Malmo

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Emergency Communication

Instructions on how to contact emergency services, such as police, fire brigade, and medical help.

Sections

1. Emergency Numbers in Malmö, Sweden

Sweden has a centralized emergency number system, and Malmö follows the same protocol. The key emergency numbers are:

  • 112: This is the universal emergency number in Sweden for police, fire, ambulance, and other urgent assistance. It is free to call and operates 24/7.
  • 114 14: For non-urgent police matters (e.g., reporting a crime that is not in progress).
  • 1177: For non-emergency medical advice and assistance. This connects you to Sweden's healthcare helpline.
  • 113 13: For general information during major crises (e.g., natural disasters or public emergencies).

2. How to Contact Emergency Services

When you dial 112, your call will be routed to a trained operator at the Swedish Emergency Call Center. Here’s what to expect:

  1. Language Support: Operators speak Swedish and English. If you do not speak either language, they can connect you to an interpreter for over 170 languages. Be patient while the interpreter is connected.
  2. Provide Key Information:
    • Your location: Be as specific as possible. If you’re unsure of your exact address, describe nearby landmarks or use your phone’s GPS.
    • The nature of the emergency: Clearly state whether you need police, fire services, or medical assistance.
    • Any relevant details: For example, if someone is injured, describe their condition (e.g., unconscious, bleeding, etc.).

3. Procedures for Emergency Situations

  • Medical Emergencies:
    • Call 112 and request an ambulance.
    • If the situation is less urgent, call 1177 for advice on whether to visit a hospital or clinic.
    • Malmö’s main hospital is Skåne University Hospital (SUS), which has an emergency department.
  • Fire Emergencies:
    • Call 112 and report the fire. Evacuate the area immediately and follow instructions from emergency personnel.
  • Crime or Safety Issues:
    • For crimes in progress or immediate danger, call 112.
    • For non-urgent matters, call 114 14 or visit the nearest police station.

4. Costs Associated with Emergency Services

  • Emergency Calls: Dialing 112 is free of charge.
  • Ambulance Services: Ambulance transport is not free. The cost is typically around 400–1,000 SEK (approximately $35–90 USD) depending on the situation. However, this is often covered by health insurance or the Swedish healthcare system if you are a resident or have travel insurance.
  • Medical Treatment: Emergency medical care is subsidized for residents and EU citizens with an EHIC card. Non-EU visitors should ensure they have travel insurance to cover costs.

5. Local Considerations and Tips

  • Language Barriers: While most Swedes speak excellent English, it’s helpful to learn a few basic Swedish phrases for emergencies:
    • "Hjälp!" (Help!)
    • "Jag behöver en ambulans." (I need an ambulance.)
    • "Det brinner!" (There’s a fire!)
    • "Jag är skadad." (I am injured.)
  • Mobile Phones: Ensure your phone is charged and has credit. Emergency calls can be made even without a SIM card or with no credit.
  • Location Awareness: Familiarize yourself with your surroundings, especially if you’re in a new area. Note street names, landmarks, and public transport stops.
  • Emergency Apps: Download the SOS Alarm app (available on iOS and Android). It allows you to call 112 and automatically shares your location with emergency services.
  • Cultural Sensitivity: Swedes value calm and clear communication. Try to stay composed and provide concise, accurate information.

6. Additional Resources

  • Local Police Station: Malmö Police Headquarters is located at Porslinsgatan 4, 211 32 Malmö.
  • Pharmacies: Pharmacies (Apotek) in Malmö often provide basic first aid supplies and advice. Many are open late or 24/7.
  • Embassy Support: If you are a foreign national, your country’s embassy or consulate in Sweden can assist in emergencies. The nearest consulate for your country may be in Malmö or Copenhagen (just across the Öresund Bridge).

7. Practical Advice for Visitors

  • Save Emergency Numbers: Program 112, 114 14, and 1177 into your phone for quick access.
  • Carry Identification: Always have your ID or passport and any relevant medical information (e.g., allergies, medications) with you.
  • Stay Informed: Follow local news and weather updates, especially during winter when icy conditions can lead to accidents.

By being prepared and informed, you can navigate emergencies in Malmö with confidence. If you have any further questions or need clarification, feel free to ask!