Ajman

🏛️

Government Services

Sections

1. Categories of Public Services in Ajman

Ajman provides a variety of public services through its government departments and entities. These services can be broadly categorized as follows:

a. Residency and Visa Services

  • Issuance and renewal of residency visas.
  • Family sponsorship visas.
  • Tourist and visit visa extensions.
  • Cancellation of visas.

b. Civil and Personal Status Services

  • Issuance of Emirates ID cards.
  • Birth, marriage, and death certificates.
  • Attestation of documents.

c. Licensing and Permits

  • Driving licenses (issuance, renewal, and replacement).
  • Vehicle registration and renewal.
  • Business licenses and trade permits.

d. Utility and Municipality Services

  • Water and electricity connections (via FEWA - Federal Electricity and Water Authority).
  • Waste management and recycling services.
  • Housing and land-related services.

e. Healthcare Services

  • Health card issuance and renewal.
  • Access to public healthcare facilities.
  • Vaccination services.

f. Judicial and Legal Services

  • Filing cases and legal disputes.
  • Notary public services.
  • Legal consultations.

g. Education and Employment Services

  • School and university registrations.
  • Work permits and labor card issuance.

h. Police and Security Services

  • Reporting crimes or lost items.
  • Traffic fines payment.
  • Clearance certificates (Good Conduct Certificate).

2. Key Government Entities in Ajman

The following government entities are responsible for providing public services in Ajman:

  • Ajman Municipality and Planning Department (AMPD): Handles municipal services, building permits, and environmental initiatives.
  • Ajman Police General Headquarters: Manages security, traffic, and crime-related services.
  • Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP): Responsible for visas, residency, and Emirates ID services.
  • Ajman Free Zone Authority (AFZA): Provides business setup and licensing services for companies in the free zone.
  • Ministry of Health and Prevention (MOHAP): Oversees healthcare services, including health cards and vaccinations.
  • Federal Electricity and Water Authority (FEWA): Manages utility connections and billing.

3. Step-by-Step Procedures for Common Services

a. Emirates ID Issuance or Renewal

  • Step 1: Visit the ICP website or service center.
  • Step 2: Fill out the application form and upload required documents (passport, visa, and photo).
  • Step 3: Pay the applicable fees (AED 100–200 depending on the validity period).
  • Step 4: Book an appointment for biometric data collection (fingerprints and photo).
  • Step 5: Collect the Emirates ID from the designated post office or service center.

b. Residency Visa Application

  • Step 1: Obtain a sponsor (employer or family member).
  • Step 2: Undergo a medical fitness test at an approved health center.
  • Step 3: Apply for the visa through the ICP portal or typing center.
  • Step 4: Submit required documents (passport, Emirates ID, medical test results, and sponsor details).
  • Step 5: Pay the visa fees (AED 300–1,000 depending on the visa type and duration).
  • Step 6: Receive the residency visa stamp on your passport.

c. Driving License Issuance

  • Step 1: Enroll in a driving school approved by Ajman Police.
  • Step 2: Submit required documents (passport, visa, Emirates ID, and eye test results).
  • Step 3: Complete the theoretical and practical training.
  • Step 4: Pass the driving test conducted by Ajman Police.
  • Step 5: Pay the fees (approximately AED 4,500–7,000 for training and tests).
  • Step 6: Collect your driving license.

d. Utility Connection (Water and Electricity)

  • Step 1: Visit the FEWA website or customer service center.
  • Step 2: Submit the tenancy contract, Emirates ID, and passport copy.
  • Step 3: Pay the security deposit (AED 1,000–2,000 for residential properties).
  • Step 4: FEWA will process the application and activate the connection.

4. Costs Associated with Public Services

The costs for public services in Ajman vary depending on the type of service. Below are some approximate costs:

  • Emirates ID: AED 100–200 (per year of validity).
  • Residency Visa: AED 300–1,000 (depending on duration and type).
  • Driving License: AED 4,500–7,000 (including training and tests).
  • Utility Connection Deposit: AED 1,000–2,000.
  • Health Card: AED 500–700 (for non-Emiratis).

5. Local Site Considerations

  • Service Centers: Many government services are available online, but physical service centers are also available for those who prefer in-person assistance. Popular centers include the Ajman Municipality, ICP offices, and Ajman Police stations.
  • Timings: Government offices typically operate from 7:30 AM to 2:30 PM, Sunday to Thursday. Some services may be available on Saturdays or evenings.
  • Language: Arabic is the official language, but English is widely used in government offices. Translators are available for other languages if needed.
  • Dress Code: Modest attire is recommended when visiting government offices, in line with UAE cultural norms.
  • Payment Methods: Most government services accept payments via credit/debit cards or e-payment portals. Cash is less commonly used.

6. Cultural Considerations

  • Respect for Authority: Always address government officials respectfully and follow their instructions carefully.
  • Punctuality: Arrive on time for appointments, as delays may result in rescheduling.
  • Public Holidays: Government offices are closed on UAE public holidays, including Islamic holidays like Eid. Plan your visits accordingly.
  • Gender Segregation: Some offices may have separate counters or waiting areas for men and women. Follow the signage and instructions.

7. Online Portals and Mobile Apps

Ajman has embraced digital transformation, making many public services accessible online. Key platforms include:

By understanding the categories, procedures, and cultural nuances of public services in Ajman, visitors and immigrants can navigate the system effectively and enjoy a smooth transition to life in the emirate.