Stockholm

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Emergency Numbers

Essential emergency numbers and how to access support services in Stockholm.

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Emergency Numbers in Stockholm, Sweden

In Stockholm, as in the rest of Sweden, emergency services are well-organized and accessible. Below is a comprehensive guide to the main emergency numbers, their purposes, costs, procedures, and additional considerations.

1. Main Emergency Number: 112

  • Purpose: This is the universal emergency number in Sweden for all urgent situations requiring immediate assistance, such as police, fire brigade, ambulance, sea rescue, mountain rescue, poison information, and social emergency services.
  • How to Use: Dial 112 from any phone (mobile or landline). The call is free of charge.
  • Languages: Operators speak Swedish and English, and interpreters are available for other languages if needed.
  • Procedure:
    1. State your location clearly.
    2. Describe the nature of the emergency (e.g., fire, medical, crime).
    3. Follow the operatorโ€™s instructions.
  • Local Considerations:
    • You do not need a SIM card or credit on your phone to call 112.
    • The service is available 24/7.

2. Non-Emergency Numbers

For situations that are not life-threatening but still require assistance, the following numbers are available:

Police (Non-Emergency): 114 14

  • Purpose: For reporting crimes that are not in progress, lost property, or general police inquiries.
  • Cost: Local call charges apply.
  • How to Use: Dial 114 14 and follow the prompts.
  • Languages: Swedish and English are supported.
  • Local Considerations:
    • Use this number for non-urgent matters to avoid overloading the 112 emergency line.

Healthcare Advice (Non-Emergency): 1177

  • Purpose: For medical advice and guidance on non-urgent health issues.
  • Cost: Local call charges apply.
  • How to Use: Dial 1177 to speak with a nurse or healthcare professional.
  • Languages: Swedish and English, with interpreters available for other languages.
  • Local Considerations:
    • This service is part of Swedenโ€™s public healthcare system and is available 24/7.

3. Poison Information Center: 010-456 6700

  • Purpose: For advice on poisoning or exposure to toxic substances.
  • Cost: Local call charges apply.
  • How to Use: Dial 010-456 6700.
  • Languages: Swedish and English.
  • Local Considerations:
    • In case of severe poisoning, call 112 instead.

4. Social Emergency Services

  • Purpose: For urgent social issues, such as child protection, domestic violence, or homelessness.
  • How to Use: Call 112 and ask for social emergency services.
  • Cost: Free of charge.
  • Local Considerations:
    • Social services are available 24/7 and can provide immediate assistance or referrals.

5. Alternative Communication Methods

If you are unable to make a voice call, Sweden offers alternative ways to contact emergency services:

SMS Service for the Deaf or Hard of Hearing

  • Purpose: For individuals who are deaf, hard of hearing, or have speech impairments.
  • How to Use: You must register in advance for the SMS 112 service. Visit the Swedish Post and Telecom Authority (PTS) website for details.
  • Cost: Free of charge.
  • Local Considerations:
    • Ensure you are registered before you need the service.

SOS Alarm App

  • Purpose: An app provided by SOS Alarm (the organization managing 112 calls) to enhance emergency communication.
  • Features:
    • Sends your exact location to emergency services.
    • Allows you to chat with operators if you cannot speak.
  • How to Use: Download the app from the App Store or Google Play and follow the setup instructions.
  • Cost: Free of charge.
  • Local Considerations:
    • The app is particularly useful for tourists or those unfamiliar with the city.

6. Emergency Services for Tourists

  • Embassy Assistance: If you are a foreign visitor and require assistance, contact your countryโ€™s embassy in Stockholm. They can provide support in emergencies, such as lost passports or legal issues.
  • Tourist Information Centers: While not for emergencies, these centers can guide you to the appropriate services if needed.

7. General Tips for Emergencies in Stockholm

  • Stay Calm: Emergency operators are trained to handle stressful situations and will guide you through the process.
  • Know Your Location: Be prepared to provide your address or a nearby landmark.
  • Save Key Numbers: Store the non-emergency numbers (114 14 and 1177) in your phone for quick access.
  • Language Barriers: If you do not speak Swedish or English, request an interpreter when calling 112.

By familiarizing yourself with these emergency numbers and procedures, you can ensure a safer and more secure experience while in Stockholm.