Daejeon

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Public Assistance and Helplines

Sections

1. Emergency Services

These are the primary helplines for immediate assistance in emergencies.

Police (Crime and General Emergencies)

  • Number: 112
  • Service: Report crimes, suspicious activities, or emergencies requiring police intervention.
  • Languages: Korean, with interpretation services available for English, Chinese, and Japanese.
  • Cost: Free.
  • How to Access: Dial 112 from any phone. Interpretation services are provided by connecting you to a translator.
  • Local Considerations: Be concise and clear when describing the situation. If you donโ€™t speak Korean, say "English" or your preferred language to be connected to an interpreter.

Fire and Ambulance (Medical Emergencies)

  • Number: 119
  • Service: Fire emergencies, medical emergencies, and rescue services.
  • Languages: Korean, with interpretation services for English and other languages.
  • Cost: Free for the call. Ambulance services are free, but hospital treatment costs depend on your insurance coverage.
  • How to Access: Dial 119. If you need an interpreter, say "English" or your preferred language.
  • Local Considerations: South Korea has an efficient emergency response system. Provide your location clearly, as addresses can be tricky to navigate.

2. Healthcare Assistance

For non-emergency medical advice or assistance.

Daejeon Health Center

  • Contact: Varies by district. Main Daejeon Health Center: +82-42-251-6100.
  • Service: Vaccinations, health check-ups, and public health information.
  • Languages: Primarily Korean. Bring a translator or use a translation app if needed.
  • Cost: Low-cost or free for basic services.
  • How to Access: Visit the health center in your district or call for information.
  • Local Considerations: Health centers are a good resource for preventive care. Be prepared to show your Alien Registration Card (ARC) if you are a resident.

Medical Call Center (1339)

  • Number: 1339
  • Service: Medical advice, including guidance on nearby hospitals and pharmacies.
  • Languages: Korean, English, and other languages via interpretation.
  • Cost: Free for the call. Medical services referred may have costs.
  • How to Access: Dial 1339 for assistance.
  • Local Considerations: This service is especially useful for non-Korean speakers needing help navigating the healthcare system.

3. Counseling and Mental Health Support

For emotional support, mental health issues, or crisis intervention.

Mental Health Crisis Helpline

  • Number: 1577-0199
  • Service: Counseling for mental health issues, including stress, depression, and anxiety.
  • Languages: Korean. Interpretation services may not always be available, so consider bringing a Korean-speaking friend or using a translation app.
  • Cost: Free for the call. Therapy or treatment costs depend on the provider.
  • How to Access: Call the helpline or visit a local mental health center.
  • Local Considerations: Mental health is becoming less stigmatized in South Korea, but cultural sensitivity is still important. Be patient and clear about your needs.

Korea Suicide Prevention Center

  • Number: 1393
  • Service: Crisis intervention and suicide prevention.
  • Languages: Korean. Limited interpretation services.
  • Cost: Free.
  • How to Access: Dial 1393 for immediate support.
  • Local Considerations: If you are a foreigner, you may need additional support to communicate effectively. Consider reaching out to expat communities for guidance.

4. Legal Aid and Immigration Assistance

For legal issues, visa concerns, or disputes.

Korean Legal Aid Corporation (KLAC)

  • Contact: +82-42-472-6114 (Daejeon Branch)
  • Service: Free or low-cost legal advice and representation for low-income individuals.
  • Languages: Korean. Interpretation services may be available upon request.
  • Cost: Free for initial consultation. Fees may apply for extended services.
  • How to Access: Call or visit the Daejeon branch.
  • Local Considerations: Bring all relevant documents and, if possible, a Korean-speaking friend to assist with communication.

Immigration Contact Center

  • Number: 1345
  • Service: Assistance with visa issues, residency, and immigration laws.
  • Languages: Korean, English, Chinese, and other languages.
  • Cost: Free.
  • How to Access: Dial 1345 or visit the Daejeon Immigration Office.
  • Local Considerations: Be prepared with your Alien Registration Card (ARC) and passport for inquiries.

5. General Helplines for Foreigners

For non-emergency assistance and general inquiries.

Korea Tourism Organization (KTO) Hotline

  • Number: 1330
  • Service: Travel information, translation assistance, and general inquiries.
  • Languages: Korean, English, Chinese, Japanese.
  • Cost: Free.
  • How to Access: Dial 1330 from any phone.
  • Local Considerations: This is a great resource for tourists and expats needing help with directions, cultural tips, or translation.

Daejeon Multicultural Family Support Center

  • Contact: +82-42-223-1501
  • Service: Support for multicultural families, including counseling, language classes, and cultural adaptation programs.
  • Languages: Korean, with some services in English and other languages.
  • Cost: Free or low-cost.
  • How to Access: Call or visit the center.
  • Local Considerations: This is an excellent resource for long-term residents or those with families.

6. Womenโ€™s Safety and Support

For issues related to domestic violence, harassment, or gender-specific concerns.

Womenโ€™s Helpline

  • Number: 1366
  • Service: Support for women facing domestic violence, sexual harassment, or other gender-based issues.
  • Languages: Korean, with limited interpretation services.
  • Cost: Free.
  • How to Access: Dial 1366 for assistance.
  • Local Considerations: Services are confidential. If you donโ€™t speak Korean, ask for an interpreter.

Cultural and Local Considerations

  1. Language Barrier: While many helplines offer interpretation services, itโ€™s helpful to learn basic Korean phrases or use a translation app.
  2. Documentation: Always carry your Alien Registration Card (ARC) and passport, as they may be required for certain services.
  3. Cultural Sensitivity: South Koreans value politeness and patience. Be respectful when seeking assistance.
  4. Community Support: Joining expat or multicultural groups in Daejeon can provide additional guidance and support.

By utilizing these services, you can ensure your safety and well-being while living in or visiting Daejeon. If you need further assistance, donโ€™t hesitate to reach out to the relevant helpline or organization.