Sundsvall

Emergency Communication in Sundsvall, Sweden

Sundsvall, a city in central Sweden, has a well-organized and efficient emergency communication system. Whether you are a resident, visitor, or immigrant, it is essential to understand how to access emergency services and what to expect in case of an emergency. Below is a detailed guide:

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1. How to Contact Emergency Services

In Sweden, including Sundsvall, all emergency services are accessible through a single emergency number:

• Emergency Number: 112
  • This number connects you to all emergency services, including police, fire brigade, ambulance, sea rescue, mountain rescue, poison information, and social emergency services.
  • The number is toll-free and can be dialed from any phone, including mobile phones without a SIM card.

When to Call 112

You should call 112 in situations where there is an immediate threat to life, property, or the environment. Examples include:

• Medical emergencies (e.g., heart attack, severe injury, or unconsciousness)
• Fires
• Crimes in progress
• Traffic accidents
• Natural disasters or environmental hazards

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2. Types of Emergencies Covered

The 112 emergency number in Sundsvall covers the following services:

• Medical Emergencies: Ambulance services for life-threatening conditions or severe injuries.
• Police: Assistance in cases of crime, violence, or public safety concerns.
• Fire Brigade: Firefighting and rescue operations.
• Rescue Services: For incidents such as drowning, mountain accidents, or hazardous material spills.
• Poison Information: Immediate advice on poisoning or chemical exposure.
• Social Emergency Services: Support for urgent social issues, such as child protection or domestic violence.

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3. Communication Methods Available

Sweden’s emergency communication system is designed to be accessible and efficient. Here are the methods you can use to communicate during an emergency:

Phone Calls

• Dial 112 for voice communication with an operator. Operators are trained to handle calls in Swedish and English, and translation services are available for other languages if needed.

Text Messages (SMS)

• If you are unable to speak or hear, you can send an SMS to 112. However, you must first register your phone number for this service. Visit the Swedish Post and Telecom Authority (PTS) website for instructions on how to register.

SOS Alarm App

• The SOS Alarm app is a free mobile application that allows you to contact emergency services. It automatically provides your location to the operator, which is especially useful if you are in a remote area or unable to describe your location. The app is available in Swedish and English.

Emergency Phones

• In some public areas, such as highways or train stations, you may find emergency phones that connect directly to 112.

Hearing or Speech Impairments

• For individuals with hearing or speech impairments, Sweden offers a text relay service called Texttelefoni.se. You can use this service to communicate with emergency operators via text.

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4. Associated Costs

• Free of Charge: All emergency calls to 112 are free of charge, regardless of whether you are using a mobile phone, landline, or public phone.
• Ambulance Services: While the call itself is free, there may be a fee for ambulance transport. In Sundsvall, the cost is typically around 400–1,000 SEK (approximately 35–90 USD), depending on the region and the nature of the service. This fee is often covered by health insurance, so check your coverage if you are a visitor or immigrant.

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5. Specific Local Considerations and Procedures

Language Support

• Emergency operators in Sundsvall are fluent in Swedish and English. If you do not speak either language, inform the operator, and they will connect you to a translator. Be prepared to state your location and the nature of the emergency clearly.

Location Information

• Sundsvall is surrounded by forests, mountains, and water bodies, so it is crucial to provide accurate location details during emergencies. If you are unsure of your location, use the SOS Alarm app, which automatically shares your GPS coordinates with the operator.

Non-Emergency Situations

• For non-urgent matters, do not call 112. Instead, use the following numbers:
  • Police (Non-Emergency): 114 14
  • Healthcare Advice (Non-Emergency): 1177 (available 24/7 for medical advice and guidance)
  • Social Services (Non-Emergency): Contact Sundsvall Municipality at +46 60 19 10 00

Cultural Considerations

• Swedes value efficiency and directness in communication. When calling 112, stay calm, speak clearly, and provide concise information about the emergency. Avoid unnecessary details unless asked by the operator.

Preparedness

• If you are staying in Sundsvall for an extended period, familiarize yourself with the local area, including nearby hospitals, police stations, and fire stations. Keep a list of important numbers and download the SOS Alarm app for added convenience.

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6. Additional Resources

• SOS Alarm Website: www.sosalarm.se (available in Swedish and English)
• Swedish Civil Contingencies Agency (MSB): Provides information on emergency preparedness and safety tips. Visit www.msb.se.
• Sundsvall Municipality: For local emergency and safety information, visit www.sundsvall.se.

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By understanding the emergency communication system in Sundsvall, Sweden, you can ensure that you are prepared to respond effectively in case of an emergency. Always prioritize safety and do not hesitate to call 112 if you or someone else is in danger.