Ajman

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Comprehensive Guide to Public Utilities in Ajman, United Arab Emirates

Ajman, one of the seven emirates of the UAE, offers a well-organized public utility system that caters to residents and businesses. This guide provides detailed information about the types of utilities available, costs, procedures for setting up services, payment methods, and tips for managing utilities effectively in Ajman.

1. Types of Utilities Available in Ajman

The primary public utilities in Ajman include:

  • Electricity and Water: Provided by the Federal Electricity and Water Authority (FEWA).
  • Gas Supply: Managed by private companies such as Emirates Gas or Lootah Gas.
  • Telecommunications: Services like internet, landline, and mobile are provided by Etisalat and du.
  • Waste Management: Overseen by the Ajman Municipality and Planning Department.
  • Sewage and Drainage: Managed by Ajman Sewerage Private Company Limited (ASPCL).

2. Costs Associated with Utilities

Utility costs in Ajman vary depending on consumption, property size, and type of service. Below is an overview:

Electricity and Water (FEWA)

  • Electricity: Charged per kilowatt-hour (kWh). Rates vary for residential, commercial, and industrial users.
    • Residential rates: Approx. AED 0.30–0.45 per kWh.
  • Water: Charged per cubic meter (m³).
    • Residential rates: Approx. AED 4–5 per m³.
  • Connection Fees: One-time connection fees depend on the property size and usage type. For residential properties, it can range from AED 1,000 to AED 5,000.

Gas Supply

  • Cylinder Gas: Costs around AED 60–120 per refill, depending on the cylinder size.
  • Piped Gas: Monthly charges depend on consumption, typically ranging from AED 100–300 for residential users.

Telecommunications

  • Internet and Landline: Packages start at AED 250 per month for basic internet and landline services.
  • Mobile Plans: Prepaid and postpaid plans are available, starting at AED 50 per month.

Waste Management

  • Waste collection fees are typically included in the municipality fees, which are part of your tenancy contract. These fees are around 5% of the annual rent.

Sewage and Drainage

  • Ajman Sewerage charges a monthly fee based on water consumption. The rate is approximately AED 2 per m³ of water used.

3. Procedures for Setting Up Utility Services

Setting up utilities in Ajman involves specific steps. Here’s how to get started:

Electricity and Water (FEWA)

  1. Documents Required:
    • Emirates ID (copy).
    • Passport and visa (copy).
    • Tenancy contract (Ejari) or property ownership documents.
    • Title deed (if applicable).
  2. Application Process:
    • Visit the nearest FEWA office or apply online through the FEWA website.
    • Submit the required documents and pay the security deposit (AED 1,000–5,000 for residential properties).
    • Connection is typically activated within 1–3 business days.
  3. Security Deposit:
    • Refundable upon cancellation of the service.

Gas Supply

  1. Cylinder Gas:
    • Contact a local supplier (e.g., Emirates Gas or Lootah Gas).
    • Provide your address and pay for the cylinder and delivery.
  2. Piped Gas:
    • Contact a licensed gas provider.
    • Submit your tenancy contract and Emirates ID.
    • Installation and activation may take 1–2 weeks.

Telecommunications (Etisalat or du)

  1. Documents Required:
    • Emirates ID.
    • Tenancy contract or title deed.
  2. Application Process:
    • Visit an Etisalat or du service center or apply online.
    • Choose a package and pay the initial setup fee (if applicable).
    • Services are usually activated within 1–3 days.

Waste Management

  • Waste collection services are automatically included in the municipality fees. No separate setup is required.

Sewage and Drainage

  • Ajman Sewerage services are linked to your water consumption. Once your FEWA account is active, sewage charges are automatically billed.

4. Payment Methods

Ajman offers multiple convenient payment options for utility bills:

Electricity and Water (FEWA)

  • Online: Through the FEWA website or mobile app.
  • Kiosks: FEWA payment kiosks located across Ajman.
  • Banks: Payments can be made via bank transfers or at partner banks.
  • Customer Service Centers: Pay directly at FEWA offices.

Gas Supply

  • Cylinder Gas: Cash or card payment upon delivery.
  • Piped Gas: Online payment through the provider’s website or mobile app.

Telecommunications

  • Online: Through the provider’s website or app.
  • Service Centers: Pay at Etisalat or du offices.
  • Auto-Pay: Set up automatic payments via credit card.

Sewage and Drainage

  • Payments are made through Ajman Sewerage’s website, mobile app, or at their customer service centers.

5. Local Considerations and Tips

  • Budgeting: Utility costs can add up, especially during the summer when air conditioning usage increases electricity bills. Monitor your consumption to avoid high bills.
  • Energy Efficiency: Use energy-efficient appliances and LED lighting to reduce electricity costs.
  • Water Conservation: Water is a precious resource in the UAE. Avoid wastage to keep your bills low and support sustainability efforts.
  • Bill Monitoring: Regularly check your bills online to ensure accuracy and avoid late payment penalties.
  • Customer Support: FEWA, Ajman Sewerage, and other providers have dedicated customer service teams. Don’t hesitate to contact them for billing issues or service inquiries.
  • Tenancy Contracts: Ensure your tenancy contract is registered with the Ajman Municipality (Ejari equivalent) to avoid delays in setting up utilities.
  • Security Deposits: Keep receipts for all security deposits. These are refundable when you move out and cancel the services.

6. Emergency Contacts

  • FEWA Customer Service: 800 3392
  • Ajman Sewerage: +971 6 714 8888
  • Gas Suppliers: Contact your provider’s hotline for emergencies.
  • Telecommunications:
    • Etisalat: 101
    • du: 155

By following this guide, you can efficiently set up and manage your utilities in Ajman, ensuring a smooth and hassle-free experience.