Ajman

🚨

Emergency Communication

Sections

1. Emergency Contact Numbers in Ajman

The UAE has a unified emergency response system, and Ajman follows the same structure. Here are the key emergency numbers you need to know:

  • Police (General Emergencies): 999
    For reporting crimes, accidents, or any situation requiring immediate police assistance.

  • Ambulance/Medical Emergencies: 998
    For medical emergencies requiring an ambulance or urgent medical attention.

  • Fire Department (Civil Defence): 997
    For reporting fires, hazardous material incidents, or rescue operations.

  • Coast Guard (Marine Emergencies): 996
    For emergencies at sea, including drowning incidents or boat accidents.

  • Electricity and Water Emergencies (FEWA): 991
    For reporting power outages, water supply issues, or electrical hazards.

  • Municipality (Public Health and Safety): 06-7036666
    For reporting public health concerns, environmental hazards, or municipal issues.

  • Ajman Traffic Department: 06-7032000
    For traffic-related emergencies or inquiries.

2. Communication Channels

In addition to the emergency numbers, Ajman offers several other communication channels for reporting emergencies or seeking assistance:

  • Mobile Apps:

    • UAE Police App: Available on iOS and Android, this app allows you to report crimes, traffic accidents, and other emergencies directly to the police.
    • Ajman Municipality App: For reporting public safety or environmental issues.

  • SMS Services:
    In some cases, you can send an SMS to emergency services if you are unable to make a call. This is particularly useful for individuals with hearing or speech impairments.

  • Social Media:
    Many government entities, including Ajman Police and Civil Defence, maintain active social media accounts (Twitter, Instagram, etc.) where you can find updates or contact them for non-urgent matters.

  • Emergency Hotlines for Women and Children:

    • Child Protection Hotline: 800-988
    • Women’s Protection Hotline: 800-111
      These hotlines are available for reporting abuse, exploitation, or other safety concerns.

3. Procedures for Reporting Emergencies

When reporting an emergency in Ajman, follow these steps:

  1. Dial the Appropriate Number:
    Call the relevant emergency number (e.g., 999 for police, 998 for medical emergencies).

  2. Provide Your Location:
    Clearly state your location. If you are unsure of your exact address, provide nearby landmarks or use GPS coordinates from your smartphone.

  3. Describe the Emergency:
    Briefly explain the nature of the emergency (e.g., fire, medical issue, crime). Be concise but provide enough detail for responders to understand the situation.

  4. Follow Instructions:
    The operator may ask follow-up questions or provide instructions on what to do until help arrives. Stay calm and cooperate.

  5. Stay on the Line:
    Do not hang up until the operator confirms they have all the necessary information.

4. Costs Associated with Emergency Services

  • Free of Charge:
    Emergency services in Ajman, including police, ambulance, and fire response, are free of charge for all residents, visitors, and immigrants. This includes the cost of dispatching emergency personnel and vehicles.

  • Medical Treatment Costs:
    While ambulance services are free, the cost of medical treatment at hospitals is not. Visitors and immigrants are advised to have valid health insurance to cover medical expenses. Without insurance, you will be required to pay out-of-pocket for treatment.

5. Local Considerations and Cultural Aspects

Ajman, like the rest of the UAE, has a unique cultural and legal environment. Here are some important considerations:

  • Language:
    Emergency operators typically speak Arabic and English. If you do not speak either language, try to find someone nearby who can assist with translation.

  • Respect for Authority:
    Emergency personnel, including police and firefighters, are highly respected in the UAE. Always cooperate fully and follow their instructions.

  • Modesty and Privacy:
    In medical emergencies, especially involving women, cultural norms around modesty are observed. Female paramedics or police officers may be dispatched when possible.

  • Legal Obligations:
    It is mandatory to report certain incidents, such as car accidents, to the police. Failure to do so can result in fines or legal consequences.

  • False Reporting:
    Making false emergency calls is a serious offense in the UAE and can result in heavy fines or imprisonment.

  • Traffic Accidents:
    If you are involved in a minor traffic accident, move your vehicle to the side of the road (if safe to do so) and call the police. They will issue a report, which is required for insurance claims.

6. Tips for Visitors and Immigrants

  • Save Emergency Numbers:
    Program all relevant emergency numbers into your phone for quick access.

  • Download Apps:
    Install the UAE Police and Ajman Municipality apps for added convenience.

  • Learn Basic Arabic Phrases:
    While English is widely spoken, knowing a few Arabic phrases can be helpful in emergencies.

  • Carry Identification:
    Always carry a copy of your passport, visa, or Emirates ID, as emergency personnel may request identification.

  • Stay Updated:
    Follow local news and government social media accounts for updates on safety alerts or emergencies.

Ajman’s emergency communication system is efficient, reliable, and designed to cater to the needs of a diverse population. By familiarizing yourself with the procedures and cultural considerations, you can ensure a safe and secure experience in the emirate.