Ajman

💡

Utilities and Services

Sections

1. Utility Providers in Ajman

In Ajman, utilities such as electricity, water, and gas are managed by specific providers. Here’s an overview:

Electricity and Water

  • Provider: The Federal Electricity and Water Authority (FEWA) is the primary provider of electricity and water in Ajman.
  • Services Offered: FEWA supplies electricity and water to residential, commercial, and industrial properties.

Gas

  • Provider: Gas services in Ajman are typically provided by private companies. Some of the prominent gas suppliers include:
    • Emirates Gas
    • Lootah BC Gas
    • Brothers Gas
  • Gas is commonly used for cooking and, in some cases, water heating.

Internet, TV, and Telephone

  • Providers: Telecommunications services, including internet, TV, and landline, are provided by:
    • Etisalat
    • du
  • Both companies offer a range of packages for home internet, cable TV, and landline services.

2. Connection Procedures

When moving into a new property in Ajman, you will need to set up utility connections. Here’s how to do it:

Electricity and Water (FEWA)

  1. Documents Required:
    • Passport copy (with residence visa page, if applicable)
    • Emirates ID
    • Tenancy contract (Ejari registration is not mandatory in Ajman but may be required by some landlords)
    • Title deed (if you own the property)
    • Security deposit payment receipt
  2. Application Process:
    • Visit the nearest FEWA customer service center or apply online through the FEWA website.
    • Submit the required documents and pay the security deposit.
    • The connection is usually activated within 1-3 working days.
  3. Security Deposit:
    • For apartments: AED 1,000–2,000
    • For villas: AED 2,000–5,000
  4. Connection Fee: A one-time connection fee may apply, depending on the property type.

Gas

  1. Documents Required:
    • Tenancy contract
    • Emirates ID
    • Passport copy
  2. Application Process:
    • Contact a private gas supplier and provide the required documents.
    • The supplier will inspect the property and install the gas connection.
  3. Connection Fee: Varies by supplier and property size.

Internet, TV, and Telephone

  1. Documents Required:
    • Emirates ID
    • Passport copy
    • Tenancy contract
  2. Application Process:
    • Visit an Etisalat or du service center or apply online.
    • Choose a package that suits your needs.
    • Installation is typically completed within 2-5 working days.

3. Average Costs

Utility costs in Ajman depend on your consumption, property size, and lifestyle. Below is an estimate of monthly expenses:

Electricity and Water (FEWA)

  • Apartments: AED 300–600 per month
  • Villas: AED 800–2,000 per month
  • Billing Structure:
    • Electricity: AED 0.30–0.45 per kWh (tiered rates based on consumption)
    • Water: AED 4.5 per 1,000 gallons

Gas

  • Apartments: AED 50–150 per month
  • Villas: AED 150–300 per month
  • Costs depend on the supplier and usage.

Internet, TV, and Telephone

  • Basic Internet Package: AED 250–400 per month
  • Bundled Packages (Internet + TV + Landline): AED 400–600 per month

4. Payment Methods

Paying utility bills in Ajman is straightforward, with multiple options available:

Electricity and Water (FEWA)

  • Online: Through the FEWA website or mobile app.
  • Banks: Via online banking or at bank branches.
  • Kiosks: Payment kiosks located in malls and public areas.
  • Customer Service Centers: Pay directly at FEWA offices.

Gas

  • Payments are made directly to the gas supplier, either online, via bank transfer, or in person.

Internet, TV, and Telephone

  • Online: Through the provider’s website or mobile app.
  • Auto-Pay: Set up automatic payments via your bank.
  • Service Centers: Pay at Etisalat or du offices.

5. Local Considerations and Tips

  • Cooling Costs: Air conditioning is a significant part of electricity bills, especially during the summer months (May to September). Consider using energy-efficient appliances and setting the thermostat to 24°C to save on costs.
  • Shared Accommodation: If you are sharing accommodation, ensure that all tenants agree on how to split utility bills to avoid disputes.
  • Security Deposits: Security deposits for utilities are refundable when you move out, provided all bills are cleared.
  • Smart Meters: FEWA has introduced smart meters in many areas, allowing residents to monitor their consumption in real-time. This can help you manage your usage and avoid high bills.
  • Cultural Sensitivity: Ajman is a conservative emirate, so be respectful of local customs and traditions when dealing with service providers or neighbors.
  • Customer Support: FEWA and other providers have customer service hotlines and online chat options to assist with queries or complaints.

6. Emergency Contacts

  • FEWA Customer Service: 800 3392
  • Gas Emergencies: Contact your gas supplier’s emergency hotline.
  • Etisalat Customer Service: 101
  • du Customer Service: 155

By understanding the utility providers, connection procedures, costs, and payment methods in Ajman, you can ensure a hassle-free experience when setting up your new home. If you have further questions or need assistance, feel free to ask!