Uppsala

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Emergency Communication

Key information on how to contact emergency services and access crisis communication channels in Uppsala.

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Emergency Communication in Uppsala, Sweden

Sweden, including Uppsala, has a well-organized and efficient emergency response system. It is designed to handle a wide range of emergencies, from medical issues to fires and crimes. Below is a detailed guide to help you navigate emergency communication in Uppsala.

1. How to Contact Emergency Services

In Sweden, there is a single emergency number for all types of emergencies:

  • Emergency Number: 112
    • This number is toll-free and can be dialed from any phone, including mobile phones without a SIM card.
    • The service is available 24/7 and connects you to the appropriate emergency service (police, ambulance, fire department, etc.).

Languages Supported:

  • Operators typically speak Swedish and English. If you do not speak either language, they will try to connect you with an interpreter for other languages.

When to Call 112:

  • Life-threatening situations (e.g., severe injuries, fires, crimes in progress).
  • Situations requiring immediate assistance from police, fire, or medical services.

2. Types of Emergencies Covered

The 112 emergency number covers the following situations:

  • Medical Emergencies:

    • Heart attacks, strokes, severe injuries, or any life-threatening medical condition.
    • Ambulances are dispatched if necessary.

  • Fire Emergencies:

    • Fires in buildings, vehicles, or forests.
    • Gas leaks or other hazardous material incidents.

  • Criminal Emergencies:

    • Crimes in progress (e.g., theft, assault, vandalism).
    • Suspicious activities that require immediate police attention.

  • Traffic Accidents:

    • Collisions, injuries, or dangerous situations on the road.

  • Other Emergencies:

    • Missing persons, drowning incidents, or other urgent situations.

3. Costs Involved

  • Calling 112:

    • Free of charge.

  • Ambulance Services:

    • If you require an ambulance, there is a fee for the service. In Uppsala, the cost is typically around 400โ€“500 SEK (approximately 35โ€“45 USD) for Swedish residents and those covered by Swedish health insurance.
    • Visitors without Swedish health insurance may be charged the full cost of the service, which can be significantly higher. It is advisable to have travel insurance to cover such expenses.

  • Police and Fire Services:

    • These services are free of charge.

4. Procedures for Reporting Emergencies

When you call 112, follow these steps:

  1. Stay Calm:

    • Speak clearly and remain calm to provide accurate information.

  2. Provide Your Location:

    • Give the exact address or describe your location as precisely as possible. If you are unsure of your location, mention nearby landmarks or use your phoneโ€™s GPS.

  3. Describe the Emergency:

    • Explain what has happened and the type of assistance needed (e.g., ambulance, police, fire department).

  4. Answer Questions:

    • The operator will ask follow-up questions to assess the situation. Answer them as accurately as possible.

  5. Follow Instructions:

    • The operator may provide instructions on what to do while waiting for help to arrive (e.g., performing CPR, evacuating a building).

  6. Stay on the Line:

    • Do not hang up until the operator tells you to. They may need additional information.

5. Non-Emergency Situations

For non-urgent matters, there are alternative numbers to contact:

  • Police (Non-Emergency): 114 14

    • Use this number for reporting crimes that are not in progress, lost property, or general inquiries.
    • Available 24/7 and supports English.

  • Healthcare Advice (Non-Emergency): 1177

    • This is the Swedish healthcare advice line, where you can speak to a nurse for medical guidance.
    • Available 24/7 and supports English.

  • Poison Information Center: 010-456 6700

    • Call this number for advice on poisoning or chemical exposure.

6. Local Considerations and Cultural Nuances

  • Efficient and Professional Services:

    • Emergency services in Sweden are highly professional and efficient. You can trust that help will arrive as quickly as possible.

  • Respect for the System:

    • Only call 112 for genuine emergencies. Misusing the emergency number is taken seriously and can result in fines or legal consequences.

  • Language Barriers:

    • While most operators speak English, it is helpful to learn a few basic Swedish phrases for emergencies, such as:
      • "Hjรคlp!" (Help!)
      • "Jag behรถver en ambulans." (I need an ambulance.)
      • "Det brinner!" (There is a fire!)
      • "Jag har blivit rรฅnad." (I have been robbed.)

  • Emergency Apps:

    • Consider downloading the SOS Alarm app (available on iOS and Android). It allows you to call 112 and automatically shares your location with the operator.

  • Cultural Attitudes:

    • Swedes value order and efficiency. When interacting with emergency services, be concise and cooperative.

  • Weather-Related Emergencies:

    • Uppsala experiences cold winters with snow and ice. Be cautious of weather-related risks such as icy roads or hypothermia. In such cases, 112 can assist.

7. Additional Tips for Visitors and Immigrants

  • Travel Insurance:

    • Ensure you have comprehensive travel or health insurance to cover medical emergencies and ambulance costs.

  • Emergency Contacts:

    • Save important numbers (112, 114 14, 1177) in your phone for quick access.

  • Know Your Location:

    • Familiarize yourself with Uppsalaโ€™s landmarks and neighborhoods to describe your location accurately in an emergency.

  • Stay Informed:

    • Follow local news and weather updates, especially during winter, to stay aware of potential risks.

By understanding how to communicate during emergencies in Uppsala, you can ensure your safety and the safety of those around you. Swedenโ€™s emergency services are reliable and well-equipped to handle a wide range of situations, so do not hesitate to seek help when needed.