Orebro

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Emergency Communication

Key information on emergency contact numbers and services, including how to report urgent situations.

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Emergency Communication in Örebro, Sweden

Sweden has a well-organized and efficient emergency response system, and Örebro, as a mid-sized city, is no exception. The country prioritizes public safety, and emergency services are accessible, reliable, and easy to use. Here’s everything you need to know:

1. Emergency Phone Numbers in Sweden (Including Örebro)

  • 112: This is the universal emergency number in Sweden. It connects you to all emergency services, including:

    • Police
    • Ambulance
    • Fire Department
    • Sea or mountain rescue
    • Poison Information Center
    • Social emergency services (e.g., child protection)

  • 114 14: For non-urgent police matters (e.g., reporting a theft or lost property).

  • 1177: For non-emergency medical advice. This connects you to Sweden’s healthcare hotline, where you can speak to a nurse for guidance.

  • 113 13: For general information during major crises (e.g., natural disasters, pandemics).

  • SOS Alarm App: Sweden also offers an app called "SOS Alarm," which allows you to contact emergency services and share your location directly. It’s highly recommended for visitors and immigrants.

2. How to Contact Emergency Services

  • Dial 112: This is a free call from any phone, including mobile phones without a SIM card or with no credit. Operators are available 24/7.
  • Languages: Operators speak Swedish and English. If you don’t speak either language, they will connect you to an interpreter for assistance in your preferred language.
  • What to Say:
    1. State your name and location (be as specific as possible).
    2. Describe the emergency (e.g., fire, medical issue, crime in progress).
    3. Answer any follow-up questions from the operator.
    4. Stay on the line until the operator confirms they have all the information they need.

3. Costs Associated with Emergency Services

  • Emergency Calls: Dialing 112 is free of charge.
  • Ambulance Services: While the call is free, there may be a fee for ambulance transport to the hospital. In Örebro, this fee is typically around 400–500 SEK (approximately 35–45 USD). However, this cost is often covered by health insurance, so ensure you have valid travel or health insurance.
  • Medical Treatment: Emergency medical care is not free for non-residents. Visitors should have travel insurance, while immigrants should ensure they are registered with the Swedish healthcare system (via their personal number, or "personnummer").

4. Procedures for Reporting Emergencies

  • Medical Emergencies:

    • Call 112 and request an ambulance.
    • Provide details about the patient’s condition (e.g., unconscious, difficulty breathing, bleeding).
    • If you’re unsure whether it’s an emergency, call 1177 for advice.

  • Fire Emergencies:

    • Call 112 and report the fire.
    • Evacuate the area if it’s safe to do so.
    • Do not attempt to extinguish large fires yourself.

  • Criminal Activity:

    • Call 112 if the crime is in progress or poses immediate danger.
    • For non-urgent matters (e.g., stolen property), call 114 14 or visit the local police station in Örebro.

  • Road Accidents:

    • Call 112 if there are injuries or significant damage.
    • If it’s a minor accident with no injuries, exchange insurance details with the other party and report the incident to your insurance company.

5. Local Considerations and Cultural Norms

  • Calm and Clear Communication: Swedes value calmness and efficiency. When speaking to emergency operators, remain calm and provide clear, concise information.
  • Respect for Privacy: Avoid taking photos or videos of accidents or emergencies unless explicitly asked by authorities.
  • First Aid Knowledge: Many Swedes are trained in basic first aid and CPR. If you’re in a public place during an emergency, don’t hesitate to ask for help from bystanders.
  • Defibrillators (AEDs): Automated External Defibrillators are widely available in public spaces, such as shopping malls, train stations, and gyms. They are clearly marked with a green sign and can be used by anyone in case of cardiac arrest.
  • Fire Safety: In Sweden, fire alarms and extinguishers are mandatory in most buildings. Familiarize yourself with the fire exits in your accommodation or workplace.

6. Emergency Services in Örebro

  • Örebro University Hospital (Universitetssjukhuset Örebro):

    • Address: Södra Grev Rosengatan, 703 62 Örebro
    • Phone: +46 19 602 10 00
    • This is the main hospital in Örebro, equipped to handle all types of medical emergencies.

  • Örebro Police Station:

    • Address: Järnvägsgatan 3, 703 62 Örebro
    • Phone: 114 14 (non-emergency line)

  • Örebro Fire Department:

    • Address: Aspholmsvägen 5, 702 27 Örebro
    • Phone: 112 (for emergencies)

7. Tips for Visitors and Immigrants

  • Save Key Numbers: Program emergency numbers (112, 114 14, 1177) into your phone for quick access.
  • Learn Basic Swedish Phrases: While English is widely spoken, knowing a few Swedish phrases can be helpful in emergencies. For example:
    • "Hjälp!" (Help!)
    • "Jag behöver en ambulans." (I need an ambulance.)
    • "Det brinner!" (There’s a fire!)
    • "Jag har blivit rånad." (I’ve been robbed.)
  • Carry Identification: Always have your ID or passport and any relevant insurance documents with you.
  • Stay Informed: Download the "Krisinformation" app or visit krisinformation.se for updates on local emergencies or crises.

8. Additional Resources

  • Swedish Civil Contingencies Agency (MSB):

    • Website: www.msb.se
    • Provides information on emergency preparedness and safety tips.

  • Tourist Information Center in Örebro:

    • Address: Örebro Slott, Kansligatan 1, 703 61 Örebro
    • Phone: +46 19 21 21 21
    • Staff can assist with local information and guidance.

By familiarizing yourself with these emergency communication systems and procedures, you’ll be well-prepared to handle any unexpected situations during your time in Örebro. Stay safe!