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Emergency Contact Numbers

Key nationwide emergency numbers, such as 119 for fire and medical emergencies, and 112 for police assistance.

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Emergency Contact Numbers in South Korea: A Comprehensive Guide

South Korea has a well-organized and efficient emergency response system. Whether you are a visitor or an immigrant, it is crucial to familiarize yourself with the emergency contact numbers and procedures to ensure your safety and well-being. Below is a detailed guide to South Korea's emergency contact numbers, their purposes, how they operate, and other relevant considerations.

Main Emergency Numbers in South Korea

  1. 112 - Police (Crime and General Emergencies)

    • Purpose: For reporting crimes, suspicious activities, or emergencies requiring police intervention.
    • How it operates: Calls to 112 are routed to the nearest police station. Operators are trained to handle emergencies quickly and efficiently. Interpretation services are available in multiple languages, including English, Chinese, and Japanese.
    • Cost: Free of charge.
    • Procedure:
      1. Dial 112.
      2. Provide your location and a brief description of the situation.
      3. Follow the operator's instructions.
    • Note: This number is not for medical or fire emergencies.

  2. 119 - Fire, Ambulance, and Medical Emergencies

    • Purpose: For fire-related emergencies, medical emergencies, and rescue services.
    • How it operates: Calls to 119 are directed to the National Fire Agency. Operators can dispatch fire trucks, ambulances, or rescue teams as needed. Interpretation services are available in multiple languages.
    • Cost: Free for the call and dispatch. However, ambulance services are free only for emergencies. Non-emergency use of ambulances may incur charges.
    • Procedure:
      1. Dial 119.
      2. Clearly state the type of emergency (fire, medical, or rescue).
      3. Provide your location and any relevant details.
      4. Follow the operator's instructions until help arrives.

  3. 1339 - Korea Disease Control and Prevention Agency (KDCA)

    • Purpose: For medical advice, disease control information, and public health emergencies (e.g., COVID-19-related inquiries).
    • How it operates: This hotline connects you to medical professionals who can provide guidance on health-related issues. Interpretation services are available.
    • Cost: Free of charge.
    • Procedure:
      1. Dial 1339.
      2. Explain your symptoms or concerns.
      3. Follow the advice provided or seek further medical assistance if directed.

  4. 1345 - Immigration Contact Center

    • Purpose: For immigration-related inquiries, including visa issues, residency, and legal matters for foreigners.
    • How it operates: The center provides multilingual support and guidance on immigration procedures.
    • Cost: Free of charge.
    • Procedure:
      1. Dial 1345.
      2. Select your preferred language.
      3. Ask your immigration-related questions.

  5. 120 - Dasan Call Center (Seoul Area Only)

    • Purpose: For general inquiries about public services, transportation, and other non-emergency issues in Seoul.
    • How it operates: The Dasan Call Center provides information and assistance in multiple languages.
    • Cost: Free of charge.
    • Procedure:
      1. Dial 120.
      2. Select your preferred language.
      3. Ask your question or describe your issue.

Additional Emergency Numbers

  • 1588-5644 - Korea Coast Guard: For maritime emergencies.
  • 182 - Missing Persons and Child Protection: For reporting missing persons or child-related emergencies.
  • 110 - Government Call Center: For general government-related inquiries.

National Regulations and Costs

  1. Free Emergency Services:

    • Calls to emergency numbers (112, 119, 1339, etc.) are free of charge.
    • Ambulance services are free for genuine emergencies. However, misuse of emergency services (e.g., calling for non-urgent situations) may result in fines or charges.

  2. Language Support:

    • South Korea provides interpretation services for major emergency hotlines (112, 119, 1339, etc.) in multiple languages, including English, Chinese, Japanese, and Vietnamese. This ensures that foreigners can communicate effectively during emergencies.

  3. Legal Obligations:

    • It is illegal to make prank calls to emergency numbers. Such actions can result in fines or legal consequences.
    • If you witness an emergency, you are encouraged to report it. South Korea has a Good Samaritan Law that protects individuals who assist others in emergencies.

Standard Procedures When Contacting Emergency Services

  1. Stay Calm: Speak clearly and remain calm to ensure the operator understands your situation.
  2. Provide Accurate Information:
    • Your location (address, landmarks, or GPS coordinates if possible).
    • The nature of the emergency (e.g., fire, medical issue, crime).
    • Any additional details (e.g., number of people involved, severity of injuries).
  3. Follow Instructions: The operator may provide instructions on what to do while waiting for help to arrive.
  4. Stay on the Line: Do not hang up until the operator tells you to. They may need additional information or provide further guidance.

Country-Specific Considerations and Cultural Nuances

  1. Address System:

    • South Korea uses a modernized address system, but older landmarks or building names are still commonly used. Be prepared to describe your location using both methods if necessary.
    • If you are unsure of your exact location, use nearby landmarks or ask someone nearby for help.

  2. Language Barriers:

    • While interpretation services are available, not all emergency responders may speak English fluently. Learning basic Korean phrases for emergencies (e.g., "Help me!" - "๋„์™€์ฃผ์„ธ์š”!" / "Dowajuseyo!") can be helpful.

  3. Efficient Response Times:

    • South Korea has a reputation for quick response times, especially in urban areas. However, in rural or remote areas, response times may be slightly longer.

  4. Cultural Politeness:

    • South Koreans value politeness and respect. While it is important to be direct during emergencies, maintaining a calm and respectful tone is appreciated.

  5. Mobile Apps for Emergencies:

    • The Korean government has developed mobile apps like the Emergency Ready App, which provides information on emergency procedures, shelters, and contact numbers. The app is available in multiple languages and is highly recommended for visitors and immigrants.

Key Takeaways

  • Memorize the main emergency numbers: 112 (Police), 119 (Fire/Ambulance), and 1339 (Medical Advice).
  • Emergency calls are free, and interpretation services are widely available.
  • Provide clear and accurate information when calling for help.
  • Familiarize yourself with your surroundings and the address system to report your location effectively.
  • Download the Emergency Ready App for additional support and guidance.

By understanding South Korea's emergency contact system and procedures, you can ensure a safer and more secure experience during your stay in the country.