Gothenburg

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Emergency Communication

Information on how to contact Gothenburg's emergency services and the emergency numbers to use in critical situations.

Sections

1. Emergency Phone Numbers in Gothenburg

Sweden has a centralized emergency communication system, and the same applies to Gothenburg. The key emergency numbers are:

  • 112: This is the universal emergency number in Sweden (similar to 911 in the U.S. or 999 in the U.K.). It connects you to all emergency services, including:

    • Police
    • Ambulance
    • Fire Department
    • Sea or mountain rescue
    • Poison control
    • Social emergency services (e.g., child protection)

  • 114 14: For non-urgent police matters, such as reporting a crime that is not in progress or seeking advice.

  • 1177: For non-emergency medical advice. This connects you to Sweden's healthcare hotline, where you can speak to a nurse for guidance.

  • 113 13: For general information during major crises, such as natural disasters or public health emergencies.

2. How to Contact Emergency Services

  • Dial 112: This is a free call from any phone, including mobile phones, landlines, and public payphones.
  • No SIM Card or Credit Required: You can call 112 even if your phone does not have a SIM card or sufficient credit.
  • Provide Key Information:
    • Your location (be as specific as possible, e.g., street name, landmarks, or GPS coordinates if available).
    • The nature of the emergency (e.g., fire, medical, crime in progress).
    • Any relevant details (e.g., number of people involved, visible injuries, or hazards).

3. Language Support

  • Multilingual Operators: The 112 emergency line in Sweden offers support in multiple languages, including English. If you do not speak Swedish, simply state your preferred language, and the operator will either assist you directly or connect you to a translator.
  • Tips for Non-Swedish Speakers:
    • Speak clearly and calmly.
    • If you are unsure of your location, describe nearby landmarks or use your phoneโ€™s GPS to provide coordinates.

4. Costs Associated with Emergency Services

  • Emergency Calls: Dialing 112 is completely free of charge.
  • Ambulance Services: While the call itself is free, there may be a fee for ambulance transport to a hospital. As of 2023, the cost is typically around 400-1,200 SEK (approximately 35-110 USD), depending on the region and circumstances. This fee is often covered by health insurance, so check your policy.
  • Healthcare Costs: Emergency medical treatment is subsidized in Sweden. If you are an EU/EEA citizen, bring your European Health Insurance Card (EHIC) to access reduced-cost care. Non-EU/EEA visitors should ensure they have travel insurance to cover medical expenses.

5. Local Considerations and Tips

  • Mobile Apps:

    • SOS Alarm App: Download the official SOS Alarm app (available on iOS and Android). It allows you to call 112 directly and automatically shares your location with emergency services.
    • Krisinformation.se: This app provides real-time updates and information during crises, such as severe weather or public health emergencies.

  • Public Defibrillators (AEDs):

    • Gothenburg has a network of publicly accessible defibrillators (AEDs) in case of cardiac emergencies. These are often located in shopping malls, train stations, and other public areas. Look for signs that say "Hjรคrtstartare" (Swedish for defibrillator).

  • Emergency SMS for the Hearing Impaired:

    • If you are hearing or speech impaired, you can register for the SMS 112 service in advance. This allows you to send text messages to emergency services. Visit the SOS Alarm website to register.

  • Emergency Preparedness:

    • Familiarize yourself with your surroundings, especially if you are staying in a hotel or Airbnb. Note the nearest exits, fire alarms, and emergency contact numbers provided by your accommodation.
    • Carry a charged mobile phone at all times. If you are using a foreign SIM card, ensure it is activated for international roaming.

  • Cultural Considerations:

    • Swedes are generally calm and composed in emergencies. Follow instructions from emergency personnel carefully and avoid panicking.
    • If you witness an emergency, it is socially expected that you assist if it is safe to do so (e.g., calling 112 or providing first aid if trained).

6. Other Emergency Communication Resources

  • Tourist Information Centers:

    • Gothenburgโ€™s tourist information centers can provide assistance if you are unsure how to handle a situation. They can help you contact the appropriate authorities or services.
    • Main location: Kungsportsplatsen 2, Gothenburg.

  • Embassies and Consulates:

    • If you are a foreign visitor, your countryโ€™s embassy or consulate in Sweden can provide support in emergencies. The U.S. Consulate, for example, is located in Gothenburg at Sรถdra Hamngatan 5.

  • Local Police Stations:

    • If you need to visit a police station for non-urgent matters, the main police station in Gothenburg is located at Ernst Fontells Plats 15.

7. Summary Checklist for Emergency Communication in Gothenburg

  • Save these numbers in your phone:
    • 112 (emergency services)
    • 114 14 (non-urgent police matters)
    • 1177 (non-emergency medical advice)
    • 113 13 (crisis information)
  • Download the SOS Alarm and Krisinformation.se apps.
  • Carry your EHIC card (if applicable) or ensure you have travel insurance.
  • Learn basic Swedish phrases for emergencies, such as:
    • "Hjรคlp!" (Help!)
    • "Jag behรถver en ambulans." (I need an ambulance.)
    • "Jag talar inte svenska." (I donโ€™t speak Swedish.)
  • Stay calm and provide clear information when contacting emergency services.

By following these guidelines, you will be well-prepared to handle emergencies in Gothenburg, Sweden. Stay safe and enjoy your time in this beautiful city!