Orebro

1. Emergency Services

Sweden has a robust emergency response system, and Örebro is no exception. In case of emergencies, you can rely on the following services:

Police (Polisen)

• Contact Number: Dial 112 for emergencies and 114 14 for non-urgent matters.
• Services: Crime reporting, lost property, public safety, and community policing.
• Location: Örebro Police Station is located at Järnvägsgatan 3, 703 62 Örebro.
• Costs: Free for emergency services. Administrative fees may apply for certain non-urgent services (e.g., background checks or permits).
• Procedure: For emergencies, call 112 and provide your location and details of the incident. For non-urgent matters, visit the police station or call 114 14.

Fire and Rescue Services (Räddningstjänsten)

• Contact Number: Dial 112 for fire-related emergencies.
• Services: Firefighting, rescue operations, and fire safety education.
• Location: The main fire station is at Aspholmsvägen 1, 702 27 Örebro.
• Costs: Emergency response is free. Fire safety inspections or consultations may have associated fees.
• Procedure: In case of a fire, evacuate the area and call 112 immediately.

Ambulance and Medical Emergencies

• Contact Number: Dial 112 for medical emergencies.
• Services: Ambulance services, first aid, and emergency medical care.
• Costs: Emergency medical care is free for Swedish residents and EU citizens with an EHIC card. Non-EU visitors may need to pay, depending on their insurance coverage.
• Procedure: Provide details of the medical emergency and your location when calling 112.

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2. Healthcare and Crisis Support

Örebro has a well-developed healthcare system that includes support for mental health, domestic violence, and other crises.

Örebro University Hospital (Region Örebro Län)

• Location: USÖ, Södra Grev Rosengatan, 703 62 Örebro.
• Services: Emergency medical care, trauma care, and specialized treatments.
• Costs: Free for Swedish residents and EU citizens with an EHIC card. Non-EU visitors may need to pay unless covered by insurance.
• Procedure: For emergencies, go directly to the hospital or call 112 for an ambulance.

Kvinnofridslinjen (National Women’s Helpline)

• Contact Number: 020-50 50 50 (24/7, free of charge).
• Services: Support for women experiencing domestic violence or abuse.
• Costs: Free.
• Procedure: Call the helpline for confidential support and guidance. They can also connect you with local shelters and resources in Örebro.

BRIS (Children’s Rights in Society)

• Contact Number: 116 111 (for children and young people).
• Services: Counseling and support for children and teenagers facing abuse, bullying, or other issues.
• Costs: Free.
• Procedure: Children can call directly for confidential support. Adults concerned about a child can also contact BRIS for advice.

Crisis and Trauma Center (Kriscentrum)

• Location: Kriscentrum Örebro, Slottsgatan 10, 703 61 Örebro.
• Services: Counseling and support for individuals and families dealing with trauma, violence, or crises.
• Costs: Free for residents.
• Procedure: Contact the center directly to schedule an appointment or receive immediate support.

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3. Community Policing and Neighborhood Safety

Örebro places a strong emphasis on community policing and neighborhood safety initiatives.

Community Police Officers (Närpoliser)

• Services: Local police officers work closely with neighborhoods to address safety concerns, prevent crime, and build trust.
• Costs: Free.
• Procedure: Contact your local community police officer through the Örebro Police Station (114 14) for non-urgent matters.

Neighborhood Watch Programs (Grannsamverkan)

• Services: Residents collaborate to improve neighborhood safety by sharing information and reporting suspicious activities.
• Costs: Free.
• Procedure: Join an existing neighborhood watch group or start one by contacting the police for guidance.

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4. Social Services and Support for Vulnerable Groups

Örebro’s social services provide support for vulnerable individuals, including immigrants, refugees, and the homeless.

Örebro Municipality Social Services (Socialtjänsten)

• Location: Drottninggatan 5, 702 10 Örebro.
• Services: Assistance with housing, financial aid, and support for families and individuals in crisis.
• Costs: Free for residents.
• Procedure: Contact the social services office to schedule an appointment or receive immediate assistance.

Refugee and Immigrant Support

• Organizations: The Swedish Migration Agency (Migrationsverket) and local NGOs like Röda Korset (Red Cross).
• Services: Legal aid, housing support, language classes, and integration programs.
• Costs: Free for asylum seekers and refugees.
• Procedure: Visit the local Migration Agency office or contact NGOs for assistance.

Homeless Support

• Organizations: Stadsmissionen Örebro (City Mission).
• Services: Emergency shelters, food distribution, and counseling.
• Costs: Free or low-cost.
• Procedure: Contact Stadsmissionen directly for support.

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5. Cybersecurity and Fraud Prevention

With the increasing prevalence of online scams, Örebro offers resources to protect residents and visitors from cybercrime.

Swedish Cybercrime Center (SC3)

• Services: Reporting and investigating online fraud, identity theft, and other cybercrimes.
• Costs: Free.
• Procedure: Report cybercrimes to the police (114 14) or through their online portal.

Consumer Protection Agency (Konsumentverket)

• Services: Assistance with scams, fraudulent businesses, and consumer rights.
• Costs: Free.
• Procedure: File a complaint online or contact their helpline.

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6. Local Considerations

• Language: Most safety and security services in Örebro operate in Swedish, but English is widely understood. Interpretation services are available for other languages.
• Cultural Sensitivity: Swedish society values privacy and personal space. Be respectful when interacting with authorities or community members.
• Weather Preparedness: Winters in Örebro can be harsh. Ensure your home and vehicle are equipped for snow and ice to avoid accidents.
• Public Transport Safety: Örebro’s public transport system is safe and reliable. However, always keep an eye on your belongings, especially in crowded areas.

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7. Costs Overview

• Emergency Services: Free for all.
• Healthcare: Free or low-cost for residents and EU citizens; costs vary for non-EU visitors.
• Social Services: Free for residents.
• Legal Aid and Counseling: Free for vulnerable groups.

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8. Key Contacts

• Emergency Number: 112 (Police, Fire, Ambulance)
• Non-Emergency Police: 114 14
• Social Services: +46 19 21 10 00
• Kvinnofridslinjen: 020-50 50 50
• BRIS: 116 111
• Stadsmissionen Örebro: +46 19 10 25 00

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By utilizing these resources, you can ensure your safety and security while living in or visiting Örebro. The city’s well-organized systems and community-focused approach make it a safe and welcoming place for everyone.