Helsingborg

Emergency Contact Numbers in Helsingborg

Sweden uses a centralized emergency number system for all types of emergencies. The key numbers to know are:

• 112: The universal emergency number for police, fire, ambulance, and other urgent assistance. This number is free to call and available 24/7.
• 114 14: For non-urgent police matters (e.g., reporting a theft or lost property). This number is available 24/7 but is not for emergencies.
• 1177: For non-urgent medical advice. This is the Swedish Healthcare Guide, where you can speak to a nurse for guidance on medical issues.
• 113 13: For general information during major crises (e.g., natural disasters or pandemics).

If you are unable to speak Swedish, operators at 112 can assist in English and other languages.

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Types of Emergency Services Available

1. Police (Polisen)

• Role: The police handle law enforcement, public safety, crime prevention, and investigations.
• How to Access: Dial 112 for emergencies (e.g., crimes in progress, threats to safety). For non-urgent matters, call 114 14 or visit the local police station in Helsingborg.
• Local Police Station:
  • Address: Berga Allé 25, 254 52 Helsingborg
  • Opening Hours: Typically weekdays, but hours may vary. Check the website or call ahead.
• Tips: If you lose your passport or other important documents, report it to the police immediately. They will provide a report that you may need for insurance or embassy purposes.

2. Fire and Rescue Services (Räddningstjänsten)

• Role: The fire department handles fires, traffic accidents, hazardous material incidents, and rescue operations.
• How to Access: Dial 112 for fire-related emergencies.
• Local Considerations: Helsingborg has a well-equipped fire service, and response times are generally very fast. Fire alarms in public buildings are taken seriously, so always evacuate if one goes off.
• Tips: Familiarize yourself with fire exits in hotels, restaurants, and public spaces. Open flames (e.g., candles) are common in Swedish culture, so be cautious.

3. Medical Services (Ambulans och Sjukvård)

• Role: Ambulance services provide emergency medical care and transport to hospitals. Helsingborg also has excellent healthcare facilities for non-emergency situations.
• How to Access: Dial 112 for life-threatening medical emergencies (e.g., heart attack, severe injury). For non-urgent medical advice, call 1177.
• Hospitals in Helsingborg:
  • Helsingborgs Lasarett (Helsingborg Hospital):
    • Address: Charlotte Yhlens gata 10, 252 23 Helsingborg
    • Services: Emergency room (Akutmottagning), general medical care, and specialist services.
• Costs:
  • Emergency medical care is not free but is subsidized for residents and EU/EEA citizens with a European Health Insurance Card (EHIC). Visitors from outside the EU/EEA should have travel insurance to cover medical costs.
  • Typical costs for uninsured visitors: SEK 400–500 for an emergency room visit, plus additional charges for tests or treatments.
• Tips: Always carry your ID, EHIC (if applicable), or travel insurance details. Pharmacies (Apotek) are widely available for minor ailments.

4. Coast Guard (Kustbevakningen)

• Role: The Coast Guard handles maritime emergencies, including search and rescue, environmental protection, and border control.
• How to Access: Dial 112 for emergencies at sea.
• Local Considerations: Helsingborg is a coastal city, so the Coast Guard is an important service for boating or water-related incidents.

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Procedures for Accessing Emergency Services

1. Dial 112: Clearly state the type of emergency (police, fire, medical, etc.).
2. Provide Your Location: Be as specific as possible. If you’re unsure, describe nearby landmarks or use your phone’s GPS.
3. Describe the Situation: Briefly explain what has happened and if anyone is injured or in danger.
4. Follow Instructions: The operator may provide guidance on what to do until help arrives.

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Costs of Emergency Services

• Police and Fire Services: Free of charge.
• Medical Services: Costs depend on your residency status and insurance:
  • Residents and EU/EEA Citizens: Subsidized care with minimal fees.
  • Non-EU/EEA Visitors: Costs can be high without insurance. Always ensure you have travel insurance that covers medical emergencies.
• Ambulance Services: Typically SEK 400–500 for uninsured visitors.

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Local Considerations and Tips

1. Language: Most emergency service personnel speak English, but it’s helpful to know basic Swedish phrases like:
   • "Hjälp!" (Help!)
   • "Jag behöver en ambulans" (I need an ambulance).
2. Cultural Norms: Swedes are generally calm and composed in emergencies. Try to remain calm and follow instructions.
3. Weather Preparedness: In winter, icy conditions can lead to accidents. Wear appropriate footwear and drive cautiously.
4. Public Defibrillators: Automated External Defibrillators (AEDs) are widely available in public spaces like shopping malls and train stations.
5. Pharmacies (Apotek): For minor health issues, visit an Apotek. Some are open 24/7, such as Apoteket Kärnan in Helsingborg.

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Summary

Helsingborg’s emergency services are efficient, reliable, and accessible. Always dial 112 for urgent help, and carry your ID and insurance details. Familiarize yourself with local procedures and stay calm in emergencies. With this knowledge, you can feel confident navigating Helsingborg safely and securely.

If you have further questions or need additional details, feel free to ask!