Malmo

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Public Safety and Emergency Contacts

Essential emergency numbers and information about public safety systems in Malmo.

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Public Safety and Emergency Contacts in Malmö, Sweden

Malmö, Sweden’s third-largest city, is known for its safety and efficient public services. However, as with any city, it’s important to be prepared and informed about public safety and emergency services. Below is a comprehensive guide to help you navigate Malmö’s public safety systems, including emergency contacts, procedures, costs, and local considerations.

1. Emergency Numbers in Malmö

Sweden has a centralized emergency system, and Malmö is no exception. The following numbers are critical for accessing emergency services:

  • 112: The universal emergency number in Sweden for police, fire, ambulance, and other urgent assistance. This number is free to call and operates 24/7.
  • 114 14: For non-urgent police matters, such as reporting a crime that is not in progress or seeking advice. This number is also available 24/7.
  • 1177: For non-emergency medical advice and assistance. This is a healthcare hotline where you can speak to a nurse for guidance.
  • 113 13: For general information during major crises or emergencies, such as natural disasters or public health concerns.

Important Note: When calling 112, operators can assist in multiple languages, including English, which is widely spoken in Sweden.

2. Emergency Services Overview

a. Police Services

  • Emergency Police Assistance: Dial 112 for immediate police intervention in cases of crime, violence, or other urgent situations.
  • Non-Urgent Police Matters: Dial 114 14 for issues like reporting theft, lost property, or minor incidents.
  • Police Stations in Malmö: The main police station is located at Porslinsgatan 4, 211 32 Malmö. It is open for walk-ins during business hours for non-urgent matters.

Procedure:

  • In emergencies, provide your location, describe the situation clearly, and follow the operator’s instructions.
  • For non-urgent matters, you may need to file a report in person or online via the Swedish Police website.

b. Fire and Rescue Services

  • Emergency Fire Services: Dial 112 for fire-related emergencies, such as building fires, car accidents requiring rescue, or hazardous material incidents.
  • Malmö’s fire services are highly efficient and well-equipped to handle urban and industrial emergencies.

Procedure:

  • If you detect a fire, evacuate the area immediately and call 112. Provide the exact address and details of the situation.
  • Avoid re-entering the building until authorities declare it safe.

c. Medical Services

  • Emergency Medical Assistance: Dial 112 for life-threatening medical emergencies, such as heart attacks, severe injuries, or unconsciousness.
  • Non-Emergency Medical Advice: Dial 1177 to speak with a nurse for guidance on minor illnesses or injuries. They can also direct you to the nearest healthcare facility.

Hospitals in Malmö:

  • Skåne University Hospital (SUS): Located at Inga Marie Nilssons gata 22, 205 02 Malmö, this is the largest hospital in the region and provides emergency care.
  • Costs: Emergency medical care is free for EU/EEA citizens with a valid European Health Insurance Card (EHIC). Non-EU/EEA citizens may need to pay for services, so having travel or health insurance is highly recommended.

3. Associated Costs

  • Emergency Calls (112): Free of charge for everyone, including tourists and residents.
  • Ambulance Services: Ambulance transport is free for EU/EEA citizens with an EHIC. For others, costs can range from SEK 400–1,000 (approximately €35–90 or $40–100), depending on the situation.
  • Medical Treatment: EU/EEA citizens with an EHIC pay the same subsidized rates as Swedish residents. Non-EU/EEA citizens should expect higher costs unless covered by insurance.
  • Police Services: Reporting crimes or seeking assistance is free. However, fines or fees may apply for certain legal processes (e.g., traffic violations).

4. Local Considerations and Tips

a. General Safety in Malmö

  • Malmö is generally safe, but like any urban area, petty crimes such as pickpocketing can occur, especially in crowded areas like train stations or tourist spots.
  • Avoid poorly lit or isolated areas late at night, particularly in neighborhoods you are unfamiliar with.
  • Keep your belongings secure and be cautious with valuables in public spaces.

b. Language and Communication

  • Most emergency operators and public safety personnel in Malmö speak English fluently. However, learning a few basic Swedish phrases (e.g., "Hjälp!" for "Help!") can be useful.
  • If you do not speak Swedish, clearly state your preferred language when calling 112.

c. Emergency Preparedness

  • Save emergency numbers (112, 114 14, 1177) in your phone for quick access.
  • Familiarize yourself with the location of the nearest hospital, police station, and fire station to your accommodation.
  • Carry identification and any relevant medical information (e.g., allergies, medications) in case of emergencies.

d. Crisis Situations

  • In the event of a major crisis (e.g., natural disaster, terrorist attack), dial 113 13 for official information and updates.
  • Follow instructions from local authorities and stay informed through reliable sources like the Swedish Civil Contingencies Agency (MSB).

5. Long-Term Safety Considerations

If you are planning to stay in Malmö for an extended period, consider the following:

  • Register with Local Authorities: If you are an EU/EEA citizen staying longer than three months, or a non-EU/EEA citizen with a residence permit, register with the Swedish Tax Agency (Skatteverket) to obtain a personal identity number (personnummer). This will make accessing healthcare and other services easier.
  • Health Insurance: Ensure you have adequate health insurance coverage. EU/EEA citizens should carry their EHIC, while others should purchase private insurance.
  • Emergency Preparedness Kit: Keep a small kit with essentials like a flashlight, first aid supplies, and a power bank for your phone.

6. Additional Resources

  • Swedish Police Website: www.polisen.se (available in English)
  • 1177 Healthcare Guide: www.1177.se (available in English)
  • Swedish Civil Contingencies Agency (MSB): www.msb.se (for crisis preparedness)

By familiarizing yourself with Malmö’s public safety and emergency systems, you can ensure a safer and more enjoyable experience in the city. Always stay alert, prepared, and informed to navigate any situation effectively.