Uppsala

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Safety and Emergency Services

Information on staying safe and accessing police, fire, and medical emergency services in Uppsala.

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Safety and Emergency Services in Uppsala, Sweden

Uppsala, a historic and vibrant city in Sweden, is known for its safety and well-organized emergency services. However, itโ€™s always important to be prepared and informed about how to handle emergencies. Below is a comprehensive guide to safety and emergency services in Uppsala, covering all key aspects.

1. Emergency Contact Numbers

Sweden has a centralized emergency system, and the same applies to Uppsala. The following are the key emergency numbers you should know:

  • 112: The universal emergency number in Sweden for police, fire, ambulance, and other urgent assistance. This number is free to call and works 24/7.
  • 114 14: For non-urgent police matters (e.g., reporting a crime that is not in progress or seeking advice).
  • 1177: For non-urgent medical advice and guidance. This is the Swedish Healthcare Guide, available 24/7.
  • 113 13: For general information during major crises or emergencies (e.g., natural disasters or public health emergencies).
  • +46 77 114 14 00: If you need to contact the Swedish police from outside Sweden.

2. Police Services

The police in Uppsala are professional, approachable, and well-trained to handle emergencies and non-emergencies alike.

  • Emergency Situations: Call 112 if you are in immediate danger or witness a crime in progress.
  • Non-Emergency Situations: For reporting theft, lost property, or other non-urgent matters, call 114 14 or visit the local police station.
  • Local Police Station:
    • Address: Svartbรคcksgatan 49, 753 32 Uppsala
    • Opening Hours: Typically open during weekdays; check the website or call ahead for specific hours.
    • Website: Swedish Police Website

Tips:

  • If you donโ€™t speak Swedish, you can request assistance in English when calling the police.
  • Always carry identification, as it may be required when filing a report.

3. Fire Services

The fire department in Uppsala is part of the Rรคddningstjรคnsten (Rescue Services), which handles fire emergencies, hazardous material incidents, and rescue operations.

  • Emergency Situations: Call 112 to report fires, gas leaks, or other life-threatening situations.
  • Fire Safety Tips:
    • Ensure you know the fire escape routes in your accommodation.
    • Smoke detectors are mandatory in Swedish homes and public buildings, so report any issues to your landlord or building manager.

4. Medical Services

Sweden has a high-quality healthcare system, and Uppsala is home to some of the best medical facilities in the country.

Emergency Medical Assistance

  • Call 112 for life-threatening medical emergencies (e.g., heart attack, severe injury, or unconsciousness). An ambulance will be dispatched to your location.
  • Ambulance services are highly efficient and staffed with trained paramedics.

Non-Emergency Medical Assistance

  • Call 1177 for medical advice or to find the nearest healthcare facility. Nurses and medical professionals provide guidance in Swedish and English.
  • Visit the Akutmottagning (Emergency Department) at Uppsala University Hospital for urgent but non-life-threatening issues.

Pharmacies (Apotek)

  • Pharmacies in Uppsala are well-stocked and can provide over-the-counter medications and advice.
  • Apoteket Hjรคrtat and Apoteket Kronan are two major pharmacy chains with locations across the city.

Costs:

  • Emergency medical care is subsidized for residents and EU/EEA citizens with a European Health Insurance Card (EHIC).
  • Non-EU/EEA visitors may need to pay out-of-pocket or use travel insurance. An ambulance ride can cost around SEK 400โ€“1,000, and emergency room visits typically cost SEK 400โ€“500 for uninsured individuals.

5. Reporting an Emergency

When reporting an emergency, follow these steps:

  1. Dial 112.
  2. Clearly state your name, location, and the nature of the emergency.
  3. Answer any questions from the operator. They may ask for details to assess the situation and dispatch the appropriate services.
  4. Stay on the line until the operator confirms they have all the information they need.

Language Support:

  • Operators at 112 can assist in multiple languages, including English. If you donโ€™t speak Swedish, simply state your preferred language.

6. Costs Associated with Emergency Services

  • Police and Fire Services: Free of charge.
  • Medical Services: Costs depend on your residency status and insurance:
    • Residents and EU/EEA citizens with EHIC: Heavily subsidized or free.
    • Non-EU/EEA visitors: Costs vary; ensure you have travel insurance to cover medical expenses.

7. Local Considerations and Tips

  • Safety in Uppsala: Uppsala is generally a very safe city with low crime rates. However, like any city, petty crimes such as pickpocketing can occur, especially in crowded areas or during festivals.
  • Emergency Preparedness:
    • Save emergency numbers in your phone.
    • Familiarize yourself with the location of the nearest hospital, police station, and fire station.
  • Cultural Considerations:
    • Swedes are generally calm and composed, even in emergencies. Try to remain calm and follow instructions from authorities.
    • Public defibrillators (AEDs) are widely available in public spaces, shopping centers, and train stations.
  • Winter Safety: During winter, icy roads and sidewalks can lead to accidents. Wear appropriate footwear and be cautious when walking or driving.

8. Additional Resources

  • Swedish Civil Contingencies Agency (MSB): Provides information on safety and preparedness for emergencies. Website: MSB
  • Uppsala Municipality: Offers local safety updates and resources. Website: Uppsala Municipality

By familiarizing yourself with these details, youโ€™ll be well-prepared to handle any emergencies during your time in Uppsala. Stay safe and enjoy your visit!