Madrid

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Emergency Numbers

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Emergency Numbers in Madrid, Spain

Madrid, like the rest of Spain, has a well-organized emergency response system. The emergency numbers are easy to remember and cover a wide range of services. Here’s everything you need to know:

1. General Emergency Number: 112

  • What it Covers:
    • Police
    • Firefighters
    • Ambulance/Medical Emergencies
    • Civil Protection
  • Availability: 24/7, free of charge.
  • Languages: Operators can assist in multiple languages, including Spanish, English, French, and others.
  • Procedure:
    1. Dial 112 from any phone (mobile or landline).
    2. Clearly state your location and the nature of the emergency.
    3. Follow the operator’s instructions.
  • Local Considerations:
    • This is the universal emergency number across the European Union, so it’s ideal for tourists and residents alike.
    • No SIM card or credit is required to make the call from a mobile phone.

2. Police Services

  • Emergency Police (National Police and Local Police): 091
    • Use this number for crimes, theft, or immediate police assistance.
    • Procedure: Dial 091, explain the situation, and provide your location.
    • Languages: Spanish is the primary language, but some operators may speak English.
  • Local Police (Policía Municipal): 092
    • For non-urgent matters like traffic issues, noise complaints, or minor disturbances.
    • Procedure: Dial 092 and describe the issue.
  • Costs: Free of charge.
  • Local Considerations:
    • The National Police (Policía Nacional) handles serious crimes, while the Local Police (Policía Municipal) deals with municipal issues.
    • Always carry identification (passport or ID card) as police may request it.

3. Medical Emergencies

  • Emergency Medical Services (Ambulance): 061
    • For urgent medical assistance or to request an ambulance.
    • Procedure:
      1. Dial 061 and explain the medical emergency.
      2. Provide the patient’s condition and location.
      3. Follow instructions until help arrives.
    • Costs:
      • Emergency medical services are generally free for EU citizens with a European Health Insurance Card (EHIC).
      • Non-EU citizens may be billed, but emergency care is provided regardless of ability to pay.
    • Local Considerations:
      • If you have private health insurance, check if your provider has a direct emergency line.
      • Pharmacies in Madrid are well-equipped and can assist with minor medical issues.

4. Fire Department

  • Firefighters (Bomberos): 080
    • For fire-related emergencies, rescue operations, or hazardous material incidents.
    • Procedure:
      1. Dial 080 and describe the emergency.
      2. Provide the exact location and any relevant details (e.g., trapped individuals, type of fire).
    • Costs: Free of charge.
    • Local Considerations:
      • Firefighters in Madrid are highly trained and respond quickly.
      • Avoid attempting to extinguish large fires yourself; wait for professional help.

5. Civil Protection

  • Civil Protection Services: 112
    • Civil Protection handles large-scale emergencies like natural disasters, floods, or major accidents.
    • Procedure: Dial 112 and explain the situation.
    • Costs: Free of charge.
    • Local Considerations:
      • Madrid is generally safe from natural disasters, but Civil Protection is well-prepared for emergencies.

6. Gender-Based Violence Hotline

  • Specialized Hotline for Gender-Based Violence: 016
    • For victims of domestic violence or gender-based violence.
    • Availability: 24/7, free of charge.
    • Languages: Multiple languages, including Spanish and English.
    • Procedure:
      1. Dial 016 and explain your situation.
      2. The service is confidential, and calls do not appear on phone bills.
    • Local Considerations:
      • This hotline provides legal advice, psychological support, and resources for victims.

7. Tourist Assistance

  • Tourist Police (SATE - Servicio de Atención al Turista Extranjero):
    • Phone: +34 915 488 537
    • What it Covers: Assistance for tourists who are victims of crime (e.g., theft, lost documents).
    • Languages: English, French, and other languages.
    • Procedure:
      1. Visit the SATE office in person (located at Calle Leganitos, 19, near Plaza de España).
      2. Alternatively, call the number for guidance.
    • Costs: Free of charge.
    • Local Considerations:
      • SATE can help you file police reports and provide translation services.

8. Poison Control

  • Poison Control Center: +34 915 620 420
    • For cases of poisoning or chemical exposure.
    • Procedure:
      1. Call the number and describe the substance involved.
      2. Follow the instructions provided by the operator.
    • Costs: Free of charge.
    • Local Considerations:
      • Keep the packaging of the substance (if available) to provide accurate information.

Costs of Emergency Services

  • General Rule: Emergency services in Spain are free of charge for everyone, including tourists, in life-threatening situations.
  • Exceptions:
    • Non-urgent medical care may incur costs for non-EU citizens without insurance.
    • Private ambulance services (if requested) may charge a fee.

Tips for Contacting Emergency Services in Madrid

  1. Know Your Location: Always be aware of your surroundings and landmarks to provide accurate location details.
  2. Language Barriers: While many operators speak English, it’s helpful to know basic Spanish phrases like:
    • “Necesito ayuda” (I need help).
    • “Hay una emergencia” (There is an emergency).
  3. Stay Calm: Speak clearly and provide concise information.
  4. Save Numbers: Program these emergency numbers into your phone for quick access.
  5. Use 112 for Simplicity: If you’re unsure which service to call, dial 112, and they will direct your call to the appropriate department.

Conclusion

Madrid’s emergency services are efficient, reliable, and accessible to both residents and visitors. By familiarizing yourself with the emergency numbers and procedures, you can ensure a swift response in case of any unforeseen situations. Remember, the universal number 112 is your best option for any emergency, as it connects you to all major services.

Stay safe and enjoy your time in Madrid!