issues:
    • Contact: Águas do Porto
    • Phone: +351 22 607 2000

6. Local Considerations

  • Language: While many locals speak English, especially in tourist areas, having basic Portuguese phrases can be helpful.
  • Identification: Always carry an ID (passport or residence card) for identification when contacting emergency services.
  • Health Insurance: Ensure you have health insurance coverage. EU citizens can use the EHIC for access to public healthcare.
  • Emergency Kit: Consider having a small emergency kit with essentials like a flashlight, first-aid supplies, and a list of important contacts.

7. Tips for Effective Communication

  • Stay Calm: Clearly state your emergency and location.
  • Be Specific: Provide details about the situation (e.g., number of people involved, nature of the emergency).
  • Follow Instructions: Listen carefully to the operator and follow their guidance.

This information should help you navigate emergency situations effectively in Porto.