Abu Dhabi

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Emergency Services

Sections

1. General Emergency Number

  • 999: This is the central emergency hotline in Abu Dhabi for all types of emergencies, including police, fire, and medical assistance. Operators are available 24/7 and can assist in multiple languages, including English and Arabic.

2. Police Services

  • Contact Number: 999 (for emergencies) or 901 (for non-emergencies, inquiries, or complaints).
  • Services Provided:
    • Reporting crimes, theft, or suspicious activities.
    • Assistance in traffic accidents.
    • Lost and found services.
    • General public safety and security.
  • Procedure:
    • Dial 999 and provide your location and details of the emergency.
    • Police officers are dispatched promptly to the scene.
    • For non-urgent matters, call 901 or visit the nearest police station.
  • Costs: Police services are free of charge for emergencies.
  • Local Considerations:
    • Always carry identification (passport, Emirates ID, or a copy of your visa) as it may be required during interactions with the police.
    • Be respectful and cooperative when dealing with law enforcement officers.
    • Avoid public disputes or confrontations, as these are taken seriously in the UAE.

3. Fire and Rescue Services

  • Contact Number: 997
  • Services Provided:
    • Firefighting and rescue operations.
    • Assistance during building collapses or other structural emergencies.
    • Hazardous material handling.
  • Procedure:
    • Dial 997 and provide the exact location and nature of the fire or hazard.
    • Evacuate the area and follow instructions from emergency responders.
  • Costs: Firefighting services are free for emergencies.
  • Local Considerations:
    • Fire safety regulations are strictly enforced in Abu Dhabi. Ensure your residence or workplace complies with fire safety standards.
    • Familiarize yourself with fire exits and evacuation procedures in buildings.

4. Ambulance and Medical Emergency Services

  • Contact Number: 998 or 999
  • Services Provided:
    • Emergency medical assistance and transportation to hospitals.
    • On-site first aid and stabilization.
  • Procedure:
    • Dial 998 or 999 and provide details about the medical emergency, including the patient’s condition and location.
    • Ambulances are dispatched promptly and are equipped with advanced medical equipment.
  • Costs:
    • Emergency ambulance services are generally free for residents and visitors.
    • However, treatment at hospitals may incur costs depending on your insurance coverage. Ensure you have valid health insurance, as it is mandatory in the UAE.
  • Local Considerations:
    • Carry your health insurance card or Emirates ID at all times.
    • Be aware of the nearest hospital or clinic in your area.

5. Coast Guard and Maritime Emergencies

  • Contact Number: 996
  • Services Provided:
    • Assistance with maritime accidents or emergencies.
    • Rescue operations for individuals in distress at sea.
  • Procedure:
    • Dial 996 and provide details of the emergency, including your location (if possible, use GPS coordinates).
  • Costs: Services are free for emergencies.
  • Local Considerations:
    • Follow safety guidelines when engaging in water activities.
    • Avoid restricted areas in the sea, as these are monitored by the authorities.

6. Electricity and Water Emergencies

  • Contact Number: 800 2332 (Abu Dhabi Distribution Company - ADDC)
  • Services Provided:
    • Reporting power outages or water supply issues.
    • Emergency repairs for electrical or water-related hazards.
  • Procedure:
    • Call the ADDC hotline and provide your account number (if applicable) and details of the issue.
  • Costs: Emergency response is free, but repair costs may apply depending on the situation.
  • Local Considerations:
    • Ensure your residence complies with safety standards for electrical and water systems.

7. Poison Control and Toxicology

  • Contact Number: 800 424 (Toll-Free)
  • Services Provided:
    • Assistance with poisoning cases (e.g., ingestion of harmful substances, chemical exposure).
    • Guidance on first aid measures before medical help arrives.
  • Procedure:
    • Call the hotline and provide details about the substance involved and the patient’s condition.
  • Costs: Free consultation and guidance.
  • Local Considerations:
    • Store chemicals, medicines, and cleaning agents safely, especially if you have children.

8. Mental Health and Psychological Support

  • Contact Number: 800 4673 (800 HOPE) - National Program for Happiness and Wellbeing
  • Services Provided:
    • Confidential mental health support and counseling.
    • Assistance for individuals experiencing stress, anxiety, or depression.
  • Procedure:
    • Call the hotline to speak with a trained counselor.
  • Costs: Free of charge.
  • Local Considerations:
    • Mental health is increasingly recognized as an important aspect of well-being in the UAE. Do not hesitate to seek help if needed.

9. Roadside Assistance

  • Contact Number: Varies by provider (e.g., AAA UAE, Emirates Roadside Assistance).
  • Services Provided:
    • Towing and vehicle recovery.
    • Battery jump-starts, tire changes, and fuel delivery.
  • Procedure:
    • Contact your roadside assistance provider and provide your location and vehicle details.
  • Costs: Costs depend on your service provider and coverage plan.
  • Local Considerations:
    • Ensure your vehicle insurance includes roadside assistance.

10. Key Cultural and Practical Considerations

  • Language: While Arabic is the official language, most emergency service operators and responders speak English, making it easier for visitors and immigrants to communicate.
  • Respect for Local Laws: The UAE has strict laws regarding public behavior, alcohol consumption, and drug use. Be mindful of these laws to avoid legal issues.
  • Emergency Apps:
    • Hassantuk: A smart fire alarm system for homes and businesses.
    • Abu Dhabi Police App: Provides access to emergency services, traffic updates, and other resources.
  • Emergency Preparedness:
    • Familiarize yourself with emergency exits and assembly points in your residence or workplace.
    • Save emergency contact numbers in your phone for quick access.

By understanding and utilizing Abu Dhabi’s emergency services, you can ensure your safety and well-being while living in or visiting the city. Always remain calm during emergencies and follow the instructions provided by authorities.