Vasteras

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Emergency Communication

Information on how to contact emergency services and hotlines in case of urgent situations.

Sections

1. Contacting Emergency Services in Västerås

Sweden has a centralized emergency number for all types of emergencies, including police, fire, and medical services.

Emergency Number: 112

  • What it covers: Police, fire brigade, ambulance, sea rescue, air rescue, poison information, and other urgent assistance.
  • Availability: 24/7, free of charge.
  • Languages: Operators speak Swedish and English. If you do not speak either language, they can connect you to an interpreter for other languages.

How to Call 112

  • Dial 112 from any phone (mobile or landline). No prefix or area code is needed.
  • Calls to 112 are free, even if you are using a foreign SIM card or a phone without credit.
  • If you are unable to speak, stay on the line. The operator may attempt to trace your location or send help based on background noise.

2. Non-Emergency Numbers

For non-urgent situations, there are specific numbers to contact:

  • Police (Non-Emergency): 114 14
    • Use this number for reporting crimes that are not in progress or for general police inquiries.
    • Available 24/7.
    • Cost: Local call rates apply.
  • Healthcare Advice (Non-Emergency): 1177
    • For medical advice or guidance on where to seek care.
    • Available 24/7.
    • Cost: Local call rates apply.

3. Communication Methods

In addition to phone calls, there are other ways to communicate during emergencies:

Text Messaging (SMS)

  • If you are unable to speak, you can send an SMS to 112, but this service is primarily for individuals with hearing or speech impairments. You must register for this service in advance through the Swedish Post and Telecom Authority (PTS).

Emergency Apps

  • SOS Alarm App: This app allows you to contact emergency services and share your location directly with operators. It is free to download and use.
    • Available in Swedish and English.
    • Recommended for tourists and residents alike.

Social Media and Websites

  • In non-urgent situations, you can check updates or contact authorities via their official websites or social media platforms:

4. Costs

  • Emergency Calls (112): Free of charge.
  • Non-Emergency Calls (114 14 or 1177): Charged at local call rates, which are typically low in Sweden.
  • Ambulance Services: While calling for an ambulance is free, the actual transport may incur a fee (approximately 400–1,000 SEK, depending on the region). This cost is often covered by health insurance, so ensure you have travel or health insurance if you are visiting.

5. Procedures for Reporting Emergencies

When you call 112, follow these steps:

  1. Stay Calm: Speak clearly and provide as much information as possible.
  2. Provide Your Location: Give the exact address or describe nearby landmarks. If you are unsure, the operator may use GPS to locate you.
  3. Describe the Emergency: Explain what has happened and whether anyone is injured or in immediate danger.
  4. Follow Instructions: The operator may give you instructions to follow until help arrives.
  5. Do Not Hang Up: Stay on the line until the operator confirms they have all the information they need.

6. Local Considerations and Cultural Practices

  • Efficiency and Professionalism: Swedish emergency services are highly efficient and professional. Expect quick and organized responses.
  • Language Barrier: While most Swedes speak English fluently, it is helpful to learn a few basic Swedish phrases, such as:
    • "Hjälp!" (Help!)
    • "Jag behöver en ambulans." (I need an ambulance.)
    • "Det är en brand." (There is a fire.)
  • Respect for Resources: Avoid calling 112 for non-urgent matters, as this can delay help for those in real emergencies. Use the non-emergency numbers instead.
  • Preparedness: If you are staying in Västerås for an extended period, familiarize yourself with your local area, including the nearest hospital, police station, and fire station.
  • Cultural Sensitivity: Swedes value privacy and calmness. In emergencies, remain composed and avoid panicking, as this aligns with the cultural norm of handling situations rationally.

7. Additional Tips for Visitors

  • Save Key Numbers: Program 112, 114 14, and 1177 into your phone for quick access.
  • Know Your Location: Always be aware of your surroundings, especially if you are in a new area. Use maps or apps to pinpoint your location.
  • Carry Identification: Keep your ID and any relevant medical information (e.g., allergies, medications) with you at all times.
  • Travel Insurance: Ensure you have valid travel insurance that covers medical emergencies, including ambulance transport.

By following these guidelines, you can navigate emergency situations in Västerås with confidence. Sweden’s emergency services are reliable and well-equipped to assist both residents and visitors.