Bilbao

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Emergency Services in Bilbao, Spain

Bilbao, located in the Basque Country of northern Spain, is a safe and welcoming city. However, emergencies can happen, and it’s important to know how to access help when needed. Spain has a well-organized emergency response system, and Bilbao is no exception. Here’s everything you need to know:

1. Emergency Contact Numbers

Spain uses a centralized emergency number system, and Bilbao follows the same structure. The key numbers to remember are:

  • 112: General Emergency Number (Police, Fire, Medical)

    • This is the universal emergency number in Spain and is free to call from any phone, including mobile phones without credit or a SIM card.
    • Operators are multilingual and can assist in Spanish, Basque, English, and other major European languages.

  • 091: National Police (Policía Nacional)

    • For reporting crimes, theft, or suspicious activities.

  • 092: Local Police (Policía Municipal)

    • For local law enforcement issues, traffic accidents, or disturbances.

  • 080: Fire Department (Bomberos)

    • For fire-related emergencies.

  • 061: Medical Emergencies (Ambulance Services)

    • For urgent medical assistance.

  • 085: Forest Fires

    • For emergencies involving wildfires or forest fires.

  • +34 944 795 795: Bilbao’s Local Police (direct line for non-emergencies).

2. Types of Emergency Services Available

Bilbao offers a range of emergency services, which are well-coordinated and efficient:

a. Police Services

  • Policía Nacional: Handles serious crimes, terrorism, and passport-related issues.
  • Policía Municipal: Focuses on local issues such as traffic control, minor disturbances, and lost property.
  • Ertzaintza: The Basque regional police force, responsible for public safety, road safety, and crime prevention in the Basque Country.

b. Fire Services

  • Bilbao’s fire department (Bomberos) is highly trained and equipped to handle fires, rescues, and hazardous material incidents. They also assist in flood situations, which can occasionally occur in the region.

c. Medical Services

  • Bilbao has excellent healthcare facilities, and emergency medical services (EMS) are provided by public and private healthcare providers.
  • Ambulances are dispatched through the 112 or 061 numbers.
  • Hospitals in Bilbao with emergency departments include:
    • Hospital Universitario de Basurto (public hospital)
    • Hospital de Cruces (public hospital, located in nearby Barakaldo)
    • IMQ Zorrotzaurre Clinic (private hospital)

d. Coast Guard and Water Rescue

  • Bilbao is near the coast, and water-related emergencies are handled by the Salvamento Marítimo (Maritime Rescue Service). Dial 112 for assistance.

3. Costs for Emergency Services

  • Police and Fire Services: Free of charge.
  • Medical Emergencies:
    • Public healthcare is free or low-cost for residents and EU citizens with a European Health Insurance Card (EHIC).
    • Non-EU visitors may be charged for medical services unless they have travel insurance that covers healthcare in Spain.
    • Ambulance services are generally free for emergencies, but private ambulances may charge a fee.
    • It is highly recommended to have travel insurance to cover any unexpected medical costs.

4. Procedures to Follow in Case of an Emergency

If you find yourself in an emergency in Bilbao, follow these steps:

a. Call the Appropriate Emergency Number

  • Dial 112 for immediate assistance. Be prepared to provide:
    • Your location (address or landmarks nearby).
    • The nature of the emergency (medical, fire, crime, etc.).
    • Any relevant details (e.g., number of people involved, severity of the situation).

b. Stay Calm and Follow Instructions

  • Operators are trained to guide you through the process. If you don’t speak Spanish or Basque, request assistance in English or another language.

c. Medical Emergencies

  • If someone is injured or unwell, do not move them unless they are in immediate danger.
  • Provide first aid if you are trained to do so.
  • Wait for the ambulance to arrive and provide any information requested by paramedics.

d. Reporting a Crime

  • If you are a victim of theft or another crime, contact the Policía Nacional or Ertzaintza.
  • You may need to file a police report (denuncia) in person at a police station. This is especially important for insurance claims or if your passport is stolen.
  • Police stations in Bilbao include:
    • Comisaría de Policía Nacional: Calle Gordoniz, 44.
    • Ertzaintza Headquarters: Calle Iparraguirre, 80.

e. Fire Emergencies

  • Evacuate the area if it is safe to do so.
  • Alert others and call 112 or 080.
  • Do not attempt to extinguish large fires yourself.

5. Local Considerations and Cultural Aspects

  • Language: While Spanish is widely spoken, Bilbao is in the Basque Country, where Basque (Euskara) is also an official language. Emergency operators are trained to handle calls in multiple languages, so don’t hesitate to ask for assistance in English if needed.
  • Cultural Sensitivity: Basque people are proud of their culture and heritage. While seeking help, being polite and respectful will go a long way.
  • Pickpocketing: Like in many European cities, pickpocketing can occur in crowded areas. Keep your belongings secure, especially in tourist hotspots like Casco Viejo (Old Town) or near the Guggenheim Museum.
  • Traffic Accidents: If you are involved in a traffic accident, remain at the scene and call 112 or 092. Exchange information with the other party and wait for the police to arrive.

6. Additional Tips

  • Save Emergency Numbers: Program the key emergency numbers into your phone before your trip.
  • Travel Insurance: Ensure you have comprehensive travel insurance that covers medical emergencies, theft, and accidents.
  • Carry Identification: Always carry a copy of your passport or ID, as it may be required in emergencies.
  • Pharmacies: For minor medical issues, pharmacies (farmacias) are widely available and can provide over-the-counter medications and advice. Look for a green cross sign, and note that some pharmacies operate 24/7.

By familiarizing yourself with these emergency services and procedures, you’ll be well-prepared to handle any unexpected situations during your time in Bilbao. Stay safe and enjoy your visit!