Bilbao

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Comprehensive Guide to Safety and Security in Bilbao, Spain

Bilbao, located in the Basque Country of northern Spain, is a vibrant and culturally rich city that is generally considered safe for both residents and visitors. However, as with any urban area, it is important to stay informed about safety measures, emergency services, and local customs to ensure a secure and enjoyable experience. Below is a detailed guide to safety and security in Bilbao, covering emergency services, police presence, crime rates, safety tips, and cultural considerations.

1. Emergency Services in Bilbao

Bilbao has a well-organized and efficient emergency response system. Here’s what you need to know:

Emergency Numbers

  • General Emergency Number (Police, Fire, Ambulance): 112
    • This is the EU-wide emergency number and is free to call from any phone, including mobile phones without credit.
    • Operators typically speak Spanish, Basque, and English.
  • Local Police (Ertzaintza): 092
    • For non-urgent police matters or local assistance.
  • Health Emergencies (Ambulance): 061
    • For medical emergencies requiring immediate attention.

How to Call Emergency Services

  • Dial the relevant number and provide the following:
    • Your location (be as specific as possible).
    • The nature of the emergency (e.g., medical, fire, crime).
    • Your contact details, if requested.
  • Stay calm and follow the operator’s instructions.

Costs

  • Emergency services, including ambulance transport, are generally free for EU citizens with a European Health Insurance Card (EHIC) or its replacement, the Global Health Insurance Card (GHIC).
  • Non-EU citizens may be charged for medical services, so it’s advisable to have travel insurance that covers medical emergencies.

2. Police Presence and Law Enforcement

Bilbao is served by multiple law enforcement agencies, ensuring a strong police presence throughout the city.

Types of Police

  • Ertzaintza (Basque Police):
    • The regional police force responsible for public safety, crime prevention, and traffic control.
    • Easily recognizable by their red and black uniforms.
  • Policía Local (Local Police):
    • Focuses on municipal issues, such as parking violations and minor disturbances.
  • Guardia Civil and Policía Nacional:
    • These national forces are less visible in Bilbao but handle specialized tasks like border control and organized crime.

Police Stations

  • There are several police stations in Bilbao where you can report crimes or seek assistance. The main Ertzaintza station is located at:
    • Calle Licenciado Poza, 8, 48011 Bilbao
    • Phone: +34 944 579 000

Reporting a Crime

  • If you are a victim of theft, assault, or any other crime, you can file a report (denuncia) at a police station or online via the Spanish National Police website.
  • For minor incidents, such as pickpocketing, you may also report the crime at tourist assistance centers.

3. Crime Rates in Bilbao

Bilbao is considered one of the safer cities in Spain, with relatively low crime rates. However, as in any popular tourist destination, petty crimes like pickpocketing and bag snatching can occur, especially in crowded areas.

Common Crimes

  • Pickpocketing: Most common in busy areas like the Casco Viejo (Old Town), public transport, and tourist attractions.
  • Scams: Rare but possible, especially in tourist-heavy zones.
  • Vehicle Break-Ins: Can occur in parking areas, so avoid leaving valuables in your car.

Violent Crime

  • Violent crime is extremely rare in Bilbao, and the city is generally safe to walk around, even at night. However, it’s always wise to stay in well-lit areas and avoid isolated streets late at night.

4. Safety Tips for Tourists

To ensure a safe and enjoyable visit to Bilbao, follow these practical tips:

General Safety

  • Stay Alert: Be aware of your surroundings, especially in crowded areas like markets, public transport, and festivals.
  • Secure Your Belongings: Use anti-theft bags or backpacks and keep valuables like wallets, phones, and passports in secure, hard-to-reach places.
  • Avoid Flashing Valuables: Refrain from displaying expensive jewelry, cameras, or large amounts of cash.

Public Transport

  • Bilbao’s public transport system (metro, buses, and trams) is safe and reliable. However:
    • Keep an eye on your belongings, especially during peak hours.
    • Avoid falling asleep on public transport late at night.

Nightlife Safety

  • Bilbao has a lively nightlife, especially in areas like Casco Viejo and Indautxu. To stay safe:
    • Stick to well-lit and populated areas.
    • Avoid excessive alcohol consumption, as it can make you an easy target for theft.
    • Use licensed taxis or ride-hailing apps like Cabify or Uber to get home safely.

Cultural Considerations

  • Bilbao is part of the Basque Country, which has its own distinct culture and language (Euskara). While Spanish is widely spoken, learning a few Basque phrases can be appreciated by locals.
  • The Basque people are generally friendly and welcoming, but it’s important to respect their cultural identity and avoid discussing sensitive political topics unless invited to do so.

5. Procedures to Follow in Case of an Incident

If you encounter an emergency or become a victim of a crime, follow these steps:

Medical Emergency

  1. Call 112 or 061 for an ambulance.
  2. If you need to visit a hospital, the main public hospital in Bilbao is:
    • Hospital Universitario de Basurto
    • Address: Avenida Montevideo, 18, 48013 Bilbao
    • Phone: +34 944 006 000
  3. Bring your ID, EHIC/GHIC (if applicable), and travel insurance details.

Theft or Loss

  1. Report the incident to the police by calling 092 or visiting a police station.
  2. Obtain a copy of the police report (denuncia), which is required for insurance claims or replacing stolen documents.
  3. If your passport is stolen, contact your country’s embassy or consulate in Spain for assistance.

Lost Items

  • For items lost on public transport, contact the relevant transport authority (e.g., Metro Bilbao or Bilbobus).

6. Cultural and Practical Advice

  • Festivals and Events: Bilbao hosts numerous festivals, such as Aste Nagusia (the Great Week). While these events are lively and safe, they can attract large crowds, so stay vigilant.
  • Protests and Demonstrations: Political demonstrations can occur in Bilbao. While they are usually peaceful, it’s best to avoid large gatherings to stay safe.
  • Language: While Spanish is widely spoken, signs and announcements may also be in Basque. Familiarize yourself with key Basque words to navigate the city more easily.

Summary

Bilbao is a safe and welcoming city with a strong police presence and efficient emergency services. By staying alert, respecting local customs, and knowing how to access help when needed, you can confidently explore this beautiful city. Remember to keep emergency numbers handy, secure your belongings, and enjoy Bilbao’s unique blend of history, culture, and modernity.