Malmo

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Emergency Services

Overview of police, fire, and ambulance services, as well as contact information for emergencies.

Sections

1. Types of Emergency Services in Malmö

Malmö provides a range of emergency services, including:

a. Police (Polisen)

  • Responsible for law enforcement, crime prevention, and public safety.
  • Handles situations such as theft, assault, traffic accidents, and lost property.

b. Ambulance and Medical Services (Ambulans och Sjukvård)

  • Provides emergency medical care and transportation to hospitals.
  • Covers accidents, sudden illnesses, and life-threatening conditions.

c. Fire and Rescue Services (Räddningstjänsten)

  • Handles fires, hazardous material incidents, and rescue operations (e.g., traffic accidents, water rescues).

d. Coast Guard (Kustbevakningen)

  • Manages emergencies in coastal and maritime areas, including search and rescue operations.

e. Poison Information Center (Giftinformationscentralen)

  • Offers advice and assistance in cases of poisoning or exposure to toxic substances.

f. Social Emergency Services (Socialjouren)

  • Provides support for social crises, such as domestic violence, child protection, and homelessness.

2. How to Contact Emergency Services

In Sweden, all emergency services can be reached through a single emergency number:

Emergency Number: 112

  • This is the universal emergency number in Sweden for police, ambulance, fire, and rescue services.
  • Available 24/7 and free of charge.
  • Operators speak Swedish and English, and translation services are available for other languages.

Non-Emergency Numbers

  • Police (Non-Urgent Matters): 114 14
    • For reporting non-urgent crimes or seeking advice.
  • Healthcare Advice Line (1177 Vårdguiden): 1177
    • For non-emergency medical advice and guidance.
  • Poison Information Center: +46 10 456 6700
    • For advice on poisoning or toxic exposure.

3. Costs Involved

  • Emergency Calls (112): Free of charge.
  • Ambulance Services:
    • Ambulance transport is not free and typically costs around 400–1,000 SEK (Swedish Krona), depending on the region and circumstances.
    • Costs are usually covered by Swedish health insurance or the European Health Insurance Card (EHIC) for EU/EEA citizens.
    • Visitors from non-EU countries should check their travel insurance for coverage.
  • Hospital Treatment:
    • Emergency medical care at hospitals incurs a fee, usually around 400–500 SEK for a visit to the emergency room.
    • Fees are capped for residents under Sweden’s healthcare system, but visitors may need to pay the full amount unless covered by insurance.

4. Procedures to Follow in Case of an Emergency

  1. Assess the Situation:
    • Determine if the situation is life-threatening or requires immediate assistance.
  2. Call 112:
    • Provide clear and concise information:
      • Your location (address or landmarks).
      • Nature of the emergency (e.g., fire, medical, crime).
      • Number of people involved and their condition.
    • Follow the operator’s instructions.
  3. Stay Calm and Stay on the Line:
    • Do not hang up until the operator confirms they have all the necessary information.
  4. Provide Assistance if Safe:
    • If trained, administer first aid or assist others while waiting for emergency responders.
  5. Follow Up:
    • If you are involved in a police or medical case, you may need to provide additional information or documentation later.

5. Local Considerations and Cultural Aspects

  • Language:
    • Most emergency responders in Malmö speak English, but it’s helpful to know basic Swedish phrases like:
      • "Hjälp!" (Help!)
      • "Jag behöver en ambulans." (I need an ambulance.)
      • "Det brinner!" (There’s a fire!)
  • Personal Identification:
    • Always carry an ID or passport, as it may be required during emergencies or hospital visits.
  • Health Insurance:
    • EU/EEA citizens should carry their EHIC card for reduced medical costs.
    • Non-EU visitors should ensure they have comprehensive travel insurance.
  • Cultural Norms:
    • Swedes value order and efficiency. When calling 112, be as clear and concise as possible.
    • It’s common for bystanders to assist in emergencies, as Sweden has a strong culture of civic responsibility.
  • Weather-Related Emergencies:
    • Malmö’s coastal location can lead to strong winds and icy conditions in winter. Be cautious during storms and follow local weather advisories.

6. Key Emergency Facilities in Malmö

  • Skåne University Hospital (Skånes Universitetssjukhus):
    • Address: Jan Waldenströms gata 5, 205 02 Malmö
    • Phone: +46 40 33 10 00
    • One of the largest hospitals in Sweden, offering comprehensive emergency care.
  • Malmö Police Station (Polishuset):
    • Address: Drottninggatan 18, 211 49 Malmö
    • Phone: 114 14 (non-emergency)
  • Malmö Fire Station (Räddningstjänsten Syd):
    • Address: Drottninggatan 20, 211 49 Malmö
    • Phone: 112 (emergency)

7. Additional Tips for Visitors

  • Save Emergency Numbers:
    • Program 112, 114 14, and 1177 into your phone for quick access.
  • Learn Basic Swedish Phrases:
    • While English is widely spoken, knowing a few emergency-related phrases can be helpful.
  • Stay Informed:
    • Follow local news and weather updates, especially during winter or major events.
  • Be Aware of Local Laws:
    • For example, reporting a crime is encouraged, and withholding information may be frowned upon.

By understanding Malmö’s emergency services and procedures, you can feel confident and prepared to handle any unexpected situations during your visit or stay.